Blackberry Curve 9300 User Manual Download | Manualshive

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Troubleshooting messages

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should

send messages when you return to a wireless coverage area.

• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for

your contact.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.

• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder,

click the

Options

icon. Click

Advanced Options

. Click

Host Routing Table

. Press the

Menu

key. Click

Register Now

.

• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.

Related topics

Change a contact, 147
Turn off the connection to the wireless network, 234
About wireless coverage indicators, 236
Generate an encryption key, 252
Turn on or turn off data service or set roaming options, 234
Resend a message, 49

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive

messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.

User Guide

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Summary of Contents for Curve 9300

Page 1: ...BlackBerry Curve 9300 Smartphone Version 5 0 User Guide To find the latest user guides visit www blackberry com docs smartphones ...

Page 2: ...SWDT643442 643442 0526112604 001 ...

Page 3: ...tcuts 18 Media shortcuts 19 Browser shortcuts 20 Calendar shortcuts 20 Search shortcuts 21 Map shortcuts 21 Troubleshooting for shortcuts 21 Phone 23 Phone basics 23 Emergency calls 25 Volume 26 Voice mail 27 Speed dial 28 Conference calls 28 Call logs 30 Call waiting 32 Call forwarding 32 Call blocking 34 Fixed dialing 35 Smart dialing 36 TTY support 37 Multiple phone numbers 38 Phone options 39 ...

Page 4: ...tus Notes native encrypted messages 80 PGP protected messages 81 Message shortcuts 87 Troubleshooting messages 88 Files and attachments 92 File and attachment basics 92 Managing files and attachments 94 Documents 96 Spreadsheets 96 Media files 98 Presentations 98 vCard contact attachments 99 File and attachment shortcuts 99 Troubleshooting attachments 100 Media 101 Audio and video files 101 Video ...

Page 5: ...urn on bedside clock mode 142 Set options for bedside clock mode 142 Turn on the alarm 143 Silence the alarm 143 Change alarm notification options 143 Use the stopwatch 144 Set the timer 144 Change timer notification options 144 Troubleshooting date time and alarm 145 Personal organizer 146 Contacts 146 Calendar 153 Tasks 165 Memos 168 Categorizing contacts tasks or memos 169 Calculator 171 Ring t...

Page 6: ...the language for voice commands 189 Display and keyboard 190 Backlighting 190 Display options 190 Keyboard 193 Themes 194 Troubleshooting display 195 Search 196 Messages attachments and web pages 196 Organizer data 199 Search shortcuts 200 Synchronization 201 About synchronization 201 Reconcile email messages over the wireless network 201 Delete email messages over the wireless network 201 Prerequ...

Page 7: ...cuts 223 Troubleshooting maps 223 Applications 225 About multitasking 225 Keep an application running and switch to another application 225 Keep an application running and return to the Home screen 225 Close an application so that it is not running 226 About adding applications 226 About instant messaging applications 226 About social networking applications 227 Add update or return to the previou...

Page 8: ...n speed for the wireless network 235 Turn on LED notification for wireless coverage 235 Check the status of network connections and services 235 Roaming 236 Preferred wireless network list 237 Troubleshooting wireless network coverage 238 Power battery and memory 240 Turn off your device 240 Set your device to turn on and turn off automatically 240 Reset the device 240 Check the battery power leve...

Page 9: ...security 283 Service books and diagnostic reports 284 Service books 284 Diagnostic reports 285 Accessibility options 287 About accessibility options 287 Display closed captions in videos 287 Change the display font 287 Use reverse contrast for the screen display 287 Use grayscale for the screen display 288 Set the number of icons that appear on the Home screen 288 Turn on event sounds 288 Assign r...

Page 10: ...93 Submit a score to the BrickBreaker high score web site 294 Check the high scores on the BrickBreaker web site 294 Word Mole game 295 Word Mole game basics 295 Single player games 296 Multiplayer games 297 Troubleshooting Word Mole 298 Glossary 300 Legal notice 304 ...

Page 11: ...r Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant messaging applications and use certain browser configurations If you are an individual user when you set up your email address or instant messaging account you are associating it with the BlackBerry Internet Service If you are a...

Page 12: ...ministrator must have provided you with an enterprise activation password 1 On the Home screen or in a folder click the Setup Wizard icon 2 On the email setup screen select one of the following options I want to create or add an email address This email setup option is most common for individual users Use this option to associate yourBlackBerry devicewithoneormore uptoten existingemailaddresses fo...

Page 13: ...d highlight items slide your finger on the trackpad To select an item or open a link click press the trackpad To change the value in a field click a field Click a value To return to the Home screen when you are not on a call press the End key BlackBerry basics Make a call 1 From the Home screen or in the phone application perform one of the following actions Type a phone number Type part of a cont...

Page 14: ...Email 4 In the To field type an email address or a contact name 5 Type a message 6 Press the key 7 Click Send Related topics Search for contacts in your organization s address book 147 Mailing lists 149 Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose SMS 4 In the To field perform one of t...

Page 15: ...n the Home screen click the Camera icon 2 Press the Right Convenience key all the way down Related topics Record a video 13 Record a video To perform this task you might need to have a media card inserted in your BlackBerry device 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 To start recording click the record icon 4 To pause recording click the pause icon Note The app...

Page 16: ...s have a passkey that you must type before you can pair with them 1 In the Bluetooth setup application click Search or Listen 2 If necessary click a Bluetooth enabled device 3 If necessary type the passkey for the Bluetooth enabled device on your BlackBerry device 4 If necessary type the passkey for the Bluetooth enabled device on the Bluetooth enabled device Troubleshooting basics I cannot make o...

Page 17: ...ss visit www blackberry com go docs and click BlackBerry Internet Service I am not receiving messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your...

Page 18: ...t to Superfine Superfine pictures use more memory than fine or normal pictures If possible increase the maximum amount of memory available for pictures Related topics Delete a media file or folder 113 Delete a message 51 I cannot play a media file on a web page Your BlackBerry device might not support the size or file format of the media file The battery is not charging Depending on how you charge...

Page 19: ...e Backspace Delete key Phone shortcuts Depending on the typing input language that you are using some shortcuts might not be available To change your ring tone from the Home screen press the Send key Press the Menu key Click Set Ring Tone To check your voice mail press and hold 1 To send an incoming call to voice mail when your BlackBerry device is inserted in a holster press and hold the Volume D...

Page 20: ...rackpad slide your finger left or right For example to type ü press and hold U and slide your finger left until ü appears Release the letter key when the accented or special character appears Type a number in a text field Press and hold the Alt key and press the number key Type a number in a number field Press a number key You do not need to press the Alt key Turn on NUM lock Press the Alt key and...

Page 21: ...available Audio and video files To pause an audio or video file press the Play Pause Mute key on the top of your BlackBerry device To resume playing an audio or video file press the Play Pause Mute key again If you are using a headset to turn on the audio boost feature to amplify the volume for songs ring tones and videos press and hold the Volume Up key on the right side of your device Pictures T...

Page 22: ... open the bookmark list press K To add a bookmark press A To view a list of web pages that you have visited recently press Y To refresh a web page press R To view the web page address for a link highlight a link Press L To view the web page address for a web page press P To follow a link highlight or pause on the link Press the Enter key To hide the banner press U To view the banner press U To ope...

Page 23: ... on a web page press F To search for text in a presentation you must view the presentation in text view or in text and slide view Press F Map shortcuts Depending on the typing input language that you are using some shortcuts might not be available To zoom in to a map press I To zoom out from a map press O To move to the next direction on a route press N To move to the previous direction on a route...

Page 24: ...Try changing the typing input language Related topics Change the typing input language 187 User Guide Shortcuts 22 ...

Page 25: ...mber that you use to send and receive SMS text and MMS messages Related topics About multiple phone numbers 38 Make a call 1 From the Home screen or in the phone application perform one of the following actions Type a phone number Type part of a contact name Highlight a contact or phone number 2 Press the Send key To end the call press the End key Related topics Add a pause or a wait to a phone nu...

Page 26: ...contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Mute a call During a call press the Play Pause Mute key on the top of your device To turn off mute press the Play Pause Mute key again Place a call on hold If your BlackBerry device is connected to a CDMA network you cannot place a call on hold 1 During a call press the Menu key 2 Click Hold To resume a call press the Menu key...

Page 27: ...uring a call Depending on your device model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files For more information about using the headset see the documentation that came with your headset Emergency calls About emergency calls If yo...

Page 28: ...ete the instructions on the screen Volume Adjust the volume To increase the volume press the Volume Up key on the right side of your BlackBerry device To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the Play Pause Mute key on the top of your device To turn off mute press the Play Pause Mute key again Related topics Amplify the volume using...

Page 29: ...u should beabletoaccesstheoptionsforchangingyourvoicemailgreetingorvoicemailpasswordwhenyoucheckyourvoicemail Formoreinformation contact your wireless service provider Check your voice mail Depending on your theme you might be able to check your voice mail from the Home screen 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Call Voice Mail Change the voice mail access number...

