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Blackberry BlackBerry Pearl 8230, User Manual

The Blackberry BlackBerry Pearl 8230 is a compact and sleek smartphone that offers a range of features. To ensure user safety and seamless usage, it is essential to acquaint oneself with the Safety And Product Information by downloading the manual free of cost from our website.

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Receive a device password prompt before you add an application

To perform this task, you must have set a BlackBerry® device password.

1.

On the Home screen, click the 

Options

 icon.

2. Click 

Password

.

3. Change the 

Prompt on application install

 field to 

Yes

.

4. Press the 

Menu

 key.

5. Click 

Save

.

View the size of an application database

1.

On the Home screen, click the 

Options

 icon.

2. Click 

Status

.

3. Press the 

Menu

 key.

4. Click 

Database Sizes

.

About updating the BlackBerry Device Software

You can update the BlackBerry® Device Software over the wireless network, or if you have installed the BlackBerry® Desktop Software on your
computer, you can update the BlackBerry Device Software using the application loader tool of the BlackBerry® Desktop Manager. For more
information about updating software using the BlackBerry Desktop Manager, see the  BlackBerry Desktop Software Online Help.

When a BlackBerry Device Software update is available for you to download over the wireless network, a Wireless Upgrade icon appears on the
Home screen of your BlackBerry® device. The available update might be a complete software update or a partial software update only. If the
available update is a complete software update, your BlackBerry device data is backed up on your device and restored during the installation
process.

The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and
the number of applications on your device. You can use your device when you download the software, but you cannot use your device or make
emergency calls when you install the software.

For more information, contact your wireless service provider or administrator.

Prerequisites: Updating the BlackBerry Device Software over the wireless
network

•

Your BlackBerry® device must be connected to the wireless network.

User Guide

Applications

204

Summary of Contents for BlackBerry Pearl 8230

Page 1: ...BlackBerry Pearl 8230 Smartphone Version 4 6 1 User Guide ...

Page 2: ...SWD 565596 0601092521 001 ...

Page 3: ...Phone 13 Phone basics 13 Emergency calls 15 Volume 16 Voice mail 17 Speed dial 18 Voice dialing 18 Conference calls 21 Call logs 21 Call forwarding 23 Smart dialing 24 TTY support 25 Multiple phone numbers 26 Phone options 27 Phone shortcuts 29 Phone troubleshooting 29 Messages 32 Message basics 32 Email messages 37 PIN messages 45 SMS text messages 46 MMS messages 47 Message list options 51 Messa...

Page 4: ...ra options 80 Camera and video camera shortcuts 81 Camera and video camera troubleshooting 82 Media 83 Transferring and downloading media files 83 Playing media files and recording voice notes 85 Managing media files 88 Viewing pictures 91 Managing pictures 93 Media card and mass storage mode options 95 Media shortcuts 96 Media troubleshooting 97 Browser 99 Browser basics 99 Browser bookmarks 102 ...

Page 5: ... Set the timer 118 Change timer notification options 118 Date time and alarm troubleshooting 118 Personal organizer 119 Contacts 119 Calendar 125 Tasks 136 Memos 139 Categories 141 Calculator 142 Notification profiles 143 Notification basics 143 LED notification 145 Custom notification 146 Notification profile troubleshooting 148 Typing 149 Typing basics 149 Typing input methods 150 Spelling check...

Page 6: ...troubleshooting 169 Search 170 Messages attachments and web pages 170 Organizer data 173 Search shortcuts 174 Synchronization 175 About synchronization 175 Reconcile email messages over the wireless network 175 Delete email messages over the wireless network 175 Prerequisites Synchronizing organizer data over the wireless network 176 Synchronize organizer data over the wireless network 176 About s...

Page 7: ...e a third party application 203 Receive a device password prompt before you add an application 204 View the size of an application database 204 About updating the BlackBerry Device Software 204 Prerequisites Updating the BlackBerry Device Software over the wireless network 204 Update the BlackBerry Device Software 205 Return to the previous version of the BlackBerry Device Software 205 Delete the ...

Page 8: ...ce 211 Security 213 Security basics 213 Password keeper 214 Encryption 217 Memory cleaning 219 Certificates 221 PGP keys 227 Certificate servers 232 Key stores 234 Smart cards 237 Software tokens 240 About security self tests 240 Verify security software 241 Third party application control 241 Security troubleshooting 244 Service books and diagnostic reports 245 Service books 245 Diagnostic report...

Page 9: ...Check the high scores on the BrickBreaker web site 250 Glossary 251 Legal notice 255 ...

Page 10: ...ing tone in the phone application press the Menu key Click Set Ring Tone To check your voice mail press and hold 1 To send an incoming call to voice mail when the flip is closed press and hold the Volume Down key To set up speed dial for a contact on the Home screen or in the phone application press and hold the key that you would like to assign speed dial to To add an extension to a phone number ...

Page 11: ... press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press 1 To move to the bottom of a message list press 7 To move up a message press 2 To move down a message press 8 To move to the next date press 6 To move to the previous date press 4 Attachment shortcuts To sear...

Page 12: ... Down key To turn on the audio boost feature to amplify the volume for songs ring tones and videos press the Volume Up key until you reach the highest volume setting and then press the Volume Up key four times quickly To pan up in a picture press 2 To pan down in a picture press 8 To pan right in a picture press 6 To pan left in a picture press 4 To return to the center of a picture press 5 To zoo...

Page 13: ... 3 To move up an hour in Day view or Week view press 2 To move down an hour in Day view or Week view press 8 To move to the current date press the exclamation point key Typing shortcuts To insert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key...

Page 14: ...lighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the trackball To paste highlighted text when typing press the Shift key and click the trackball Search shortcuts To search for a contact in a list of contacts type the contact name or initials separated by a space To search for text in an attachment press Q To ...

Page 15: ...ke a call 1 On the Home screen or in the phone application perform one of the following actions Type a phone number Type part of a contact name Highlight a contact or phone number 2 Press the key To end the call press the key Related topics Add a pause or a wait to a phone number 120 Answer a second call Depending on your wireless service provider and wireless network this feature might not be sup...

Page 16: ...tional phone keypad To type a number press a number key To type the first letter on a key hold the Alt key Press the letter key once To type the second letter on a key hold the Alt key Press the letter key twice Switch applications during a call 1 During a call press the Menu key 2 Click Home Screen Note If you switch to a different application and you want to end the call press the End key Make a...

Page 17: ...connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically You can only make emergency calls by typing official emergency access numbers for example 911 or 112 Note You should not rely on any wireless device for essential communications including medical emergencies Emergency numbers may vary by loca...

Page 18: ...ogy Depending on your BlackBerry device model and wireless network this feature might not be supported The GPS options that appear on your device might differ slightly from the options that appear in this task 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click GPS 4 Change the GPS Services field to Location On 5 Press the Menu key 6 Click Save To turn off GPS technology c...

Page 19: ...dset Call Audio or Enhance Handset Call Audio fields 5 Press the Menu key 6 Click Save Voice mail Check your voice mail Depending on your theme you might be able to check your voice mail from the Home screen 1 In the phone application press the Menu key 2 Click Call Voice Mail Change the voice mail access number If a voice mail access number is not already set on your BlackBerry device you can typ...

