14
EN
Warranty and Repair Policy
Warranty Period
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date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this
warranty without notice and disclaims all other
warranties, express or implied.
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warranty covers only those Products purchased from
an authorized Horizon dealer. Third party transactions
are not covered by this warranty. Proof of purchase is
required for all warranty claims.
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to be defective. In the event of a defect, these are the
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right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are
at the sole discretion of Horizon. This warranty does
not cover cosmetic damage or damage due to acts of
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use, or modification of or to any part of the Product.
This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair
by anyone other than Horizon. Return of any Product
by Purchaser must be approved in writing by Horizon
before shipment.
Damage Limits
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which liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly, the
user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you
are advised to return this Product immediately in new and
unused condition to the place of purchase.
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WARRANTY SERVICES
Questions, Assistance, and Repairs
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provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [email protected],
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website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a
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the Product securely using a shipping carton. Please Note
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to withstand the rigors of shipping without additional
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insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is ac-
cepted at our facility. An Online Repair Request is available
at www.horizonhobby.com under the Repairs tab. If you do
not have internet access, please contact Horizon Product
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tions for submitting your product for repair. When calling
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street address, email address and phone number where
you can be reached during business hours. When sending
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list of the included items, and a brief summary of the prob-
lem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address,
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shipping carton.
Notice: Do not ship batteries to Horizon. If you have
any issue with a battery, please contact the appropri-
ate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date.
Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair
or replacement decisions are at the sole discretion of
Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the
repair will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost
.
By submitting the item for repair you are agreeing to pay-
ment of the repair without notification. Repair estimates
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with your repair. Non-warranty repair estimates will
be billed a minimum of ∏ hour of labor. In addition you
will be billed for return freight. Horizon accepts money
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item to Horizon for inspection or repair, you are agreeing
to Horizon’s Terms and Conditions found on our website
under the Repairs tab.
