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Problem

Reason

Solution

Machine stops working after long 

periods of use

The blender has overheated

Please flip the switch to “

OFF

“ and 

unplug the power cable from the power 

outlet. Remove the blending jar from 

the base and free the blades from any 

obtrusion NOTE: Do not use your hands 

or fingers to remove any obstruction. 

Press the black reset button on the 

underside of the base as detailed below

While blending on a high speed,  

the food has spilt out of the container

The lid was not secure

Lock the lid to ensure no steam or 

splashes escape to avoid possible 

burns. Start on a low speed, then slowly 

increasing to “

MED

” and finally “

HI

“.

While blending on a high speed, the 

food does not circulate

The machine may be overloaded or 

may have trapped an air bubble

Carefully remove the lid plug while 

making sure the lid stays firmly in place. 

Release the air bubble by inserting the 

tamper through the lid plug opening.  

Lower the speed if circulation problem 

persists, then increase the speed once 

the food is blending normally.

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