Page 30: ...ntact To assign the contact to a different speed dial key click Move Click a new speed dial key To delete the contact from the speed dial list click Delete Conference calls About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call...

Page 31: ...th a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the Menu key 2 Click Split Call 3 Click a contact To return to the conference call press the Menu key Click Join Disconnect a contact from a conference call You can perform this ...

Page 32: ... set your call logging options you can also view call logs in the messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it is stored on your BlackBerry device for 30 days View call logs in the messages application 1...

Page 33: ...ard Delete call logs 1 From the Home screen press the Send key 2 Perform one of the following actions To delete a single call log highlight a call log To delete a range of call logs highlight a call log Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key 3 Press the Menu key 4 Click Delete Delete call log notes 1 From the Home screen press the Send key 2...

Page 34: ...ovider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home sc...

Page 35: ...Options 4 Click Call Forwarding 5 Press the Menu key 6 Click New Number 7 Type a phone number 8 Press the Enter key 9 Press the Menu key 10 Click Close Change a call forwarding phone number You can only change call forwarding phone numbers that you have added 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Call Forwarding 5 Press the Menu key 6 Click Edit Num...

Page 36: ... this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block calls To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password 1 From the Home screen press the Send k...

Page 37: ...ice provider and wireless network this feature might not be supported Turn on fixed dialing To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click FDN Phone List 5 Press the Menu key 6 Click Enable FDN Mode 7 Type your PIN2 code 8 ...

Page 38: ...rt dialing With the smart dialing feature you can set a default country code and area code for phone numbers so that you do not have to dial a country code and area code each time that you make a call unless the country code or area code are different from the default codes that you set Some country codes are not supported by the smart dialing feature In the smart dialing options you can also spec...

Page 39: ... the main phone number for an organization 6 In the Wait For field set how long your BlackBerry device waits before dialing an extension 7 In the Extension Length field set the default length for extensions 8 Press the Menu key 9 Click Save TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your...

Page 40: ...nly but you receive calls to all phone numbers If you are already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has set up your device to support more than one phone number you can make calls and receive calls using your active phone number onl...

Page 41: ...g actions To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used To sort contacts alphabetically by contact name change the Phone List View field to Name To sort phone numbers or contacts by recency of use change the Phone List View field to Most Recent 6 Press the Menu key 7 Click Save To sort phone numbers or contacts by call logs again change the Pho...

Page 42: ... more information about the exact duration of a call contact your wireless service provider 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Status 4 Click Last Call or Total Calls 5 Click Clear Timer 6 Press the Menu key 7 Click Save Troubleshooting the phone I cannot make or receive calls Try performing the following actions Verify that your BlackBerry device is connected t...

Page 43: ...sing a shortcut key your device calls the voice mail access number for your active phone number Check the voice mail for your alternate phone number You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator I cannot make calls using a voice command Try performing the following actions Verify that your B...

Page 44: ...rise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related t...

Page 45: ...d a mobile phone number you can say Call contact name work to call the work phone number Call extension extension number Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry device say this voice command to...

Page 46: ...so that your device always selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Voice Dialing 3 Set the Choice Lists field to Always Off 4 Press the Menu key 5 Click Save Change the options for voice prompts After you say a voice command voice prompts might prompt you for further information or clarification or voice pro...

Page 47: ...bled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device Verify that your keyboard is unlocked Verifythatthelanguagethatyouusetosayvoicecommandsisthesameasthevoicedialinglanguagethatyouhavesetinthelanguage options Certain languages might not be support...

Page 48: ...ng spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When you are composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can set the importance level for an email message PIN message or MMS message 1 When you are composing a message press the Menu key 2 Click Options 3 Set the Importance field 4 Press the Menu key 5 Click...

Page 49: ...claimer from an email message IfyourBlackBerry deviceisassociatedwithanemailaccountthatusesaBlackBerry EnterpriseServerthatsupportsthisfeature theBlackBerry Enterprise Server might add a disclaimer to email messages after you send them 1 When you are composing an email message press the Menu key 2 Click Remove Disclaimer To add the disclaimer again press the Menu key Click Add Disclaimer Create a ...

Page 50: ...de the country code and area code If your device is connected to a CDMA network you can type an email address 5 Click OK 6 Type a message 7 Press the Enter key Send a PIN message 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Compose PIN 4 In the To field perform one of the following actions Type a PIN Press the Enter key If you have a PIN saved for a contact that is in ...

Page 51: ...ey 2 Perform one of the following actions Click Forward Click Forward As Click a message type Resend a message You cannot change an SMS text message or MMS message before you resend it 1 In a sent message press the Menu key 2 Perform one of the following actions To change the message click Edit Change the message Press the Menu key Click Send To change the recipients click Edit Highlight a contact...

Page 52: ... the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Mark a message as opened or unopened On the Home screen click the Messages icon To mark a single message as opened or unopened highlight the message Press the Menu key Click Mark Opened or Mark Unopened To mark all messages prior to a specific date as opened highlight the date field press...

Page 53: ...ck Delete Messages To delete all messages prior to a certain date highlight a date field Press the Menu key Click Delete Prior Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Email messages Email message basics Send an email message 1 On the Home screen click the Messages icon ...

Page 54: ...information contact your administrator 1 When you are composing an email message press the Menu key 2 Click Attach File To attach a file saved on your BlackBerry device memory or media card navigate to the file Click the file To attach a file saved on your organization s network press the Menu key Click Go To Navigate to the file Click the file If necessary type the credentials you use to connect ...

Page 55: ...ng messages sent from your computer on your device 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Press the Menu key 7 Click Folder Redirection 8 Clear the check box beside the Sent Items folder 9 Press the Menu key 10 Click Save Resize a picture before you send it as an attachment When you...

Page 56: ...prise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Filters 5 Press the Menu key 6 Click New 7 Type a name for the email message filter 8 Set the email mess...

Page 57: ...ilter applies to email messages that include your email address in the To field Cc to me Set whether the email message filter applies to email messages that include your email address in the CC field Bcc to me Set whether the email message filter applies to email messages that include your email address in the BCC field Importance Set the importance level of email messages that the email message f...

Page 58: ...Email message folders About synchronization of email message folders You can add change or delete email message folders in the email application on your computer or in the messages application on your BlackBerry device If wireless email reconciliation is turned on and your email account is associated with a BlackBerry Enterprise Server that supports this feature changes that you make to email mess...

Page 59: ...less email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags changes that you make to flags on your device should be reflected in the email application on your computer Likewise changes that you make to flags in the email application on your computer should be reflected on your device If wireless email reconciliation is turned off you can st...

Page 60: ...ick Email Settings 5 If necessary change the Message Services field 6 Change the Use Out Of Office Reply field to Yes 7 In the text box that appears type a reply 8 If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off 9 Press the Menu key 10 Click Save To turn off the out of office reply change the Use Out Of Office Reply field to No Turn on or...

Page 61: ... downloads and displays inline pictures that are embedded in HTML email messages 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Change the Download Images Automatically field to No 7 Press the Menu key 8 Click Save To view pictures in an HTML email message press the Menu key Click Get Image...

Page 62: ...email address that you use to send messages or meeting invitations 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Default Services 4 Change the Messaging CMIME field or the Calendar CICAL field 5 Press the Menu key 6 Click Save Stop forwarding email messages to your device To perform this task your email account must use a BlackBerry Enterprise Server t...

Page 63: ... PIN Perform one of the following actions On the Home screen or in a folder click the Options icon Click Status In a message type mypin followed by a space Send a PIN message 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Compose PIN 4 In the To field perform one of the following actions Type a PIN Press the Enter key If you have a PIN saved for a contact that is in your...

Page 64: ...u are using to type your SMS text messages your messages might display to your recipients differently than you expect Send an SMS text message You can send an SMS text message to up to ten recipients Depending on your theme a separate icon on the Home screen might appear for SMS text messages and MMS messages 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Compose SMS Tex...

Page 65: ... sends SMS text messages You can stop your SMS text messages from being sent each time that you press the Enter key which might prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home screen or in a folder click the Options icon 2 Click SMS Text 3 Set the Press Enter Key to Send field 4 Press the Menu key 5 Click Save Change the appearance of SMS ...

Page 66: ...MS text messages are deleted from your SIM card Request delivery reports for all SMS text messages A delivery report notifies you when your SMS text message is delivered Depending on your wireless service provider this option might not appear 1 On the Home screen or in a folder click the Options icon 2 Click SMS Text 3 Set the Delivery Reports field to On 4 Press the Menu key 5 Click Save When you...

Page 67: ...l broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel Depending on your wireless service provider and the wireless netw...

Page 68: ... Highlight a cell broadcast channel 5 Press the Menu key 6 Click Set Nickname 7 Type a name for the cell broadcast channel 8 Click OK MMS messages MMS message basics About MMS messages To send and receive MMS messages your wireless service provider must set up your wireless service plan for MMS messaging You can send and receive media files such as jpg gif wbmp midi vcf vCard ics iCalendar avi mpg...