Page 20: ...e of the following actions To change the contact that is assigned to a speed dial key click Edit Click a new contact To assign the contact to a different speed dial key click Move Click a new speed dial key To delete the contact from the speed dial list click Delete Voice dialing Make a call using a voice command To perform this task with a Bluetooth enabled device such as a handsfree car kit or w...

Page 21: ...language on your BlackBerry device For more information contact your wireless service provider or administrator 1 On the Home screen click the Options icon 2 Click Language 3 Change the Voice Dialing Language field 4 Press the Menu key 5 Click Save Turn off choice lists for voice commands If your BlackBerry device identifies more than one possible match to a voice command your device presents you ...

Page 22: ...w quickly playback for contacts occurs set the Name Playback Speed field To set the playback volume for contacts set the Name Playback Volume field 4 Press the Menu key 5 Click Save Set the matching sensitivity level for voice commands 1 On the Home screen click the Options icon 2 Click Voice Dialing 3 Perform one of the following actions To increase matches set the Sensitivity field closer to Rej...

Page 23: ...ontinues without you 1 During a conference call press the Menu key 2 Click Flash Call logs About call logs A call log includes the date of your phone call the phone number and the estimated duration of the call For more information about the exact duration of a call contact your wireless service provider You can view call logs in the phone application or depending on how you set your call logging ...

Page 24: ...ick Save Change call log notes 1 In the phone application highlight a call log 2 Press the Menu key 3 Click View History 4 Press the Menu key 5 Click Edit Notes 6 Change the call notes 7 Press the Menu key 8 Click Save Send a call log 1 In the phone application highlight a call log 2 Press the Menu key 3 Click View History 4 Press the Menu key 5 Click Forward Delete call log notes 1 In the phone a...

Page 25: ...tions To forward all calls to a call forwarding number click All Calls Change the Forward All Calls field to a call forwarding number To forward unanswered calls only click All Calls Change the Forward All Calls field to Do Not Forward Press the Menu key Click Save Click Busy No Answer or Unreachable Change the If Busy If No Reply or If Not Reachable fields to a call forwarding number 5 Press the ...

Page 26: ...Click a phone number 7 Click Delete Smart dialing About smart dialing You can change smart dialing options to specify a default country code and area code for phone numbers If you specify a default country code and area code when you make calls you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart dialing options Depending on your B...

Page 27: ...kBerry device waits before dialing an extension 6 In the Extension Length field set the default length for extensions 7 Press the Menu key 8 Click Save TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make ca...

Page 28: ...from and receive calls to your active phone number only If your device supports a BlackBerry MVS Client phone number and another phone number you can receive calls to both phone numbers but you make calls using your active phone number only For example you cannot place one call on hold and make a second call using another phone number If you have a BlackBerry MVS Client phone number and another ph...

Page 29: ...ncy of use change the Phone List View field to Most Recent 5 Press the Menu key 6 Click Save To sort phone numbers or contacts by call logs again change the Phone List View field to Call Log Hide or display your phone number when you make calls The wireless network can override the option that you choose 1 In the phone application press the Menu key 2 Click Options 3 Click General Options 4 Perfor...

Page 30: ...hange Auto Answer Calls field to Never 5 Press the Menu key 6 Click Save Reset a call timer A call timer provides the estimated duration of calls For more information about the exact duration of a call contact your wireless service provider 1 In the phone application press the Menu key 2 Click Status 3 Click Last Call or Total Calls 4 Click Clear Timer 5 Press the Menu key 6 Click Save About heari...

Page 31: ...g the wireless headset again press the period key again If you have multiple phone numbers associated with your BlackBerry device to switch phone numbers in the phone application click your active phone number Click a phone number Phone troubleshooting I cannot make or receive calls Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify ...

Page 32: ...ar kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device Verify that your keyboard is unlocked Verifythatthelanguagethatyouusetosayvoicecommandsisthesameasthevoicedialinglanguagethatyouhavesetinthelanguage options Certain languages might not be supported Related topics Change the voic...

Page 33: ... features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For...

Page 34: ...y To stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can set the importance level for an email message PIN message or MMS message 1 When composing a message press the Menu key 2 Click Options 3 Set the Importance field 4 Press the Menu key 5 Click...

Page 35: ...Your signature is added to email messages after you send them Delete the disclaimer from an email message IfyourBlackBerry deviceisassociatedwithanemailaccountthatusesaBlackBerry EnterpriseServerthatsupportsthisfeature theBlackBerry Enterprise Server might add a disclaimer to email messages after you send them 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add th...

Page 36: ...rt of a contact name Click a contact 5 Type a message 6 Press the Menu key 7 Click Send Related topics Mailing lists 122 Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose SMS 4 In the To field perform one of the following actions Type an SMS phone number include the country code and area co...

Page 37: ... to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Resend a message You cannot change an SMS text message or MMS message before you resend it 1 In a sent message press the Menu key 2 Perform one of the following actions...

Page 38: ...text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Mark a message as opened or unopened 1 On the Home screen click the Messages icon 2 Perform one of the follow...

Page 39: ...elease the Shift key Press the Menu key Click Delete Messages To delete all messages prior to a certain date highlight a date field Press the Menu key Click Delete Prior Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Email messages Email message basics Send an email message 1 ...

Page 40: ...mputer If wireless email reconciliation is turned on your BlackBerry device receives changes that you make to the email message folders on your computer over the wireless network If wireless email reconciliation is turned off or is not available for your device reconcile the changes using the email settings tool of the BlackBerry Desktop Manager For more information about email reconciliation see ...

Page 41: ...r computer on your device 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Press the Menu key 7 Click Folder Redirection 8 Clear the check box beside the Sent Items folder 9 Press the Menu key 10 Click Save Email message filters About email message filters You can create email message filters...

Page 42: ...ss the Menu key 8 Click Save Options for email message filters From Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and u...

Page 43: ...rwarded specify whether they are forwarded with high importance or with the email message header only Turn on an email message filter 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Filters 5 Select the check box beside an email message filter 6 Press the Menu key 7 Click Save Change an email message filter 1 On the Home screen click the Messages ico...

Page 44: ...Save Set an out of office reply To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Change the ...

Page 45: ...n plain text format 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Change the Enable HTML Email field to No 7 Press the Menu key 8 Click Save Stop loading pictures in HTML email messages By default your BlackBerry device automatically downloads and displays inline pictures that are embedded...

Page 46: ...on 2 Click Advanced Options 3 Click Default Services 4 Change the Messaging CMIME field or the Calendar CICAL field 5 Press the Menu key 6 Click Save Stop forwarding email messages to your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 O...

Page 47: ...click the Options icon 2 Click Status Send a PIN message 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Compose PIN 4 In the To field perform one of the following actions Type a PIN Press the Enter key Type a contact name Press the Enter key Type part of a contact name Click a contact 5 Type a message 6 Press the Menu key 7 Click Send Related topics Mailing lists 122 Set...

