Page 9
The Puck RGBA Manual Rev. B
Copyright (c) 2010 Blizzard Lighting, LLC
Troubleshooting
Symptom
Solution
Fixture Auto-
Shut Off
Check the fan in the fi xture. If it is stopped or moving
slower than normal, the unit may have shut itself off due to
high heat. This is to protect the fi xture from overheating.
Clear the fan of obstructions, or return the unit for service.
Beam is Dim
Check optical system and clean excess dust/grime. Also
ensure that the 220V/110V switch is in the correct position,
if applicable.
No Light Output Check to ensure fi xture is operating under correct mode, IE
sound active/auto/DMX/Etc., if applicable. Contact service
for more information.
Chase Speed
Too Fast/Slow
Check to ensure proper setup of speed adjustment.
No Power
Check fuse, AC cord and circuit for malfunction.
Blown Fuse
Check AC cord and circuit for damage, verify that moving
parts are not restricted and that unit’s ventilation is not
obstructed
Slow Movement Verify that 220V/110V switch is in the correct position, if
applicable. Also check that speed channels are set appropri-
ately.
No Response to
Audio
Verify that the fi xture is in “Sound Active” mode.
Adjust Audio Sensitivity, If Applicable.
Fixture Not
Responding /
Responding Er-
raticly
Make sure all connectors are seated properly and securely.
Use Only DMX Cables.
Install a Terminator.
Check all cables for defects.
Reset fi xture(s).
Intermittant
Lamp
Check lamp for properly installation.
Relamp, lamp may have reached end of life.
Remote Doesn’t
Work
Verify remote control cable is installed properly and securely.
Verify remote is correct type (CA-9 or other as applicable.)
Fixture Moving
On Its Own
Verify proper mode of operation. Is the fi xture in “Auto”
mode?
If your problem isn’t listed, or if problems persist,
please contact support: [email protected].
Page 10
The Puck RGBA Manual Rev. B
Copyright (c) 2010 Blizzard Lighting, LLC
5. APPENDIX
Keeping Your Puck
™
RGBA As Good As New
The fi xture you’ve received is a rugged, tough piece of pro lighting equip-
ment, and as long as you take care of it, it will take care of you. That said, like
anything, you’ll need to take care of it if you want it to operate as designed.
You should absolutely keep the fi xture clean, especially if you are using it in an
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled
drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve
the quality of light output. Keeping the fans free of dust and debris will keep
the fi xture running cool and prevent damage from overheating.
In transit, keep the fi xtures in cases. You wouldn’t throw a prized guitar,
drumset, or other piece of expensive gear into a gear trailer without a case,
and similarly, you shouldn’t even think about doing it with your shiny new light
fi xtures.
Common sense and taking care of your fi xtures will be the single biggest thing
you can do to keep them running at peak performance and let you worry about
designing a great light show, putting on a great concert, or maximizing your cli-
ent’s satistfaction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But, like
any complex piece of equipment designed and built by humans, once in a while,
something doesn’t go as planned. If you fi nd yourself with a fi xture that isn’t
behaving like a good little fi xture should, you’ll need to obtain a Return Authori-
zation (RA).
Don’t worry, this is easy. Just send an email to [email protected],
and we’ll issue you an RA. Then, you’ll need to send the unit to us using a
trackable, pre-paid freight method. We suggest using USPS Priority or UPS.
Make sure you carefully pack the fi xture for transit, and whenever possible, use
the original box & packing for shipping.
When returning your fi xture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fi xture. Please remember that
any shipping damage which occurs in transit to us is the customer’s responsibil-
ity, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.