Page 69: ...file repeat steps 1 to 3 5 To customize the slide show perform any of the following actions To add text to a slide highlight the empty field below the attachment Type text To change how long a slide appears change the Slide Duration field To move an item on a slide click the item Click Move Field Click the new location Related topics Attach a media file to an MMS message 68 Resize a picture before...

Page 70: ...intment click Attach Appointment Highlight an appointment 3 Press the Menu key 4 Click Continue Add an appointment to your calendar from an MMS message 1 In an MMS message highlight an iCalendar attachment 2 Press the Menu key 3 Click View Appointment 4 Press the Menu key 5 Click Add To Calendar Add a contact to your contact list from an MMS message 1 In an MMS message highlight a vCard attachment...

Page 71: ...lick MMS 3 In the Notifications section perform any of the following actions To receive notification when MMS messages are delivered to recipients select the Confirm Delivery check box To receive notification when recipients open MMS messages select the Confirm Read check box 4 Press the Menu key 5 Click Save View the size of an MMS message before sending it 1 In an MMS message press the Menu key ...

Page 72: ...rm Delete field to No 6 Press the Menu key 7 Click Save Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Confirm Mark Prior Opened field to No 6 Press the Menu key 7 Click Save Set how long your device stores messages 1 On the Home screen click the Messages icon 2...

Page 73: ...s are separated change the Separators field 5 Press the Menu key 6 Click Save Open a new message automatically when you remove your device from your holster 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Auto Open Newest Message After Removing Device From Holster field 6 Press the Menu key 7 Click Save About multiple message l...

Page 74: ...ction clear the SMS MMS check box 5 Press the Menu key 6 Click Save Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options To hide the new message indicator change the Display New Message Indicator field to No To hide the unopened message indicator change the Display Message Count field to None 5 Press th...

Page 75: ...our wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters Allow messages from contacts in your contact list or allowed sender list 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Firewall 4 Select the Contacts check...

Page 76: ...vate key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address fo...

Page 77: ...a message press the Menu key 2 Click Attach Certificates 3 Highlight a certificate 4 Press the Menu key 5 Click Continue Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the certificate 1 In a message highlight the encryption indicator or a digital s...

Page 78: ... message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s Certificate or Display Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the Menu key 3 Click Encryption Details S MIME protected message status Digital sig...

Page 79: ...or is already stored in the key store on your BlackBerry device you can check the status of the sender s certificate or you can check the status of the sender s certificate and all other certificates in the certificate chain 1 In a message highlight a digital signature indicator 2 Press the Menu key 3 Click Check Sender s Certificate or Check Sender s Cert Chain S MIME protected message options Ch...

Page 80: ...used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click S MIME or PGP 4 Change the Default Encoding field 5 Press the Menu key 6 Click Save About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on messag...

Page 81: ...u key 6 Click Save Change the encryption algorithms for S MIME protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click S MIME 4 Select the check box beside one or more encryption algorith...

Page 82: ...options that you want Try using a different message classification I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachme...

Page 83: ...field to Lotus Notes Encryption 2 If you are prompted type your IBM Lotus Notes ID password PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from you...

Page 84: ...d message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your device might download the sender s PGP key from the PGP Universal Server automatically 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu ...

Page 85: ...he PGP key used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s PGP Key or Display Encryption PGP key PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encry...

Page 86: ...ou send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Change the Default Key field 5 Press the Menu key 6 Click Save Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Perform one of t...

Page 87: ...ions that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classi...

Page 88: ...ck Security Options 3 Click PGP 4 Change the Warn about truncated messages field to No 5 Press the Menu key 6 Click Save To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use a PGP key that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Change the ...

Page 89: ...orward a message press F To file a highlighted email message press I To view the email address of a contact highlight the contact in the To or From field Press Q To view the display name press Q again To move to the last cursor position after you close and reopen a received email message or PIN message press G In a message list To open a highlighted message press the Enter key To compose a message...

Page 90: ...ed a registration message from the wireless network register your device On the Home screen or in a folder click the Options icon Click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Related topics Change a contact 147 Turn off the connection to the wireless network 234 About wirele...

Page 91: ...ng the following actions Verify that wireless email reconciliation is turned on If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Related topics Reconcile email messages over the wireless network 201 I cannot send SMS...

Page 92: ... performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the message or attachment press the Menu key Click More or More All If you are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again HTML email messages do...

Page 93: ...ce use a blank template to compose your MMS message I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in ...

Page 94: ... For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the Menu key 2 If necessary click Retrieve Attachment Information 3 Click Open Attachment 4 If necessary on the Attachments screen click an attachment 5 If necessary in the dialog box click an option Download a file or an attachment To perform this task your email...

Page 95: ...trator 1 On the Home screen or in a folder click the Files icon 2 In the Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its original format Related topics About files and attachments 92 Locate a file saved on your device 93 Save ...

Page 96: ... Click a message type Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In a file highlight a link 2 Press the Menu key 3 Click Get Link or Retrieve To return to the file press the Escape key Set font options for a file or an attachment 1 In a file or an attachment press the Menu key 2 Click Options ...

Page 97: ...icon 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Rename 6 Type a name for the file 7 Click Save Delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Delete Move a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highligh...

Page 98: ...nter key 6 Press the Menu key 7 Click Retrieve 8 Click Yes View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents 1 In a document press the Menu key 2 Click Table of Contents To ...

Page 99: ...bel Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size Click Options Set the Column Width field Click Save Set display options for a spreadsheet 1 In a spreadsheet press the Menu key 2 Click Options 3 Perform any of the follow...

Page 100: ...age tif file press the Menu key 2 Click Next Page or Prev Page Presentations Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions To view text only click View Text To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides 1 In a presentation press the Menu key 2 Click Next Slide or Prev...

Page 101: ...w your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment 1 In a message highlight a vCard contact attachment 2 Press the Menu key 3 Click View Attachment Add a contact to your contact l...

Page 102: ...xt and slide view press G Troubleshooting attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content click the skipped content bar 2 Click More A message or attachment does not appear or is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long...

Page 103: ...u want to change 4 Perform one of the following actions To use a preloaded ring tone in the Ring Tone field click a ring tone To use a ring tone that you downloaded in the Ring Tone field click Select Music Navigate to a folder that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Record a voice note 1 On the Home screen click the Media icon 2 Click the Voice Notes Recorder ...

Page 104: ... key 2 Click Repeat 3 Perform one of the following actions To repeat the song that is currently playing click Current Song To repeat the playlist that is currently playing click Playlist To repeat the songs in the Album category or Artist category that you are currently playing click Album or Artist To stop repeating songs press the Menu key Click Repeat Click Off Shuffle songs 1 On the Home scree...

Page 105: ...fy the volume for songs ring tones and videos 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Audio Boost field to On 5 Read the warning on the screen and if you wish to proceed click Yes 6 Press the Menu key 7 Click Save Related topics Adjust the volume 26 Improve sound quality for songs 103 Improve sound quality for songs Depending on your BlackBerry d...

Page 106: ...the Media icon 2 Press the Menu key 3 Click Options 4 Change the Turn Off Auto Backlighting field to No 5 Press the Menu key 6 Click Save Playlists About playlists You can create both standard and automatic playlists for songs You create a standard playlist by manually adding songs that are on your BlackBerry device or media card You create an automatic playlist by specifying criteria for artists ...

Page 107: ...laylist 3 Click a playlist Change the order of songs in a playlist 1 On the Home screen click the Media icon 2 Click the Music icon 3 Click Playlists 4 Click a standard playlist 5 Highlight a song 6 Press the Menu key 7 Click Move 8 Click the new location 9 Press the Menu key 10 Click Save Related topics Shuffle songs 102 Delete a song from a playlist 1 On the Home screen click the Media icon 2 Cl...

Page 108: ...y 11 Click Save To view the songs in the playlist click a playlist Press the Menu key Click View Songs Rename a playlist 1 On the Home screen click the Media icon 2 Click the Music icon 3 Click Playlists 4 Highlight a playlist 5 Press the Menu key 6 Click Rename 7 Type a name for the playlist 8 Click Save Related topics Rename an audio or video file 112 Rename a picture or picture folder 112 Delet...

Page 109: ...os appears on the lower part of the screen when video recording is paused Related topics Play a media file 101 Take a picture 13 Turn on video lighting In low lighting conditions the video light can improve the quality of videos that you record 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 Press the Menu key 4 Click Options 5 Change the Video Light field to On 6 Press t...

Page 110: ...Home screen click the Media icon 2 Click the Video Camera icon 3 Press the Menu key 4 Click Options 5 Change the Folder field 6 Press the Menu key 7 Click Save Related topics Change the location for storing pictures 109 Move a media file 113 Camera Depending on your BlackBerry device model the camera or video camera might not be supported or some camera or video camera features might not be availa...

Page 111: ...e Picture Quality field 5 Press the Menu key 6 Click Save Change the location for storing pictures 1 On the Home screen click the Camera icon 2 Press the Menu key 3 Click Options 4 Change the Store Pictures and Folder fields 5 Press the Menu key 6 Click Save Related topics Move a media file 113 Change the location for storing videos 108 Change options to compensate for different lighting condition...