Page 48: ...has set up your BlackBerry device for SMS text messaging this number is also your SMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your SMS phone number Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon...

Page 49: ...t appear 1 On the Home screen click the Options icon 2 Click SMS 3 Set the Delivery Reports field to On 4 Press the Menu key 5 Click Save MMS messages MMS message basics About MMS messages With an MMS phone number you can send and receive MMS messages that contain media files such as jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov files An MMS phone number is a phone number that your wire...

Page 50: ...ail address or an MMS phone number Press the Enter key If the contact is in your contact list click a contact Click an email address or phone number 5 Type a message 6 Press the key 7 Click Send Related topics Mailing lists 122 View the size of an MMS message before sending it 50 Create a slide show in an MMS message 1 When composing an MMS message press the Menu key 2 Click one of the following m...

Page 51: ...intment click Attach Appointment Highlight an appointment 3 Press the Menu key 4 Click Continue Add an appointment to your calendar from an MMS message 1 In an MMS message highlight an iCalendar attachment 2 Press the Menu key 3 Click View Appointment 4 Press the Menu key 5 Click Add To Calendar Add a contact to your contact list from an MMS message 1 In an MMS message highlight a vCard attachment...

Page 52: ...con 2 Click MMS 3 In the Notifications section perform any of the following actions To receive notification when MMS messages are delivered to recipients select the Confirm Delivery check box To receive notification when recipients open MMS messages select the Confirm Read check box 4 Press the Menu key 5 Click Save View the size of an MMS message before sending it 1 In an MMS message press the Me...

Page 53: ...rm Delete field to No 6 Press the Menu key 7 Click Save Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Confirm Mark Prior Opened field to No 6 Press the Menu key 7 Click Save Set how long your device stores messages 1 On the Home screen click the Messages icon 2...

Page 54: ...ange how messages are separated change the Separators field 6 Press the Menu key 7 Click Save About multiple message lists Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device wit...

Page 55: ...ield to None 6 Press the Menu key 7 Click Save Hide sent messages 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Hide Sent Messages field to Yes 6 Press the Menu key 7 Click Save View call logs in a message list 1 In the phone application press the Menu key 2 Click Options 3 Click Call Logging 4 Select an option for a call log...

Page 56: ...ct the Contacts check box or the Specific address check box 5 Press the Menu key 6 Click Save Add a contact to your allowed sender list To perform this task you must set the security firewall to allow messages from specific addresses This setting allows you to receive messages from contacts in your allowed sender list 1 On the Home screen click the Options icon 2 Click Security Options 3 Click Fir...

Page 57: ...w received messages and received call logs press the Alt key and 3 To view call logs press the Alt key and the period key To view voice mail messages press the Alt key and 7 To view SMS text messages press the Alt key and the question mark key To view all your messages press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen pr...

Page 58: ...ses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the Encoding field 2 If necessary change the Classification field Encrypt a message with a pass phrase Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase ...

Page 59: ...tor 2 Press the Menu key 3 Click Fetch Sender s Certificate Add a certificate from a message 1 In a message highlight a digital signature indicator 2 Press the Menu key 3 Click Import Sender s certificate Add a certificate from an attachment 1 In a message click the certificate attachment 2 Click Retrieve Certificate Attachment 3 Click the certificate 4 Click Import Certificate Attachment indicato...

Page 60: ...tected message status Digital signature indicators for S MIME protected messages Your BlackBerry device verified the digital signature Your device cannot verify the digital signature Your device requires more data to verify the digital signature Your device trusts the certificate chain The sender s email address does not match the email address of the certificate subject or the sender s certificat...

Page 61: ...encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen click the Options icon 2 Click Security Options 3 Click S MIME 4 In the Signing Options section or the Encryption Options section change the Certificate field 5 Press the Menu key 6 Click Save Change options for downlo...

Page 62: ... use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perfo...

Page 63: ...MIME 4 Change the Request S MIME Receipts field to Yes 5 Press the Menu key 6 Click Save Turn off the prompt that appears before an S MIME protected message is truncated 1 On the Home screen click the Options icon 2 Click Security Options 3 Click S MIME 4 Change the Warn about truncated messages field to No 5 Press the Menu key 6 Click Save To turn on the prompt again change the Warn about truncat...

Page 64: ...GP Universal Server PGP protected messages PGP protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sig...

Page 65: ...d message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your device might download the sender s PGP key from the PGP Universal Server automatically 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu ...

Page 66: ...he PGP key used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s PGP Key or Display Encryption PGP key PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encry...

Page 67: ...messages that you send so that recipients can encrypt their reply messages 1 On the Home screen click the Options icon 2 Click Security Options 3 Click PGP 4 Change the Default Key field 5 Press the Menu key 6 Click Save Change options for downloading attachments in encrypted messages 1 On the Home screen click the Options icon 2 Click Security Options 3 Click PGP 4 Perform one of the following ac...

Page 68: ...can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To pe...

Page 69: ...ity Options 3 Click PGP 4 Change the Warn about truncated messages field to No 5 Press the Menu key 6 Click Save To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use a PGP key that is not recommended for use 1 On the Home screen click the Options icon 2 Click Security Options 3 Click PGP 4 Change the Warn about problems wit...

Page 70: ...es not appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might t...

Page 71: ...an email message filter 41 Forward messages from a specific email message folder to your device 38 I cannot file email messages Try performing the following actions Verify that wireless email reconciliation is turned on If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more informa...

Page 72: ... Menu key Click More or More All If you are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again HTML email messages do not appear correctly Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections Try downloading external pictures Press the Menu k...

Page 73: ...ortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches Related topics View a list of saved searches 172 Some features are not available on my device The availability of certain features on your BlackBerry device might be affected based on various items such ...

Page 74: ... are designed for use on BlackBerry devices Open an attachment To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message press the Menu key 2 If necessary click Retrieve Attachme...

Page 75: ...he size author publication date and other attachment properties for an attachment 1 In an attachment press the Menu key 2 Click Retrieve Info or View Info Set font options for an attachment 1 In an attachment press the Menu key 2 Click Options 3 Set the font fields 4 Press the Menu key 5 Click Save Search for text in a message in an attachment or on a web page To search for text in a presentation ...

Page 76: ...e the password 5 Press the Enter key 6 Press the Menu key 7 Click Retrieve 8 Click Yes View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents 1 In a document press the Menu key 2...

Page 77: ...ext in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size To change the column size for all spreadsheets press the Menu key Click Options Set the Column Width field Press the Menu key Click Save Set display options for a spreadsheet 1 In a spreadsheet press the M...

Page 78: ...lti page tif file press the Menu key 2 Click Next Page or Prev Page Presentations Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions To view text only click View Text To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides 1 In a presentation press the Menu key 2 Click Next Slide or...

Page 79: ...a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment 1 In a me...

Page 80: ...load to your BlackBerry device 1 To download the content click the skipped content bar 2 Click More A message or attachment does not appear or is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections If More available appears at the end of the message or attachment press the Menu key Click More or Mo...

