Troubleshooting Guide
Should you experience difficulties in the use of this player, please refer to the
following chart.
SB-01
15
Fault
Cause
Solution
Unit cannot be
operated
Unit crashes and
“hangs”
Disconnect from the mains for around 5
seconds. Then switch the unit on again.
No audio signal via the
Bluetooth connection
Speaker is not paired
to the audio source
Check whether a connection exists. If
necessary, pair the speaker again to the
audio source.
Volume too low
Increase the volume on the speaker.
Increase the volume on the audio source.
Speaker cannot be
connected
Pairing does not work
Check whether the audio source supports
the A2DP protocol.
Audio
source
is
switched off
Switch on the audio source.
Bluetooth is switched
off at the audio source
Switch on the Bluetooth function in the
audio source.
Bluetooth version is not
supported
Use a different playback unit.
Poor sound quality
from a Bluetooth
device
Bluetooth device
is almost out of
range of the
Sound Base
Move your Bluetooth device
Closer to the Sound Base.
Unit gets warm after
extended play at high
volume
This is normal
Turn the unit off for a period of time or
lower volume.
Remote control is not
functioning properly
Low battery
Replace the battery with correct type
CR2032.
Remote Control is not
pointed toward the IR
window
Point the Remote Control toward the unit IR
window, use within 10 feet of the unit.