Page 112: ...the Pictures icon 3 Click a category 4 Click a picture To view the next or previous picture slide your finger on the trackpad to the right or left Related topics Transfer a file between your device and your computer using the Roxio Media Manager 118 Transfer a file between your device and your computer in mass storage mode or MTP 119 Pan a picture To perform this task you must be zoomed in to the ...

Page 113: ...paper 1 On the Home screen click the Media icon 2 Click Pictures 3 Browse to a picture 4 Click Set As Wallpaper View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon 2 Click the Pictures icon 3 Click a category 4 Highlight a picture 5 Press the Menu key 6 Click View Slide Show To close the slide show press...

Page 114: ...dia files that you added 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Explore 4 Navigate to a folder that contains audio or video files 5 Highlight an audio or video file 6 Press the Menu key 7 Click Rename 8 Type a name for the file 9 Click Save Related topics Rename a picture or picture folder 112 Rename a playlist 106 Rename a picture or picture folder You can only ren...

Page 115: ...files 5 Highlight a media file 6 Press the Menu key 7 Click Move 8 Navigate to the new location 9 Click a folder 10 Click Move Here Related topics Change the location for storing pictures 109 Change the location for storing videos 108 Delete a media file or folder You can only delete media files and folders that you added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessar...

Page 116: ...ore information about inserting a media card into your device see the printed documentation that came with your device Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted Depending on your device model you might not be able to format your device memory 1 On the Home screen or in a fo...

Page 117: ...een or in a folder click the Options icon 2 Click Memory 3 Change the Media Card Support field to Off 4 Press the Menu key 5 Click Save Change how you transfer files between your device and your computer Depending on your BlackBerry device model or your wireless service provider mass storage mode or MTP might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Memor...

Page 118: ...tion are turned on your device compresses device data before encrypting it About file encryption File encryption is designed to protect files that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates your device password or both If yo...

Page 119: ...ice memory CAUTION If you run the repair feature on your BlackBerry device your device might delete files that have errors from your media card or device memory 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Press the Menu key 4 Click Repair 5 Complete the instructions on the screen If your media card is still not repaired you might want to reformat it Transferring and...

Page 120: ...You can use the Roxio Media Manager to preserve encryption in media files that you transfer between your computer and your device Supported audio and video file formats Type File format Audio mp3 m4a wma wav Video mp4 mov 3gp 3gp2 avi asf wmv For more information about file formats that your BlackBerry device supports visit www blackberry com btsc and search for media types supported Transfer a fi...

Page 121: ...one or more playlists Select the Fill available space with random music check box Available space does not include the reserved space 7 Click Sync Music 8 Click OK 9 Disconnect your device from your computer To view your playlists on your device on the Home screen click the Media icon Click the Music icon Click Playlists Your songs that are not in a playlist appear in the Random Music playlist For...

Page 122: ...k a link for a media file 2 Click Save 3 Type a name for the media file 4 Click Save Save a picture from an MMS message or a web page You can save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment in an MMS message or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Download a file or an ...

Page 123: ...necessary click Yes 7 Click Save Send a media file To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file 5 Press the Menu key 6 Perform one of the following actions To send a picture file cli...

Page 124: ...d the Volume Up key on the right side of your device Pictures To pan a picture you must first be zoomed in To zoom in to a picture press 3 To zoom to the original picture size press 7 To zoom out from a picture press 9 To zoom to the original picture size press 7 To pan up in a picture press 2 To pan down in a picture press 8 To pan right in a picture press 6 To pan left in a picture press 4 To re...

Page 125: ...an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the memory options change the Encryption Mode field to None or Security Password Related topics Turn off mass storage mode or MTP 116 I cannot save media files Your BlackBerry device memory o...

Page 126: ...Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen Depending on your BlackBerry device model you might be able t...

Page 127: ...re For more information contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions If the Search here field appears on the screen type the search terms If the Search here field does not appear on the screen press the Menu key Click Go To Type the search terms 3 Press the Enter key Switch browser views You can view web pages in Column v...

Page 128: ... message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you visited recently Depending on the browser that you used to visit a web page or add a bookmark when you click the web page in the browser history or bookmark list the web page migh...

Page 129: ...link or picture 1 On a web page perform one of the following actions Highlight or pause on a link Press the Menu key Click Link Address Highlight or pause on a picture Press the Menu key Click Image Address Press the Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste Send a web page address 1 On the Home screen click the Browser icon 2 On a web pag...

Page 130: ... a web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom To zoom back to the original picture size press the Menu key Click Fit to Screen To close the picture press the Escape key once in the camera or twice in the media application Browser bookmarks About bookmarks for web pages You can add ...

Page 131: ... In the Start time field set the time of day when the browser should start checking for updates 5 Click Add If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online Change a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark 5 Press the Menu ke...

Page 132: ...2 Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark 5 Press the Menu key 6 Click Move Bookmark 7 Click the new location Rename a bookmark folder for web pages You can only rename folders that you created 1 On the Home screen click the Browser icon 2 Highlight a folder 3 Press the Menu key 4 Click Rename Folder Delete a bookmark folder for web pages You can only delete folders that you cr...

Page 133: ...ribe to a web feed 1 On a web page press the Menu key 2 Click Add Web Feed 3 Select the check box beside a web feed 4 In the Auto Synchronize field set how often the browser should check for updates to the web feed 5 In the Start time field set the time of day when the browser should start checking for updates 6 Click Add View web feed content 1 In a web feed highlight a title 2 Press the Menu key...

Page 134: ...ight a web feed 4 Press the Menu key 5 Click Edit Bookmark 6 Change the web feed 7 Click Accept File a web feed 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Move Bookmark 6 Click the new location Delete a web feed 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Delete Bookmark Brows...

Page 135: ...press the Menu key 2 Click Options 3 Click Browser Configuration 4 Select any of the following check boxes Support JavaScript Allow JavaScript popups Terminate slow running scripts 5 Press the Menu key 6 Click Save Options Change options for pictures and animation on web pages 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Options 4 Perform any of the following actions To...

Page 136: ...g actions Change the Default Font Family and Default Font Size fields Change the Minimum Font Style and Minimum Font Size fields 6 Press the Menu key 7 Click Save Options Set the character encoding for all web pages By default your BlackBerry device uses the optimal character encoding for a web page 1 On a web page press the Menu key 2 Click Set Encoding 3 Clear the Auto mode check box 4 Set the D...

Page 137: ...se the Internet and your organization s intranet If you use the BlackBerry Browser configuration you might not be able to change some browser options You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available...

Page 138: ...4 Click Gears Settings 5 Click a web site 6 Perform one of the following actions To prevent the web site from storing information on your BlackBerry device clear the Local Storage check box To prevent the web site from accessing the location of your device clear the Location check box Your device does not need to be GPS enabled to share your location To remove the Gears permissions for a web site ...

Page 139: ...owser to another web page Protocol Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data th...

Page 140: ...28 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Add a trusted content server You can add content servers to your list of trusted content servers to accelerate the authentication process whe...

Page 141: ...nclude updated information Other browser push messages include messages that appear in your browser cache Turn off browser push 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Browser Push 4 Perform one of the following actions To reject all browser push messages clear the Enable Push Enable MDS Push and Enable WAP Push check boxes To reject browser push...

Page 142: ...less network I cannot set up automatic synchronization for bookmarks If encryption for data in the device memory is turned on you cannot set up automatic synchronization for bookmarks Related topics Turn on encryption 116 I cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file I receive a prompt to switch browsers when ...

Page 143: ...t be connected to the wireless network 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Set Time 4 Perform one of the following actions To receive a prompt when your device detects a new time zone change the Auto Update Time Zone field to Prompt To have your device update the time zone automatically when it detects a new time zone change the Auto...

Page 144: ...con 2 Press the Menu key 3 Click Options 4 Set the Home Time Zone field 5 Press the Menu key 6 Click Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Enter Bedside Mode To turn off bedsi...

Page 145: ...een or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Set Alarm 4 On the trackpad slide your finger up or down to highlight On or Weekdays Slide your finger to highlight On or Weekdays 5 Press the Escape key 6 Click Save At the top of the Home screen a clock indicator appears Related topics Turn off your device 240 Silence the alarm If snooze is not turned on press an...

Page 146: ...Set the timer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Timer 4 Press the Menu key 5 Click Set Timer 6 Type the length of time to count down 7 Click Start If you exit the clock application the timer continues to count down Change timer notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the ...

Page 147: ...re in a region that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your device To update the time zone data press the Menu key Click Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account use...

Page 148: ... changing a contact highlight the User1 User2 User3 or User4 field 2 Press the Menu key 3 Click Change Field Name 4 Type a name for the custom contact list field 5 Press the Enter key You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom contact list fields see the BlackBerry Desktop Soft...

Page 149: ...mation 6 Press the Menu key 7 Click Save Delete a contact 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the Menu key 4 Click Delete Search for contacts in your organization s address book To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click t...

Page 150: ...lackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts When you receive a call or message from the contact your device uses the assigned ring tone or alert even if you sw...