Page 81: ...imate number of pictures that you can save to the BlackBerry device memory or the media card appears in the lower left corner of the screen If you save pictures to the device memory you might be able to insert a media card into your device to save more pictures Related topics View a picture 91 Pan a picture To perform this task you must zoom in to the picture In a picture roll the trackball To clo...

Page 82: ...more memory the picture requires 1 In the camera press the Menu key 2 Click Options 3 Change the Picture Size field 4 Press the Menu key 5 Click Save Set picture quality You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory the picture requires 1 In the camera press the Menu key 2 Click Options 3 Set the Picture Quality field 4 Pr...

Page 83: ...n the White Balance field click the current lighting condition To turn on low light mode for videos change the Video Light field 5 Press the Menu key 6 Click Save Apply a color effect to pictures or videos You can apply a sepia or black and white color effect to pictures that you take or videos that you record 1 On the Home screen click the Camera icon 2 Press the Menu key 3 Click Options 4 Change...

Page 84: ...aximum amount of memory available for pictures Related topics Delete a message 37 Delete a picture or picture folder 94 Delete a media file 91 The flash dims or turns off If the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In ...

Page 85: ...es from your media card using mass storage mode or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabled device Transfer a file between your device and your computer using the Roxio Media Manager 1 Connect your BlackBerry device to your computer 2 On your computer open the BlackBerry Desktop Manager 3 Click Media 4 In the Media Manager section click Start 5 D...

Page 86: ...h a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file 5 Press the Menu key 6 Click one of the following menu items Send As Email Send As MMS Send Using Bluetooth Download a ring tone Depending on your wireless servi...

Page 87: ...ress the Menu key Click Music Library or Video Library To stop playing a media file click the stop icon Related topics Transfer a file between your device and your computer in mass storage mode 83 Transfer a file between your device and your computer using the Roxio Media Manager 83 Play a song or video on a web page 1 In the browser click a link for a song or video 2 Click Open Shuffle songs 1 In...

Page 88: ...ry click a category 4 In the Find field type part or all of a name for a song ring tone video picture or voice note Record a voice note 1 In the voice notes application click the record icon 2 Perform any of the following actions To pause recording click the pause icon To resume recording click the record icon To stop recording click the pause icon Click the stop icon Adjust the volume To increase...

Page 89: ...od of time to conserve battery power 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Turn Off Auto Backlighting field to No 5 Press the Menu key 6 Click Save About using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute...

Page 90: ...tion click Music 2 Click Playlists 3 Click New Playlist 4 Click Standard Playlist 5 Type a name for the playlist 6 Press the Menu key 7 Click Add Songs 8 Click a song 9 To add more songs repeat steps 6 to 8 10 Press the Menu key 11 Click Save Change a standard playlist 1 On the Home screen click the Media icon 2 Click Music 3 Click Playlists 4 Highlight a standard playlist 5 Press the Menu key 6 C...

Page 91: ...ist press the Menu key Click View Songs Repeat a playlist 1 In the media application click Music 2 Click Playlists 3 Click a playlist 4 Press the Menu key 5 Click Repeat To stop repeating a playlist press the Menu key Click Repeat Rename a playlist 1 In the media application click Music 2 Click Playlists 3 Highlight a playlist 4 Press the Menu key 5 Click Rename 6 Type a name for the playlist 7 Cl...

Page 92: ...Memory Limit field To change the minimum amount of device memory available for pictures change the Reserved Pictures Memory field 5 Press the Menu key 6 Click Save Rename a media file You can only rename songs ring tones videos or voice notes that you added 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Explore 4 Navigate to a folder that contains songs ring tones videos or...

Page 93: ...on profile uses the default ring tone Viewing pictures View a picture 1 On the Home screen click the Media icon 2 Click Pictures 3 Click a category 4 Click a picture Related topics Transfer a file between your device and your computer in mass storage mode 83 Transfer a file between your device and your computer using the Roxio Media Manager 83 Use a picture as the Home screen background 1 On the H...

Page 94: ...lication press the Menu key 3 Click Options 4 Change the Slide Show Interval field 5 Press the Menu key 6 Click Save View pictures by name 1 On the Home screen click the Media icon 2 Click Pictures 3 Click a category 4 Press the Menu key 5 Click View List Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original pic...

Page 95: ... card 1 Open a picture attachment or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Sort pictures 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Sort By field 5 Press the Menu key 6 Click Save Hide album art from picture folders If you hide album art from picture folders the album art still displays when you play ...

Page 96: ...that you added 1 On the Home screen click the Media icon 2 Click Pictures 3 Click a category 4 Highlight a picture 5 Press the Menu key 6 Click Move 7 Navigate to the new location 8 Highlight a picture folder 9 Press the Menu key 10 Click Move Into Delete a picture or picture folder You can only delete pictures or picture folders that you added to your BlackBerry device 1 On the Home screen click ...

Page 97: ...e on a media card that can be inserted in your BlackBerry device You can encrypt the files on your media card using an encryption key that your device generates a device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using a device p...

Page 98: ...icon 2 Click Memory 3 Change the Auto Enable Mass Storage Mode When Connected field to Yes or No 4 Press the Menu key 5 Click Save Media shortcuts To pause a song or video press the Mute key To resume playing a video or song press the Mute key again To play the next song in a category press 6 To play the previous song in a category press 4 To play the next song in a playlist press and hold the Vol...

Page 99: ... computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the medi...

Page 100: ... features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For...

Page 101: ...orts this feature For more information contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions If the Search here field appears on the screen type the search terms If the Search here field does not appear on the screen press the Menu key Click Go To Type the search terms 3 Press the Enter key Switch browser views You can view web pa...

Page 102: ...rch for text in a message in an attachment or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you visite...

Page 103: ...use on a picture Press the Menu key Click Image Address Press the Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste Send a web page address 1 On the Home screen click the Browser icon 2 On a web page press the Menu key 3 Click Send Address 4 Click a message type To return to the browser after you send the message press the Escape key Send a link o...

Page 104: ...the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click Fit to Screen To close the picture press the Escape key once in the camera or twice in the media application Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the...

Page 105: ... 5 Press the Menu key 6 Click Edit Bookmark 7 Change the bookmark 8 Click Accept Send a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark 5 Press the Menu key 6 Click Send Bookmark 7 Click a message type To return to the browser after you send the message press the Escape key Delete a bookmark for a web page 1 On the H...

Page 106: ... 4 Click Delete Folder Web feeds About web feeds Web feeds provide you with information about updates to web site content You can open a web feed to view a list of titles and descriptions for updated web site content For example if you open a sports web feed for a news web site you can scan a list of sports stories that the web site has published since the last time that you checked the web feed I...

Page 107: ...he Menu key Click Hide Description Listen to web feed content If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service you can listen to web feed content that does not exceed 5 MB If your device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed content that exceeds 128 KB For mor...

Page 108: ...Delete Bookmark Browser options Change the default browser view 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Options 4 Click General Properties 5 Change the Default View field 6 Press the Menu key 7 Click Save Options Change the home page or start page Depending on your wireless service provider you might not be able to change the home page 1 On the Home screen click th...

