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Using Broadcast Converter
Troubleshooting
There are four steps to getting help:
1. Check out the Blackmagic Design website www.blackmagic-design.com/support for the latest
support information.
2. Call your reseller. Your reseller will have the latest technical updates from Blackmagic Design
and should be able to give you immediate assistance. We also recommend you check out the
support options your dealer offers as they can arrange various support plans based on your
workflow requirements.
3. The next option is to email us with your questions using the web form at http://www.blackmagic-
design.com/support/contact/.
4. Phone support in North America is available on +1 408 954 0500. Please see http://www.
blackmagic-design.com/company/ for support numbers in other regions.
Note
: Please provide us with as much information as possible regarding your technical problem and
system specifications so that we may try to reproduce your problem quickly. Also please let us know
how to reproduce any problem you’re having, so we can try it on our test systems before replying
to your email.