Page 151: ...0 Click Select 11 Center the picture in the box 12 Press the Menu key 13 Click Crop and Save Delete the caller ID picture for a contact 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the Menu key 4 Click Edit 5 Highlight the caller ID picture 6 Press the Menu key 7 Click Delete Picture 8 Press the Menu key 9 Click Save Mailing lists About mailing lists You can use maili...

Page 152: ...key 4 Click Edit Group 5 Click a contact 6 Click one of the following menu items Add Member Change Member Delete Member 7 Press the Menu key 8 Click Save Group Note When you delete a contact from a mailing list the contact remains in your contact list View a mailing list 1 On the Home screen click the Contacts icon 2 Click a mailing list To view the details for a contact in the mailing list click ...

Page 153: ...e the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Default Services 4 Change the Contact List SYNC field 5 Press the Menu key 6 Click Save Contact list options Sort contacts or tasks 1 On the Home screen or in the Applications folder click the Contacts icon or Tasks icon 2 Press the Menu key 3 Click Options 4 If necessary click Ge...

Page 154: ...ication on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Caller ID pictures are not appearing on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 em...

Page 155: ...dar 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Perform one of the following actions To move to a specific date click Go To Date To move to the current date click Today To move forward or back by a time period click Prev or Next Schedule an appointment 1 On the Home screen click the Calendar icon 2 Press the key 3 Click New 4 Type the appointment information 5 If the appoin...

Page 156: ...Home screen click the Calendar icon 2 Press the Menu key 3 Click New 4 Type the meeting information 5 Press the Menu key 6 Click Invite Attendee 7 Click a contact 8 To add another contact to your meeting repeat steps 4 to 6 9 Press the Menu key 10 Click Save Related topics Turn off your device 240 Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meetin...

Page 157: ...he Calendar icon 2 Click an appointment meeting or alarm Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appointment meeting or alarm 3 Press the Menu key 4 Click Delete Switch days in Day view To move from one day to another using the navigation bar in the upper right corner of the screen click a day Meetings Schedule a meeting To perform this ta...

Page 158: ... To add comments to your response click Add Comments Type a comment Press the Menu key Click Send Note If you delete a meeting invitation from the messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when responding to a meeting 1 In a meeting invitation press the Menu key 2 Click View Calendar To return to the m...

Page 159: ...or a meeting invitation press the Menu key 2 Click Forward Note If you forward a meeting invitation on behalf of the meeting organizer only the meeting organizer receives the recipient s response Related topics Delegate a meeting invitation 157 Delegate a meeting invitation To perform this task you must be using IBM Lotus Notes and your email account must be associated with a version of the BlackB...

Page 160: ...device To perform this task you must be the meeting organizer If you are not the meeting organizer you can create a conference call meeting on behalf of another person from your computer 1 In a meeting select the Conference call check box 2 Type the information for the conference call 3 Press the Menu key 4 Click Save Related topics Save your conference call information 159 Create a conference cal...

Page 161: ...nu key Click Join Now Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry device 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Select Conference Call Options 5 Type your conference call information 6 Pre...

Page 162: ...Applications folder click the Calendar or Tasks icon 2 Press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Snooze field 6 Press the Menu key 7 Click Save Change the email address that you use to send messages or meeting invitations 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Default Services 4 Change the Messaging CMI...

Page 163: ...the Menu key 7 Click Save View more of the subject line for appointments in Agenda view 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Show End Time in Agenda View field to No 6 Press the Menu key 7 Click Save Change how long your device stores calendar entries 1 On the Home screen click the Calendar icon 2 Press the Menu key ...

Page 164: ...k Options 4 Click a calendar The Number of Entries field displays the number of entries that are stored in the calendar Multiple calendars About multiple calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device For example if your device is associated with a work email account and a personal email account you might be able to v...

Page 165: ...r CICAL field 5 Press the Menu key 6 Click Save Calendar shortcuts Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view in the general calendar options change the Enable Quick Entry field to No To schedule an appointment press C To change to Agenda view press A To change to Day view press D To change to Week view press W ...

Page 166: ...ce data if your device is lost stolen or corrupted by an unforeseen issue I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly If the Join Now option app...

Page 167: ... the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Change a task 1 On the Home screen or in the Applications folder click the Tasks icon 2 Highlight a task 3 Press the Menu key 4 Click Open 5 Change the task information 6 Press the Menu key 7 Click Save Change the status of a task 1 On the Home screen or in the Applic...

Page 168: ...eck Spelling 3 Perform any of the following actions To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking spelling press the Menu key Click Ca...

Page 169: ...mpt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to No 6 Press the Menu key 7 Click Save View the number o...

Page 170: ...hlight a task or memo 3 Press the Menu key 4 Click Forward As 5 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click a word in the list that appears To ignore the suggeste...

Page 171: ...plications folder click the MemoPad icon or the Tasks icon 2 Press the Menu key 3 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device Categorizing contacts tasks or memos About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categor...

Page 172: ...ck Save Sort contacts tasks or memos by category You can sort items by category in the contacts application tasks application or memos application 1 On the Home screen click an application icon 2 Press the Menu key 3 Click Filter 4 Select the check box next to a category Delete a contact task or memo from a category 1 When changing a contact task or memo press the Menu key 2 Click Categories 3 Cle...

Page 173: ...d To use the alternate function on a key in the calculator press the Alt key and the corresponding key on the device keyboard Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon 2 Type a number 3 Press the Menu key 4 Perform one of the following actions To convert the number from imperial to metric click To Metric To convert the number from metric to ...

Page 174: ...d does not change when you switch sound profiles unless you switch to the All Alerts Off sound profile Call and message notifications for your contacts might be audible even if you switch your sound profile to Silent or Vibrate Only You can change rename and delete most preloaded sound profiles You cannot delete the Vibrate Only sound profile and you cannot change rename or delete the All Alerts O...

Page 175: ...nds application perform one of the following actions To receive LED notification only click Silent To receive vibrate notification only click Vibrate Only To turn off all notification including ring tones and notifications for specific contacts and LED notification click All Alerts Off Related topics Silence the alarm 143 Create a custom sound profile 1 On the Home screen click the Sounds icon 2 C...

Page 176: ...al contacts repeat steps 3 to 5 8 Click the application or item that you want to change 9 Change the ring tone or alert information 10 Press the Menu key 11 Click Save Download a ring tone Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Media icon 2 Click Ring Tones 3 Click All Ring Tones 4 Press the Menu key 5 Click Download Ring Tones Re...

Page 177: ... 1 On the Home screen or in a folder click the Options icon 2 Click Bluetooth 3 Press the Menu key 4 Click Options 5 Change the LED Connection Indicator field to Off 6 Press the Menu key 7 Click Save To turn on Bluetooth connection notification again change the LED Connection Indicator field to On Turn on LED notification for wireless coverage 1 On the Home screen or in a folder click the Options ...

Page 178: ...work ends the connection My device is not ringing or vibrating when I receive a call or message Try performing the following actions On the Home screen click the Sounds icon Verify that your sound profile is not set to either All Alerts Off or Silent If you have assigned a ring tone or alert to a specific contact on the Home screen click the Sounds icon Click Set Contact Alerts Click the contact a...

Page 179: ...ymbol 1 Press the Symbol key 2 Press the letter key that appears below the symbol Type an accent or special character Press and hold a letter key and slide your finger left or right on the trackpad until the accented or special character appears Highlight text 1 Place the cursor where you want to start highlighting text 2 Press the Menu key 3 Click Select 4 Perform one of the following actions To ...

Page 180: ...t using the predictive input method When you are typing text perform any of the following actions To select the highlighted suggestion and start typing a new word press the Enter key To select the highlighted suggestion and continue typing the same word click the word To ignore the suggestions keep typing Predict words as you type You can set your BlackBerry device to display a list of suggested w...

Page 181: ...lick Language and Text Input 3 Click Show Text Input Options 4 Clear the Use Contacts as Data Source check box 5 Press the Menu key 6 Click Save Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Key Rate field 4 Press the Menu key 5 Click Save Set the default currency symbol 1 On the Home screen or in a folder click the Options icon 2...

Page 182: ...r memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary ...

Page 183: ... icon 2 Click Spell Check 3 Select the Spell Check Email Before Sending option 4 Press the Menu key 5 Click Save Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling 1 On the Home screen or in a folder click the Options icon 2 Click Spell Check 3 Change one or more options 4 Press the Menu key 5 Click Save Add a ...

Page 184: ...m dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureType technology uses the same dictionary if you are using the Arabic or Russian input methods words that you add to your custom dictionary are displayed in the list that appears when you type Add a word to the custom dictionary 1...

Page 185: ...acts in the list that appears when you type By default your BlackBerry device recognizes contacts when you type them 1 On the Home screen or in a folder click the Options icon 2 Click Language and Text Input 3 Click Show Text Input Options 4 Clear the Use Contacts as Data Source check box 5 Press the Menu key 6 Click Save Stop adding items to the custom dictionary automatically 1 On the Home scree...