Page 109: ...llowing actions To stop displaying pictures click Browser Configuration Change the Show Images field To change the quality of pictures click General Properties Change the Image Quality field To change the number of times that animated graphics repeat click General Properties Change the Repeat Animations field 5 Press the Menu key 6 Click Save Options Change display options for web pages 1 On the H...

Page 110: ...press the Menu key 2 Click Set Encoding 3 Clear the Auto mode check box 4 Set the Default charset field 5 Click OK Receive a prompt before closing the browser or running a script 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Options 4 Click General Properties 5 Select any of the following check boxes Prompt Before Closing Browser On Escape Prompt Before Closing Modified ...

Page 111: ... For more information about the Internet Browser configuration contact your wireless service provider You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail Set the default browser configuration 1 On the Home screen click the Options icon 2 Click Advanced Op...

Page 112: ... Protocol Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128...

Page 113: ... data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Add a trusted content server Add content servers to your trusted content server list to accelerate the authent...

Page 114: ...er push messages include messages that appear in your browser cache Turn off browser push 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Browser Push 4 Perform one of the following actions To reject all browser push messages clear the Enable Push Enable MDS Push and Enable WAP Push check boxes To reject browser push messages through a BlackBerry Enterprise Server or B...

Page 115: ...ld the Escape key On a web page To switch between Column view and Page view press the at sign key To zoom in to a web page press the comma key To zoom out from a web page press the period key To turn on support for JavaScript press the Symbol key To move to a specific web page press 5 To add a bookmark press the question mark key To follow a link highlight or pause on the link Press the Enter key ...

Page 116: ...t of the song or video file I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers you cannot stream songs or videos with the browser configuration that you are using If you switch to the WAP Browser extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browse...

Page 117: ... 4 Change the Time Zone field 5 Perform one of the following actions To get the date and time from the wireless network that your device is connected to change the Date Time Source field to Network To get the date and time from the BlackBerry network change the Date Time Source field to BlackBerry 6 Press the Menu key 7 Click Update Time 8 Press the Menu key 9 Click Save To set the time yourself c...

Page 118: ...set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 In the clock press the Menu key 2 Click Enter Bedside Mode To turn off bedside clock mode press the Escape key Related topics Set options for bedside clock mode 116 Set options for bedside clock mode 1 In the clock press the Menu key 2 Click Options 3 In the Bedside Mode sect...

Page 119: ...opics Turn off your device 210 Silence the alarm If snooze is not turned on press any key If snooze is turned on click Snooze Change alarm notification options 1 In the clock press the Menu key 2 Click Options 3 In the Alarm section change the Alert Type Alarm Tune Volume Snooze Time and Number of Vibrations fields 4 Press the Menu key 5 Click Save Use the stopwatch 1 In the clock press the Menu k...

Page 120: ...clock press the Menu key 2 Click Options 3 In the Countdown Timer section change the Timer Tune Volume or Vibrate fields 4 Press the Menu key 5 Click Save Date time and alarm troubleshooting The time on my device is incorrect 1 In the clock options click Set Time 2 Try performing the following actions If you have traveled to a different time zone set the Time Zone field to display the correct time...

Page 121: ...contact highlight the User1 User2 User3 or User4 field 2 Press the Menu key 3 Click Change Field Name 4 Type a name for the custom contact list field 5 Press the Enter key You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom contact list fields see the BlackBerry Desktop Software Online ...

Page 122: ...3 Click Delete Search for contacts in your organization s address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the contact list press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Press the Enter key Manage contac...

Page 123: ...at you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact 1 In the contact list highlight a contact 2 Press the Menu key 3 Click Edit 4 Press the Menu key 5 Click Add Custom Ring Tone 6 Change the Custom Ring Tone field 7 Press the Menu ...

Page 124: ... Press the Menu key 8 Click Save Mailing lists About mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Create a mailing list 1 In the contact list press the Menu key 2 Click New Group 3 Type a name for the mailing list 4 Press the Menu key 5 Click A...

Page 125: ...iple contact lists About multiple contact lists If your BlackBerry device is associated with multiple email accounts you might have contacts from each email account on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your device For more information contact ...

Page 126: ...eld 4 Press the Menu key 5 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to ...

Page 127: ...he file name for the picture is ContactPicture jpg Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views Day Week and Month views display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have betwee...

Page 128: ...rry device the appointment appears in your default calendar Schedule a meeting To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 On the Home screen click the Calendar icon 2 Press the...

Page 129: ... suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking spelling press the Menu key Click Cancel Spell Check Open an appointment meeting or alarm 1 On the Ho...

Page 130: ...your device 210 Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Respond to a meeting invitation 1 In a meeting invitation press the Menu key 2 Click one of the following menu items...

Page 131: ...able Time To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the Menu key Click Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer 1 In a meeting in the Accepted or Declined field highlight a contact 2 Press the Menu key 3 Click one of the following menu items Invit...

Page 132: ...ing organizer or be creating the meeting on behalf of the meeting organizer For information about creating meetings on behalf of another person see the documentation for the email application on your computer You can create a conference call meeting from your computer that your BlackBerry device recognizes When the conference call meeting starts participants who have a BlackBerry device can enter ...

Page 133: ...efault calendar view 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Initial View field 6 Press the Menu key 7 Click Save Change the default reminder time for calendar entries 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Default Reminder field 6 Press the...

Page 134: ...k the Options icon 2 Click Advanced Options 3 Click Default Services 4 Change the Messaging CMIME field or the Calendar CICAL field 5 Press the Menu key 6 Click Save View tasks in a calendar 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Show Tasks field to Yes 6 Press the Menu key 7 Click Save Change the first day of the week...

Page 135: ...tions 4 Click General Options 5 Change the Keep Appointments field 6 Press the Menu key 7 Click Save Your BlackBerry device deletes calendar entries that are older than the number of days that you set To restore calendar entries change the Keep Appointmentsfield to a longer period of time Calendar entries that you received on your device within the set period of time appear in a calendar Turn off ...

Page 136: ...ur personal calendar on your device If you have multiple calendars on your device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider Switch calendars 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Select Calendar 4 Click a calendar Use color to differentiate calendars 1 On the Home screen cli...

Page 137: ...eshooting I cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days I cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in...

Page 138: ...onference call bridge number and access code provided in the meeting notes Tasks Task basics Create a task 1 On the Home screen or in a folder click the Tasks icon 2 Click Add Task 3 Type the task information 4 Set a due date for the task 5 If the task recurs set the Recurrence field 6 Press the Menu key 7 Click Save Recurrence fields Every Set the frequency of the daily weekly or monthly recurrin...

Page 139: ...3 Press the Menu key 4 Click Forward As 5 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the E...

Page 140: ... View tasks in a calendar 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Show Tasks field to Yes 6 Press the Menu key 7 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Ho...

Page 141: ... information 4 Press the Menu key 5 Click Save Change a memo 1 On the Home screen or in a folder click the MemoPad icon 2 Highlight a memo 3 Press the Menu key 4 Click Edit 5 Change the memo information 6 Press the Menu key 7 Click Save Send a task or memo 1 On the Home screen or in a folder click the Tasks icon or the MemoPad icon 2 Highlight a task or memo 3 Press the Menu key 4 Click Forward As...

