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FREQUENTLY ASKED QUESTIONS
General Information
General
I would like to have louder
sound by connecting
additional speakers
1) Use the 3.5mm headphone output and a 3.5mm to phono cable
(available separately) to connect to an amplifi er/surround sound system.
Please note this will deactivate the TV’s built in speakers.
2) Connect a Digital Optical Audio cable from the TV’s Digital Optical
Audio output to your amplifi er/surround systems Digital Optical
Audio input.
General
Why are some options in
the menu unavailable and
greyed out
Some options are only available in certain sources, i.e. HDMI. They are
unavailable in the other sources where they have no affect.
General
Can I stop my TV automatically
turning off after 4hrs?
Yes, in the time settings menu, scroll down to Auto standby and select
OFF.
TV
I have tuned in Digital TV
but I am not receiving any
or all of the channels and/
or the channels I receive are
breaking up
1) Check you are in an area that can receive Freeview/Saorview
Visit www.freeview.co.uk or www.saorview.ie
2) Check you are using an aerial that is able to receive a good digital
signal. In most cases, you will need an outdoor digital hi-gain/wideband
aerial. In areas that have excellent digital coverage, you may be able
to use a loft type aerial but it is highly likely that you will also need to
connect a booster between the back of the TV and the TV aerial wall
socket. Unfortunately, to receive a good enough digital signal, it is not
possible to use a portable/indoor type aerial.
TV
I have re-tuned my television
but when I switch it off it is
not storing the channels
Complete a fi rst time installation, please refer to the set-up menu section
of the manual of how to do this.
TV
I cannot fi nd the Freeview
HD channels
Freeview HD channels found during tuning will be placed in channel
positions above 100. For example, 101 (BBC1 HD), 102 (BBC2 HD) etc.
VCR/DVD
Recorder
I have connected the TV to
my VCR or DVD Recorder via
SCART but it is not recording
In addition to connecting via SCART, you should connect the aerial cable
from the wall socket to your VCR/DVD Recorder and another aerial cable
from the VCR/DVD Recorder to the TV.
Game Consoles
I have connected my PS3 to
the TV via HDMI, but I am
not receiving any pictures or
sound on my Television
1) Ensure the TVs source is on HDMI.
2) Check your settings on your PS3 are as per the PS3 instruction manual.
Game Consoles
I have connected my
Xbox 360 to the TV via
Component Cables (Red,
Green & Blue) but I am not
receiving any sound
Component cables only provide HD Pictures. For the sound you will need
to connect the Red & White audio cables on the Xbox to the Red & White
phono inputs (or mini AV input where fi tted) on the rear of the TV. Please
refer to the ‘Connections’ pages.
System Lock
I have changed the password
on the television and now
forgotten it
There is a master password of 4711, to gain access to the TV menu and
reset the normal password.
USB Mode
I have inserted a USB
Memory Key, but the TV
does not recognise it
Ensure the USB Memory Key is formatted to type FAT32.
USB Mode
Using a USB portable hard
drive / larger than 32GB
If you wish to use a portable hard drive larger than 32GB, please note
that it must be formatted to the FAT32 fi le system in order to operate on
this TV. Windows XP/Vista computers are only capable of formatting up
to 32GB, therefore, you will need a software programme/utility to format
larger hard drives. Please refer to the web site for more information.
USB Record /
TV models only
I cannot change the channel,
access the menu or use the
red button
During Time Shift you cannot change the channel, access the menu or use
the red button
USB Record /
TV models only
When using the USB to
record the picture ‘breaks
up’ or experience loss of
sound.
Check the USB Memory Stick meets the minimum requirements of Read
Speed - 20 MB/s (Mega Byte Per Second), Write Speed - 6 MB/s (Mega Byte
Per Second)
Freeview HD
I cannot access all Freeview
channels
Some data channels for Freeview can only be obtained when the TV
receives an internet connection.
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