Page 186: ...enu key 4 Click New 5 In the Replace field type the text to replace 6 In the With field perform one of the following actions Type replacement text To insert a macro for example the current date or time press the Menu key Click Insert Macro 7 Perform one of the following actions To capitalize the entry exactly as you typed it set the Using field to Specified Case To capitalize the entry according t...

Page 187: ...o turn off CAP lock press the Left Shift key or Right Shift key Type a symbol Press the Symbol key Type the letter that appears below the symbol Type the alternate character on a key Press the Alt key and the character key Type an accented or special character Press and hold the letter key and on the trackpad slide your finger left or right For example to type ü press and hold U and slide your fin...

Page 188: ...y highlighted text Press the Alt key and click the trackpad Paste text Press the Left Shift key or Right Shift key and click the trackpad Troubleshooting typing I cannot check spelling You can only check the spelling of text that you type You can check spelling in English German Spanish French Dutch Italian Portuguese Arabic Danish Greek Norwegian Russian Swedish Turkish Afrikaans Catalan Czech an...

Page 189: ...lp Delete a display language In the setup wizard complete the instructions on the Language removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your Black...

Page 190: ...ey and click a language Change the shortcut for switching typing input languages To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Language 3 Change the Input Language Selection Shortcut field 4 Change the Enable Quick Sel...

Page 191: ... your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator Change the language for voice commands To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator When you change the language for voice commands you change the lan...

Page 192: ...s the Menu key 5 Click Save Set how long backlighting remains on 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Backlight Timeout field 4 Press the Menu key 5 Click Save Stop backlighting from dimming automatically 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the Automatically Dim Backlight field to Off 4 ...

Page 193: ...ck Owner 3 Type your contact information 4 Press the Menu key 5 Click Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font fields 4 Press the Menu key 5 Click Save Use reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Accessibility 4 Change ...

Page 194: ...mation 5 Click Save Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions To move the application icon to a different location on the Home screen click Move On the trackpad slide your finger to the new location Click the trackpad To move the application icon into an application folder clic...

Page 195: ...2 Click Screen Keyboard 3 Set the Key Tone field to On 4 Press the Menu key 5 Click Save Turn off trackpad sounds 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Audible Roll field to Mute 4 Press the Menu key 5 Click Save To turn on trackpad sounds again set the Audible Roll field to Click Set the cursor speed 1 On the Home screen or in a folder click ...

Page 196: ...Options icon 2 Click Screen Keyboard 3 Set the Horizontal Sensitivity and Vertical Sensitivity fields 4 Press the Menu key 5 Click Save Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able t...

Page 197: ...od of time the screen turns off to conserve battery power To turn on the screen click the trackpad or press a key My display changed Depending on your theme display options such as icons fonts and your Home screen background might change when you switch themes Related topics Change the display font 191 Use a picture as your device wallpaper 111 No application opens when I press a Convenience key T...

Page 198: ...s the Menu key Click Save To search for messages using the criteria from your last search click Last Press the Menu key Click Search Note If you search for messages your device does not search attachments To stop a search press the Escape key Search criteria Search Type Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in a...

Page 199: ...highlight a message 2 Press the Menu key 3 Perform one of the following actions To view more available search results click Get More Results To add a message to a message list click Add To add all the messages to a message list click Add All To delete a message from the search results click Delete To delete the search results click Delete Search To start a new search click Search CAUTION If you de...

Page 200: ...f saved searches 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall Change a saved search 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall 6 Highlight a search 7 Press the Menu key 8 Click Edit Search 9 Edit the search criteria 10 Press the Menu key 11 Click Save De...

Page 201: ...ts in your organization s address book To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Contacts icon 2 Press the Menu key 3 Click Lookup 4 Type part or all of a contact name 5 Press the Enter key Manage contact lookup results 1 In the contact lookup results high...

Page 202: ...list of contacts type the contact name or initials separated by a space To search for text in a message press S To search for text in a file or an attachment press F To search for text on a web page press F To search for text in a presentation you must view the presentation in text view or in text and slide view Press F User Guide Search 200 ...

Page 203: ...tures you can usethesynchronizationtooloftheBlackBerry DesktopManagertosynchronizeyourorganizerdataandemailmessages Formoreinformation see the Help in the BlackBerry Desktop Manager Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recove...

Page 204: ... more information see the BlackBerry Desktop Software Online Help Synchronize organizer data over the wireless network 1 In the contact list a calendar the task list or the memo list press the Menu key 2 Click Options 3 To synchronize calendar entries click a calendar 4 Change the Wireless Synchronization field to Yes 5 Press the Menu key 6 Click Save To stop synchronizing organizer data over the ...

Page 205: ...ct resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information about managing conflicts that occur during organizer data synchronization see the BlackBerry Desktop Software Online Help About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and res...

Page 206: ...the following actions To delete data from the messages application contacts application and other applications select the Emails Contacts Etc check box To delete all third party applications that you have added select the User Installed Applications check box To delete all files from your media card select the Media Card check box 5 Type blackberry 6 Click Wipe If you are preparing your device for...

Page 207: ...ollowing actions If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation To delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key In the email reconciliation options verify that the Delete On field is set to Mailbox Handheld Related topics Delete...

Page 208: ...ization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In...

Page 209: ...etooth status indicators appear at the top of the Home screen For more information about Bluetooth indicators see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 On the Home screen click the Manage Connections icon 2 Select the Bluetooth check box To turn off Bluetooth technology clear the Bluetooth check box Pair with a Bluetooth enabled device You m...

Page 210: ...d topics Turn on Bluetooth technology 207 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click Activate Bluetooth device Related topics Turn on Bluetooth technology 207 Share contacts with a paired Bluetooth enabled car kit 1 On the Home screen click the Manage Connections icon 2 Click Blueto...

Page 211: ...o send an audio or video file click the send option for a message type Rename a paired Bluetooth enabled device 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a paired Bluetooth enabled device 4 Press the Menu key 5 Click Device Properties 6 In the Device Name field change the name for the Bluetooth enabled device 7 Press the Menu key 8 Click Save Dele...

Page 212: ...computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data Dial Up Networking DUN This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software Handsfree HFP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits...

Page 213: ...nterprise Server Prevent your device from sharing contacts with Bluetooth enabled devices 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4 Click Options 5 Change the Contacts Transfer field 6 Press the Menu key 7 Click Save To share contacts with Bluetooth enabled devices again change the Contacts Transfer field to All Entries Restrict outgoin...

Page 214: ...onnection Indicator field to On Turn off the prompt that appears when connecting or pairing 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a Bluetooth enabled device 4 Press the Menu key 5 Click Device Properties 6 Set the Trusted field to Yes 7 Press the Menu key 8 Click Save To turn on the prompt again set the Trusted field to Prompt Set the message ...

Page 215: ...etooth enabled device must support data encryption 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4 Click Options 5 Change the Security Level field to High Encryption 6 Press the Menu key 7 Click Save Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry device your device attempts to connect ...

Page 216: ...hort period of time In particular many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit On the Home screen click the Manage Connections icon Click Set Up Bluetooth Click Listen Bluetooth enabled devices can detect your BlackBerry device for two minutes Turn off encryption for Bluetooth connections between your BlackBerry device and the Blu...

Page 217: ...ossible Emergency operators might not be able to estimate your location using only GPS technology Get your GPS location Depending on your wireless service provider and wireless network this feature might not be supported To perform this task you must pair your BlackBerry device with a Bluetooth enabled GPS receiver if your device does not have an internal GPS receiver 1 On the Home screen or in a ...

Page 218: ...r 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click GPS 4 Change the GPS Services field to Location Off 5 Press the Menu key 6 Click Save Troubleshooting GPS technology I cannot use GPS technology Try performing the following actions If you are outdoors move away from buildings and expose your device to open sky If you are indoors move close to a window If...

Page 219: ...Am To specify a recently viewed location click Recent To specify a saved location click Favorites 5 Repeat step 4 to specify an ending location 6 Select or clear the check box beside one or more route options To get directions from the ending location to the starting location press the Menu key Click Reverse Directions View directions as a route on a map When viewing text directions click View On ...

Page 220: ...When your BlackBerry devices recognizes an address in certain applications such as instant messaging applications and MemoPad your device underlines the address 1 Highlight an underlined address 2 Press the Menu key 3 Click View on Map View a list of points of interest near a location You can search for points of interest such as businesses airports schools parks or landmarks 1 On a map press the ...

Page 221: ...ve viewed recently on a map as well as routes and locations that you have bookmarked 1 On the Home screen or in a folder click the Maps icon 2 On a map press the Menu key 3 Click Layers 4 Highlight a layer 5 Press the Menu key 6 Click Show or Hide Navigation Zoom in to a direction on a route 1 On a map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out fr...

Page 222: ...erent location change the Folder field 5 Click OK Change a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the Menu key 3 Click Find Location 4 Click Favorites 5 Highlight a bookmark 6 Press the Menu key 7 Click Edit 8 Change the bookmark 9 Press the Menu key 10 Click Save Delete a bookmark for a location or route 1 On the Home screen click the Maps icon ...