Page 142: ...Delete Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to No 6 Press th...

Page 143: ...lications Create a category for contacts tasks or memos 1 In the contact list task list or memo list press the Menu key 2 Click Filter 3 Press the Menu key 4 Click New 5 Type a name for the category 6 Press the Enter key Categorize a contact task or memo 1 When creating or changing a contact task or memo press the Menu key 2 Click Categories 3 Select the check box beside a category 4 Press the Men...

Page 144: ...lator press the corresponding key on the BlackBerry device keyboard To use the alternate function on a key in the calculator press the Alt key and the corresponding key on the device keyboard Convert a measurement 1 On the Home screen or in a folder click the Calculator icon 2 Type a number 3 Press the Menu key 4 Perform one of the following actions To convert the number from imperial to metric cl...

Page 145: ...scalating the notification volume gradually increases Change your ring tone 1 In the notification profile list click Advanced 2 Highlight a notification profile 3 Press the Menu key 4 Click Show Ring Tones 5 Click a media folder that contains songs ring tones or voice notes 6 Highlight a song ring tone or voice note 7 Press the Menu key 8 Click Set As Ring Tone Switch notification profiles In the ...

Page 146: ...fication profile 3 Press the Menu key 4 Click Delete Prevent notification during calls 1 In the profile list click Advanced 2 Highlight a notification profile 3 Press the Menu key 4 Click Edit 5 Highlight an item 6 Press the Menu key 7 Click Edit 8 Change the Notify Me During Calls field to No 9 Press the Menu key 10 Click Save 11 To change the Notify Me During Calls field for another item repeat ...

Page 147: ...f your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your device is connected to a Bluetooth enabled device Red A new message has arrived and your selected notification profile is set to notify you using the LED If you are using your device with a smart card your device is accessing data on the smart card Amber The battery ...

Page 148: ...c contact regardless of your active notification profile Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list If you create multiple notification profile exceptions that include the same contact place the notification profile exception that you want your device to apply first in the list Your device has one prel...

Page 149: ... Menu key 4 Click Edit 5 Change the notification profile exception information 6 Press the Menu key 7 Click Save Change the list of contacts for a notification profile exception 1 In the profile list click Advanced 2 Highlight a notification profile exception 3 Press the Menu key 4 Click Edit 5 In the From field press the Menu key 6 Click one of the following menu items Add Name Change Name Delete...

Page 150: ...ion profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile The device vibrates until the caller or the wireless network ends the connection I am not receiving notification for incoming calls or messages Try performing the followi...

Page 151: ...all Cut copy and paste text 1 With text highlighted press the Menu key 2 Click Cut or Copy 3 Place the cursor where you want to insert the cut or copied text 4 Press the Menu key 5 Click Paste Clear a field 1 When typing text press the Menu key 2 Click Clear Field Highlight a line of text 1 Place the cursor where you want to start highlighting the line of text 2 Press the Menu key 3 Click Select 4...

Page 152: ... style key layout with a familiar computer style letter layout that is designed to provide a quick and comfortable typing and dialing experience SureType technology is designed to predict words as you type them When you use SureType technology you press the letter key for each letter in a word once until the word appears in a list that appears on the screen When you use multi tap you press a lette...

Page 153: ...put Language field to Language Multitap To use the SureType input method set the Input Language field to Language 4 Press the Menu key 5 Click Save Switch typing input methods when typing 1 When typing press the Menu key 2 Click Enable Multitap or Enable SureType 3 Click one of the following menu items Enable Multitap Enable SureType Enable Full Keyboard About typing input languages You can set a ...

Page 154: ...ssages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the...

Page 155: ...he Home screen click the Options icon 2 Click Spell Check 3 Select the Spell Check Email Before Sending option 4 Press the Menu key 5 Click Save Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling 1 On the Home screen click the Options icon 2 Click Spell Check 3 Change one or more options 4 Press the Menu key 5 ...

Page 156: ...Highlight a word 4 Press the Menu key 5 Click Delete Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureType technology uses the same dictionary if you are using the SureType input method words that you add to your custom dictionary are displayed in the list that appears whe...

Page 157: ... key 5 Click Delete 6 Press the Menu key 7 Click Save Stop adding items to the custom dictionary automatically 1 On the Home screen click the Options icon 2 Click Language 3 Click Input Options 4 Clear the Auto Word Learning check box 5 Change the Learn Words From Email Messages field to Off 6 Press the Menu key 7 Click Save Stop displaying contacts in the list that appears when you type By defaul...

Page 158: ... the Home screen click the Options icon 2 Click AutoText 3 Press the Menu key 4 Click New 5 In the Replace field type the text to replace 6 In the With field perform one of the following actions Type replacement text To insert a macro for example the current date or time press the Menu key Click Insert Macro 7 Perform one of the following actions To capitalize the entry exactly as you typed it set...

Page 159: ...and roll the trackball to the left until ü is highlighted Click the trackball To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field hold the Alt key and press the number key To type a letter in a number field hold the Alt key and use the multi tap input method To turn on NUM lock hold the Shift key and press the Alt key To turn ...

Page 160: ... cannot type a password Verify that you are using the multi tap input method Related topics Type text using multi tap 151 SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize Press the letter key for the first letter in the word once Highlight a letter in the list Press the letter key for the next ...

Page 161: ...About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English When you set the typing input language you also set wh...

Page 162: ...ield to Language 4 Press the Menu key 5 Click Save Change the input options for SureType technology 1 On the Home screen click the Options icon 2 Click Language 3 Click Input Options 4 Change the input options 5 Press the Menu key 6 Click Save Change the voice dialing language To perform this task you must have more than one language on your BlackBerry device For more information contact your wire...

Page 163: ...ck a language Change the shortcut for switching typing input languages To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 On the Home screen click the Options icon 2 Click Language 3 Change the Input Language Selection Shortcut field 4 Change the Enable Quick Selection field 5 Press the ...

Page 164: ...2 Click Language 3 Change the Name Display field 4 Press the Menu key 5 Click Save Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator User Guide Languag...

Page 165: ...nu key 5 Click Save Set how long backlighting remains on 1 On the Home screen click the Options icon 2 Click Screen Keyboard 3 Set the Backlight Timeout field 4 Press the Menu key 5 Click Save Stop backlighting from dimming automatically 1 On the Home screen or in the Settings folder click the Options icon 2 Click Screen Keyboard 3 Change the Automatically Dim Backlight field to Off 4 Press the Me...

Page 166: ...appears on your device screen 1 On the Home screen click the Options icon 2 Click Owner 3 Type your contact information 4 Press the Menu key 5 Click Save Change the display font Changes to the display font do not apply to the external display 1 On the Home screen click the Options icon 2 Click Screen Keyboard 3 Change the font fields 4 Press the Menu key 5 Click Save About organizing applications ...

Page 167: ...actions To move the application icon to a different location on the Home screen click Move Roll the trackball to the new location Click the trackball To move the application icon into an application folder click Move to folder Click an application folder To move the application icon out of an application folder click Move to folder Click Home or an application folder Hide an application icon Depen...

