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Oberon™ Profile NZ / WZ - Rev. A
© 2016 Blizzard Lighting, LLC
Keeping Your Oberon™ Profile As Good As New
The fixture you’ve received is a rugged, tough piece of pro lighting equipment, and
as long as you take care of it, it will take care of you. That said, like anything, you’ll
need to take care of it if you want it to operate as designed. You should absolutely
keep the fixture clean, especially if you are using it in an environment with a lot of
dust, fog, haze, wild animals, wild teenagers or spilled drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve the
quality of light output. Keeping the fans free of dust and debris will keep the fixture
running cool and prevent damage from overheating.
In transit, keep the fixtures in cases. You wouldn’t throw a prized guitar, drumset,
or other piece of expensive gear into a gear trailer without a case, and similarly, you
shouldn’t even think about doing it with your shiny new light fixtures.
Common sense and taking care of your fixtures will be the single biggest thing you
can do to keep them running at peak performance and let you worry about designing
a great light show, putting on a great concert, or maximizing your client’s satisfaction
and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry about
sending a defective unit back, or sending a unit in for service. But, like any com-
plex piece of equipment designed and built by humans, once in a while, something
doesn’t go as planned. If you find yourself with a fixture that isn’t behaving like a
good little fixture should, you’ll need to obtain a Return Authorization (RA).
Don’t worry, this is easy. Just go to our website and open a support ticket at
www.blizzardlighting.com/support, and we’ll issue you an RA. Then, you’ll need to
send the unit to us using a trackable, pre-paid freight method. We suggest using
USPS Priority or UPS. Make sure you carefully pack the fixture for transit, and when-
ever possible, use the original box & packing for shipping.
When returning your fixture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fixture. Please remember that any
shipping damage which occurs in transit to us is the customer’s responsibility, so
pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and must
be reported to the carrier immediately upon receipt of the items. Claims
must be made within seven (7) days of receipt.
DISCLAIMER:
The power connector fitted to the fixture and fixture cord are designed for compat-
ibility with products manufactured by Neutrik AG, Neutrik USA and their related enti-
ties, however they are not manufactured by, affiliated with or endorsed by Neutrik
AG, Neutrik USA, or any related entity. Neutrik® and powerCON® are registered
trademarks of Neutrik AG.