Page 223: ...orites 5 Highlight a bookmark 6 Press the Menu key 7 Click Move 8 Click a new location Map options Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry device with a Bluetooth enabled GPS receiver 1 On a map press the Menu key 2 Click Options 3 Change the GPS Source field 4 Press the Menu key 5 Click ...

Page 224: ...irection that you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard Keep backlighting on when you track your movement By default backlighting turns off automaticall...

Page 225: ...e Space key again Troubleshooting maps Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network Some features are not available on my device The availability of certain features ...

Page 226: ...Feature availability 9 User Guide Maps 224 ...

Page 227: ... 225 Close an application so that it is not running 226 Keep an application running and switch to another application 1 In an application press and hold the Menu key 2 In the application switcher scroll to the left or right and click an application icon 3 If the application icon that you want does not appear click the Home screen icon and navigate to the application icon that you are looking for R...

Page 228: ...center You can use the application center to add update or return to the previous version of a select number of applications that are hosted by your wireless service provider This might include social networking applications instant messaging applications and applications that are specific to your wireless service provider Data charges might apply when you add a new application For more informatio...

Page 229: ...w blackberry com support If you need help using a social networking application you can find answers in the application by pressing the Menu key and clicking Help on your device Add update or return to the previous version of an application using the application center You can use the application center to add update or return to the previous version of a select number of applications that are hos...

Page 230: ... or in a folder click the Options icon 2 Click Password 3 Change the Prompt on application install field to Yes 4 Press the Menu key 5 Click Save View the size of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Status 3 Press the Menu key 4 Click Database Sizes Check for application updates You can use the application center to check for updates for a sel...

Page 231: ...urn to the previous version of an application Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to add or update the application User Guide Applications 229 ...

Page 232: ...ce provider or administrator you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you download the update to your device If your device is associated with the BlackBerry Internet Service you can update the BlackBerry Device Software by connecting your device to your computer and visiting www...

Page 233: ...anced Options 3 Click Wireless Update 4 Click Previous update succeeded 5 Press the Menu key 6 Click Delete Downgrade Data Check for BlackBerry Device Software updates that you can install over the wireless network 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Wireless Update 4 If your device displays the Introduction screen click Next 5 Click Check fo...

Page 234: ...check box beside one or more applications Click Next To back up your device data or delete all device data click Settings Select the check box beside one or more data types Click OK 6 Click Next 7 Complete the information on the screen to sign up for or decline email notifications for new software 8 Click Next 9 Click Finish Troubleshooting BlackBerry Device Software I cannot update the BlackBerry...

Page 235: ...ry Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBerry device memory to a media card User Guide BlackBerry Device Software 233 ...

Page 236: ...ions icon 2 Perform one of the following actions To turn off the wireless network connection clear the check box beside Mobile Network To turn off all wireless connections click Turn All Connections Off Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages MMS messages and browser servi...

Page 237: ...onnection speed for the wireless network 1 On the Home screen click the Manage Connections icon 2 Click Mobile Network Options 3 Change the Network Mode field 4 Press the Escape key Turn on LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the LED Coverage Indicator field to On 4 Press the Menu key 5 Click Save When your...

Page 238: ...ce plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is designed to switch to an appropriate wireless network automatically when you travel 1 On the Home screen click the Manage Connections icon 2 Click Mobile Network Options 3 Change the Network Selection Mode field to Manual 4 Click Scan for Available Networks 5 Click a wireless netw...

Page 239: ...our device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when you ...

Page 240: ...ork Depending on your wireless service plan this feature might not be supported Your BlackBerry device connects to networks based on the order that they appear in the preferred network list 1 On the Home screen click the Manage Connections icon 2 Click Mobile Network Options 3 Press the Menu key 4 Click My Preferred Network List 5 Highlight a wireless network 6 Press the Menu key 7 Click Move 8 Cl...

Page 241: ...ork again If you have set a specific speed for wireless network connections verify that you are in a wireless coverage area that supports the connection speed Related topics Turn off the connection to the wireless network 234 Switch wireless networks manually 236 I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on yo...

Page 242: ...ice to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 On the Home screen or in a folder click the Options icon 2 Click Auto On Off 3 Set the Weekday field to Enabled 4 Specify the times when the BlackBerry device should turn on and off on weekdays 5 Set the Weekend field to Enabled 6 Specify the times wh...

Page 243: ...that they repeat less often on web pages Related topics Delete the original text from a reply message 52 Blind carbon copy a contact 46 Set the brightness of the backlighting 190 Turn off the connection to the wireless network 234 Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted D...

Page 244: ...stores calendar entries 161 Receive only the first section of long email messages 60 The application memory on my device is low WhentheapplicationmemoryavailableonyourBlackBerry deviceislow yourdevicedisplaysadialogboxthatlistsapplicationsandlanguages that you do not use frequently You can delete applications and languages in this list Consider the following guidelines Verify that you have deleted...

Page 245: ...ext and SDN entries appear in bold Add a contact to your SIM card 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click New 5 Type the contact information 6 Press the Menu key 7 Click Save Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact ...

Page 246: ...elete Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set your SIM card to store SMS text messages your SMS text messages still appear in the messages application 1 On the Home screen or in a folder click the Options icon 2 Click SMS Text 3 Set the Leave M...

Page 247: ...e Options icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Enable Security 6 Type your SIM card PIN code 7 Press the Enter key Change the SIM card PIN code 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Change PIN2 Code Change the display name for a phone number If your SIM card supports m...

Page 248: ... the Password field to Enabled 4 Click Set Password 5 Type a password 6 Press the Menu key 7 Click Save To turn off the BlackBerry device password set the Password field to Disabled Change the device password 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 Click Change Password Lock your device To perform this task you must have set a password for your BlackBerry devi...

Page 249: ...s icon 2 Click Security Options 3 Click Security Wipe 4 Perform any of the following actions To delete data from the messages application contacts application and other applications select the Emails Contacts Etc check box To delete all third party applications that you have added select the User Installed Applications check box To delete all files from your media card select the Media Card check ...

Page 250: ...ss the Menu key 5 Click Random Password 6 Type the password information 7 Press the Menu key 8 Click Save Set criteria for randomly generated passwords 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Options 4 Set the random password fields 5 Press the Menu key 6 Click Save View a password in the password keeper In the password keeper ...

Page 251: ...an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to No 6 Press the Menu key 7 Click Save Delete a password from the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the Menu key 4 Click Delete Change the password keeper pas...

Page 252: ... on your device including data that your device receives when it is locked Your device decrypts data as you access it You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your device is locked the caller name does not appear on the screen If you use a smart card certificate for authentication depending on the smart card you m...

Page 253: ...yption field to Enabled 5 To encrypt data in the device memory set the Device Memory field to Enabled 6 To encrypt files stored on a media card and on your device set the Media Card field to Enabled and perform one of the following actions To encrypt files using an encryption key that your device generates change the Mode field to Device To encrypt files using your device password change the Mode ...

Page 254: ...ackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device You should generate a new encryption key every 2 weeks Generate an encryption key To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more infor...

Page 255: ...e Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Memory Cleaning 5 Change the Status field to Enabled 6 Press the Menu key 7 Click Save Change when your device deletes sensitive data from the temporary device memory 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Opti...

Page 256: ...ing application on the Home screen 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Memory Cleaning 5 Change the Show Icon on Home Screen field to Yes 6 Press the Menu key 7 Click Save Certificates Certificate basics Download a certificate from an LDAP or DSML certificate server 1 On the Home screen or in a folder click t...

Page 257: ...ficate to your BlackBerry device If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificate Authority Profile 5 Click Enroll or Re enroll 6 If necessary type the credentials that you use to connect to your organization s n...

Page 258: ... certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device Expiration Date This field displays the date that the certificate issuer specified as the expiration date of the certificate Certificate Type This field displays the certificate format Your device supports X 509 and WTLS certificate formats Public Key Type This f...

Page 259: ...e Menu key Click Show All Certs Send a certificate When you send a certificate your BlackBerry device sends the public key but does not send the corresponding private key 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Highlight a certificate 6 Press the Menu key 7 Click Send via Email or Send via PIN Dele...

Page 260: ...tificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Status indicators for certificate authority profiles A valid certificate is associated with the certificate authority profile A new certificate is being fetched because the current certificate is scheduled to expire...

Page 261: ...y 7 Click Trust or Distrust 8 If you are trusting a certificate perform one of the following actions To trust the highlighted certificate click Selected Certificate To trust the highlighted certificate and all the other certificates in the chain click Entire Chain Revoke a certificate If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry device Your device...

Page 262: ...ration The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Highlight a certificate 6 Press the Menu key 7 Click Change Label 8...

Page 263: ... field to No 10 Press the Menu key 11 Click Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch status prompt that appears when you add a certificate to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Press the...

Page 264: ...erval field 6 Press the Menu key 7 Click Save PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP Universal Server you might not be able to download PGP keys from an LDAP certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP keys 5 Press the Menu key 6 Click Fetc...

Page 265: ...Menu key Click Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates or PGP Keys 5 Press the Menu key 6 Click Show Media Card Certificates or Show Media Card PGP Keys To view the certificate or PGP key press the Menu key Click...