Page 168: ...otification details such as the contact and subject line for a message change the Display Notification Details field to Never To prevent reviews of past notifications change the Manual Review Mode field to Off To exclude preview text in message notifications change the Display Message Preview field to No To change the duration that notifications appear on the screen change the Notification Duratio...

Page 169: ...icon 2 Click Screen Keyboard 3 Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields 4 Press the Menu key 5 Click Save Set the trackball sensitivity You can set how the trackball responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 On the Home screen click the Options icon 2 Click Screen Keyboard 3 Set the Horizonta...

Page 170: ...nload a theme Depending on your wireless service provider this feature might not be supported 1 On the Home screen click the Options icon 2 Click Theme 3 Press the Menu key 4 Click Download Themes Accessibility options Change the contrast You can change the color contrast to grayscale or reverse contrast 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Accessibility 4 C...

Page 171: ...as the Home screen background 91 No application opens when I press a Convenience key Try performing the following actions Open the flip Verify that you have not deleted the application that you assigned to the key Assign a different application to the key The notification details do not appear on the external display If your BlackBerry device is locked or content protection is turned on you receiv...

Page 172: ...s the Menu key Click Save To search for messages using the criteria from your last search click Last Press the Menu key Click Search Note If you search for messages your device does not search attachments To stop a search press the Escape key Search criteria Search Type Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in a...

Page 173: ...highlight a message 2 Press the Menu key 3 Perform one of the following actions To view more available search results click Get More Results To add a message to a message list click Add To add all the messages to a message list click Add All To delete a message from the search results click Delete To delete the search results click Delete Search To start a new search click Search CAUTION If you de...

Page 174: ...saved searches 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall Change a saved search 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall 6 Highlight a search 7 Press the Menu key 8 Click Edit Search 9 Edit the search criteria 10 Press the Menu key 11 Click Save Dele...

Page 175: ... address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the contact list press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Press the Enter key Manage contact lookup results 1 In the contact lookup results highligh...

Page 176: ...st of contacts type the contact name or initials separated by a space To search for text in an attachment press Q To search for text in a presentation you must view the presentation in text view or in text and slide view Press Q User Guide Search 174 ...

Page 177: ...the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon 2 Press the Menu k...

Page 178: ...o list press the Menu key 2 Click Options 3 To synchronize calendar entries click a calendar 4 Change the Wireless Synchronization field to Yes 5 Press the Menu key 6 Click Save To stop synchronizing organizer data over the wireless network change the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or org...

Page 179: ... have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data includingmessages organizerdata fonts savedsearches andbrowserbookmarksusingthebackupandrestoretooloftheBlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated with an email account that uses aBlackBerr...

Page 180: ...kberry Empty the deleted items folder on your computer from your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Reconciliation 5 If necessary c...

Page 181: ...less data synchronization is turned on in the contact list calendar task list and memo list If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data For more information see the BlackBerry Desktop Software Online Help Related topics Synchronize organizer data over the wireless network 176 Custom contact list fie...

Page 182: ...at came with your BlackBerry device Turn on Bluetooth technology 1 On the Home screen click the Options icon 2 Click Bluetooth 3 Press the key 4 Click Enable Bluetooth To turn off Bluetooth technology press the key Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have a passkey that you must type before you can pair with them 1 In the Bluetooth setup appl...

Page 183: ...on 2 Click Bluetooth 3 Highlight a Bluetooth enabled car kit 4 Press the Menu key 5 Click Connect 6 Press the Menu key 7 Click Transfer Contacts Receive a media file using Bluetooth technology To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device 1 On the Home screen click the Media icon 2 Click a media type 3 Press th...

Page 184: ...led device 7 Press the Menu key 8 Click Save Delete a paired Bluetooth enabled device To perform this task your BlackBerry device must not be connected to the Bluetooth device 1 On the Home screen click the Options icon 2 Click Bluetooth 3 Highlight a Bluetooth enabled device 4 Press the Menu key 5 Click Delete Device Bluetooth technology options Prevent your device from sharing contacts with Blue...

Page 185: ... Discoverable field to Yes 6 Press the Menu key 7 Click Save Change the pairing name for your BlackBerry device 1 On the Home screen click the Options icon 2 Click Bluetooth 3 Press the Menu key 4 Click Options 5 In the Device Name field type a name for your BlackBerry device 6 Press the Menu key 7 Click Save Turn off Bluetooth connection notification 1 On the Home screen click the Options icon 2 ...

Page 186: ...es 184 Bluetooth profiles Depending on your BlackBerry device and wireless network some profiles might not be supported Headset HSP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile Handsfree HFP This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile Serial P...

Page 187: ...ying the next or previous media file on your BlackBerry device SIM Access This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit When you use this feature data services email PIN and MMS messages and browser service are not available on your device and phone services are accessible only t...

Page 188: ...abled device Allow the Bluetooth enabled device to discover your BlackBerry device In the Bluetooth setup application click Listen Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device On the Home screen click the Options icon Click Bluetooth Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Change the Encryption...

Page 189: ...d you make an emergency call or your device is in Emergency Callback Mode an emergency operator might be able to use GPS technology to estimate your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology Prevent others from tracking your location If your email...

Page 190: ...ith a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short period of time for your device to get your GPS location User Guide GPS technology 188 ...

Page 191: ...act click From Contacts To specify a recently viewed location click the location 5 Select or clear the check box beside one or more route options 6 Repeat step 3 to specify an ending location To get directions from the ending location to the starting location press the Menu key Click Reverse Directions View directions as a route on a map When viewing text directions click View On Map To view text ...

Page 192: ...tion 4 Press the Enter key View points of interest on a map 1 On the Home screen click the Maps icon 2 When viewing a list of points of interest click View On Map To view a list of points of interest again press the Menu key Click View Businesses Track your movement To perform this task you must set a GPS receiver to use when you track your movement 1 On a map press the Menu key 2 Click Start GPS ...

Page 193: ...ation Zoom in to a direction on a route 1 On a map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out from a map 1 On a map press the Menu key 2 Click Zoom 3 Perform one of the following actions To zoom in roll the trackball up To zoom out roll the trackball down 4 Click the trackball Pan a map On a map roll the trackball Maps bookmarks Add a bookmark for...

Page 194: ...Menu key 7 Click Edit 8 Change the bookmark 9 Press the Menu key 10 Click Save Delete a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the Menu key 3 Click Find Location 4 Click Favorites 5 Highlight a bookmark 6 Press the Menu key 7 Click Delete Add a bookmark folder for locations or routes 1 On the Home screen click the Maps icon 2 On a map press the M...

Page 195: ...he GPS Source field 4 Press the Menu key 5 Click Save Clear the map cache 1 On a map press the Menu key 2 Click Options 3 Press the Menu key 4 Click Clear Cache 5 Click Delete View status information at the top of a map You can view the battery power level wireless coverage level indicators the time and satellite and Bluetooth connection information at the top of maps 1 On a map press the Menu key...

