724-746-5500 | blackbox.com
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Chapter 4: Troubleshooting
4. Troubleshooting
4.1 Contacting Black Box
If you determine that your Power over Ethernet Surge Protector is malfunctioning,
do not attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Black Box at 724-746-5500 or [email protected].
Before you do, make a record of the history of the problem. We will be able to pro-
vide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make
it worse.
4.2 Shipping and Packaging
If you need to transport or ship your Power over Ethernet Surge Protector:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the surge protector for repair, make sure you include every-
thing that came in the original package. Before you ship, contact Black Box to get
a Return Authorization (RA) number.
Summary of Contents for SP075A
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