Page 266: ...P key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA and Diffie Hellman keys Key Usage This field displays approved uses of the PGP key Fingerprint This field displays the PGP key fingerprint in hexadecimal format Send a PGP key When you send a PGP key your BlackBerry device sends the public ...

Page 267: ...P public keys from the PGP Universal Server PGP key status PGP key status indicators The PGP key has a corresponding private key that is stored on your BlackBerry device The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status of the PGP key is unknown or the key is weak The PGP key is untrusted revoked expired not valid or cannot be verified Check th...

Page 268: ...r 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP Keys 5 Highlight a PGP key 6 Press the Menu key 7 Click Revoke 8 Click Yes 9 Change the Reason field 10 Click OK PGP key revocation reasons Unknown The revocation reason does not match any of the predefined reasons Superseded A new PGP key is replacing an existing PGP...

Page 269: ...lick Fetch PGP Keys 7 Press the Menu key 8 Click Options 9 Change the Prompt for Label field to No 10 Press the Menu key 11 Click Save When you add a PGP key your BlackBerry device uses the name that the PGP Universal Server set for the key when it generated the key Turn off the fetch status prompt that appears when you add a PGP key to the key store 1 On the Home screen or in a folder click the O...

Page 270: ...er Try performing the following actions Verify that your organization permits you to download PGP keys from an LDAP certificate server For more information contact your administrator If you changed the connection type that your BlackBerry device uses to connect to an LDAP certificate server try using the default connection type Certificate servers Add a certificate server 1 On the Home screen or i...

Page 271: ...509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the certificate server Connection Type Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server Connection options for OCSP and CRL servers Frie...

Page 272: ... the certificate synchronization tool of the BlackBerry Desktop Manager certificates that you download from an LDAP or DSML certificate server certificates that you download from a certificate authority profile certificates that you import from the device memory or a media card certificates that you add from a message root certificates that are included in the BlackBerry Desktop Software personal ...

Page 273: ...the Private Key Password Timeout field 6 Press the Menu key 7 Click Save To access private keys after your BlackBerry device deletes the key store password you must type your key store password Add contacts to your contact list automatically when you add items to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Cl...

Page 274: ... change the Allow Key Store Backup Restore field to Yes Change the refresh rate for certificate revocation lists 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stores 5 Change the Certificate Status Expires After field 6 Press the Menu key 7 Click Save Your BlackBerry device downloads a new revocation status automat...

Page 275: ...IME protected messages About two factor authentication Two factor authentication is designed to provide additional security for your BlackBerry device Two factor authentication requires an item that you have for example a smart card and an item that you know for example a pass phrase You can also use the connection to your smart card reader to authenticate without requiring a smart card to be pres...

Page 276: ...r 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 If necessary change the User Authenticator field to Smart card 4 Change the Lock On Card Removal field to Enabled 5 Press the Menu key 6 Click Save About smart password entry If you use advanced authentication and your BlackBerry device password or smart card password is numeric you might be able to use smart password ...

Page 277: ...ion certificates Your BlackBerry device must have the correct smart card driver and smart card reader driver installed You must have imported a certificate from your smart card that you can use for signing and verification You must turn on advanced authentication You must have set a device password You must have the smart card password that you received with your smart card Use a certificate to au...

Page 278: ...ve encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption keys on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Encryption 4 Change the Two Factor Protection field to Enabled 5 Press the Menu key 6 Cli...

Page 279: ...ptions 4 Click Software Tokens 5 Click a software token 6 Click Specify PIN VPN settings Depending on the options that your administrator has set for you this feature might not be supported About VPN profiles A VPN profile contains the information that you require to log in to a VPN Depending on your organization you might have more than one VPN profile on your device For more information about VP...

Page 280: ...7 Click Edit 8 In the User name field type a new user name 9 In the User password field type a new password 10 Press the Menu key 11 Click Save Change the software token for a VPN profile To perform this task the software token that you want to use must be installed on your BlackBerry device For more information contact your administrator 1 On the Home screen or in a folder click the Options icon ...

Page 281: ...cations to your device your device is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request For a selected application you can turn off this prompt for a specific location or resource Reset connection permissions for third party applicatio...

Page 282: ...tep 1 Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator 1 On the Home screen or in a folder ...

Page 283: ...nnections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Internet Set whether third party applications can access the Internet through you...

Page 284: ...vice screen Security Timer Reset Specify whether third party applications can reset the duration that your device remains unlocked after you stop using it Data permissions for third party applications Email Set whether third party applications can access email messages SMS text messages MMS messages or PIN messages on your BlackBerry device Organizer Data Set whether third party applications can a...

Page 285: ...use a certificate to authenticate your smart card verify that the certificate is not revoked or expired I cannot connect to a Wi Fi network or log in to a VPN using a software token Depending on your BlackBerry device model this feature might not be supported Verify that the time on your BlackBerry device is synchronized with the network time Related topics Get the date and time from the wireless ...

Page 286: ...ce books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Service Book 4 Highlight the new service book 5 Press the Menu key 6 Click Accept Delete a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Servic...

Page 287: ...o run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the issue 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Press the Menu key 6 Click Run View a diagnostic report 1 On the Home screen or in a folder click the Options icon 2 Click Mobile N...

Page 288: ...ics Test 5 Press the Menu key 6 Click Options 7 Type the contact information 8 Press the Menu key 9 Click Save I cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps Verify that your BlackBerry device is connected to the wireless network If you cannot submit a diagnos...

Page 289: ...n 2 Press the Menu key 3 Click Options 4 Change the Display Closed Captions field to Yes 5 If necessary change the Appearance Position and Font Scale fields 6 Press the Menu key 7 Click Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font fields 4 Press the Menu key 5 Click Save Use reverse contrast for the screen display...

Page 290: ...onnect or disconnect a USB cable or accessory to or from your device 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Accessibility 4 Change the Event Sounds field to On 5 Press the Menu key 6 Click Save Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts W...

Page 291: ...om TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry ...

Page 292: ...umber To end the call press the End key AutoText Change an AutoText entry 1 On the Home screen or in a folder click the Options icon 2 Click AutoText 3 Click an AutoText entry 4 Change the AutoText entry 5 Press the Menu key 6 Click Save Predictive input method Type text using the predictive input method When you are typing text perform any of the following actions To select the highlighted sugges...

Page 293: ...e 1 On the Home screen or in a folder click the Options icon 2 Click Language and Text Input 3 Click Show Text Input Options 4 Select the Predictive Input check box 5 Press the Menu key 6 Click Save To stop predicting words as you type clear the Predictive Input check box User Guide Accessibility options 291 ...

Page 294: ...sules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the d...

Page 295: ...s the Space key Adjust the volume To increase the volume press the Volume Up key on the right side of your BlackBerry device To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the Play Pause Mute key on the top of your device To turn off mute press the Play Pause Mute key again Related topics Amplify the volume using the audio boost feature 1...

Page 296: ...check box 5 Press the Menu key 6 Click Save Submit a score to the BrickBreaker high score web site 1 On the Home screen or in the Games folder click the BrickBreaker icon 2 Press the Menu key 3 Click Send High Score Check the high scores on the BrickBreaker web site 1 On the Home screen or in the Games folder click the BrickBreaker icon 2 Press the Menu key 3 Click High Scores User Guide BrickBrea...

Page 297: ...e unlimited time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a word 1 Click each letter in the word 2 Perform any of the following actions To submit a word press the Enter key To deselect a letter click the letter again To deselect all the letters press the Esca...

Page 298: ...e press the Play Pause Mute key on the top of your device To turn off mute press the Play Pause Mute key again Related topics Amplify the volume using the audio boost feature 103 Improve sound quality for songs 103 Single player games Turn on tutorial mode 1 During a game press the Menu key 2 Click Game Options 3 Click General 4 Select the check box beside Show Tutorial Tips 5 Click OK Save a game...

Page 299: ... Home screen in the Games folder click the Word Mole icon 2 Click Options 3 Click High Scores 4 Click Leaderboard Multiplayer games Invite a player 1 On the Home screen in the Games folder click the Word Mole icon 2 Click New Game 3 Click Multiplayer 4 Click Invite 5 Click a contact 6 Click OK When a player accepts an invitation a green indicator appears beside their screen name To start the game ...

Page 300: ... a message 2 Press the Enter key Check the stats for a player 1 On the Multiplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click a player 2 Click Remove Player Troubleshooting Word Mole I cannot connect to a multiplayer game Try performing the following actions Verify that your Bl...

Page 301: ...Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words User Guide Word Mole game 299 ...

Page 302: ...ata System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extension...

Page 303: ...Transfer Protocol IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry device uses an LDAP certificate server to search for and download certificates and PGP keys LED light emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their compu...

Page 304: ...decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self ...

Page 305: ... Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security User Guide Glossary 303 ...

Page 306: ...or any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to pr...

Page 307: ...NTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscriptio...

Page 308: ...conditions Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution Neither the names of the University of Illinois NCSA nor the na...

Page 309: ...are without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR...

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