Page 196: ... when you track your movement unless the battery power level drops below a specified percentage 1 On a map press the Menu key 2 Click Options 3 Change the Backlight Timeout When field 4 Press the Menu key 5 Click Save Related topics Set how long backlighting remains on 163 Geotag pictures that you take To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry de...

Page 197: ...To move to the next direction on a route press 6 To move to the previous direction on a route press 4 To view status information at the top of a map press Q To hide status information at the top of a map press Q again Toviewtrackinginformationatthebottomofamapwhileyouaretrackingyourmovement presstheSpacekey Tohidetrackinginformation at the bottom of a map press the Space key again Maps troubleshoo...

Page 198: ...n passwords a question and password screen appears each time that you invite a contact Contacts who answer your question with the correct invitation password are added to your contact list 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Ask Password Question When Adding Contacts field to Yes 4 Press the Menu key 5 Click Save To turn off invitati...

Page 199: ...ct 2 Press the Menu key 3 Click Contact Info Rename a contact When you rename a contact their custom display name stops appearing on the Contact list screen 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Rename Contact 4 Type a name 5 Click OK To view the contact s custom display name again click Set Original Name Delete a contact 1 In BlackBe...

Page 200: ...at group There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight a group 2 Press the Menu key 3 Click Delete Group Conversations Start a conversation 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Start Conversation 4 Type a m...

Page 201: ... contact list on your BlackBerry device 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Forward Contact 3 Perform one of the following options If the contact that you want to forward is in your main contact list click BlackBerry Contacts Click a contact If the contact that you want to forward is in your BlackBerry Messenger contact list click Messenger Contacts Select on...

Page 202: ...senger contacts 4 Click OK View conference participants 1 In BlackBerry Messenger during a conference press the Menu key 2 Click View Participants Copy a conversation When you copy a conversation you can paste it into other BlackBerry device applications 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Copy History Clear a conversation 1 In BlackBerry Messenger during a c...

Page 203: ...tified 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click My Status 3 Click a status 4 If necessary type a message that contacts can see when they view your contact information 5 Click OK Change your display name 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Edit My Info 3 Type a display name 4 Click OK Show when you are on the phone 1...

Page 204: ...ying presence status field to Yes To stop showing when you are listening to an audio file change the Allow Now Playing presence status field to No Receive notification when a contact becomes available 1 In BlackBerry Messenger on the Contact list screen highlight an unavailable contact 2 Press the Menu key 3 Click Set Alert User Guide BlackBerry Messenger 202 ...

Page 205: ...ess the Menu key 3 Click Download 4 Click OK Related topics Legal notice 255 View properties for an application 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Applications 4 Click an application Related topics Legal notice 255 Delete a third party application If your device is associated with an email account that uses a BlackBerry Enterprise Server you might not be a...

Page 206: ...ackBerry Desktop Software Online Help When a BlackBerry Device Software update is available for you to download over the wireless network a Wireless Upgrade icon appears on the Home screen of your BlackBerry device The available update might be a complete software update or a partial software update only If the available update is a complete software update your BlackBerry device data is backed up...

Page 207: ... of the BlackBerry Device Software You can only return to the previous version of the BlackBerry Device Software within 30 days of updating the software 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Wireless Upgrade 4 Click Previous upgrade succeeded 5 Click Downgrade Delete the previous version of the BlackBerry Device Software If you update your BlackBerry Device S...

Page 208: ...ur device has enough memory to add the application My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBerry device memory to a media card User Guide Applications 206 ...

Page 209: ... wireless connection clear the check box beside the connection type To turn off all wireless connections click Turn All Connections Off To turn on a wireless connection again select the check box beside the connection type or click Restore Connections Network connection indicators Mobile network Green Your BlackBerry device is connected to the wireless network White Your connection to the wireless...

Page 210: ...on 2 Click Mobile Network 3 Perform one of the following actions To turn off data service change the Data Services field to Off To turn off data service when roaming change the Data Services field to Off When Roaming 4 Press the Menu key 5 Click Save About roaming In most cases your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless se...

Page 211: ...hat your SIM card is inserted in your device correctly Verify that you have turned on the connection to the wireless network Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again If you have set a specific speed for wi...

Page 212: ...r Off If you want the device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 On the Home screen click the Options icon 2 Click Auto On Off 3 Set the Weekday field to Enabled 4 Specify the times when the BlackBerry device should turn on and off on weekdays 5 Set the Weekend field to Enabled 6 Specify th...

Page 213: ...Related topics Delete the original text from a reply message 38 Blind carbon copy a contact 32 Set the brightness of the backlighting 163 Turn off a wireless connection 207 Format a media card If you format a media card all the files on the media card are deleted 1 On the Home screen click the Options icon 2 Click Memory 3 Press the Menu key 4 Click Format View the amount of available memory 1 On ...

Page 214: ...ice when your device is connected to your computer Receive only the first section of long email messages Store media files on a media card Reduce the maximum amount of device memory available for all media files Reduce the minimum amount of device memory available for pictures If you changed the picture quality for pictures that you take change the picture quality setting to Normal Reduce the pict...

Page 215: ...click the Options icon 2 Click Password 3 Set the Password field to Enabled 4 Click Set Password 5 Type a password 6 Press the Menu key 7 Click Save To turn off the BlackBerry device password set the Password field to Disabled Change the device password 1 On the Home screen click the Options icon 2 Click Password 3 Click Change Password Lock the device To perform this task you must have set a Blac...

Page 216: ...lick the Options icon 2 Click Password 3 Set the Number of Password Attempts field 4 Press the Menu key 5 Click Save Password keeper About the password keeper Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also u...

Page 217: ...4 Set the random password fields 5 Press the Menu key 6 Click Save View a password in the password keeper In the password keeper click a password Change a password in the password keeper 1 On the Home screen or in the Applications folder click 2 Highlight a password 3 Press the Menu key 4 Click Open 5 Change the password information 6 Press the Menu key 7 Click Save Hide passwords in the password ...

Page 218: ...e Password Keeper icon 2 Highlight a password 3 Press the Menu key 4 Click Delete Change the password keeper password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Change Password Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the Menu key 4 Click Copy ...

Page 219: ...n your device If you encrypt the files using a device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Encrypt the files on a media card 1 On the Home screen click the Options icon 2 Click Memory 3 Perform one of the following actions To encrypt files using an encryption key that your device gene...

Page 220: ... your device data To perform this task you must have set a BlackBerry device password 1 On the Home screen click the Options icon 2 Click Security Options 3 Click General Settings 4 Change the Content Protection field to Enabled 5 Press the Menu key 6 Click Save Set content protection strength You can set the strength of the encryption that your BlackBerry device uses to protect data that you rece...

Page 221: ...all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compression and content protection are turned on your device compresses device data before encrypting it Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device Examples of sensit...

Page 222: ...time change the Clean When Idle field to No To change how long your device waits after you stop using it before it deletes sensitive data change the Idle Timeout field 5 Press the Menu key 6 Click Save Delete sensitive application data from the temporary device memory 1 On the Home screen click the Options icon 2 Click Security Options 3 Click Memory Cleaning 4 In the Registered Cleaners section c...

Page 223: ...s the revocation status of the certificate at a specified date and time Trust Status This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certifi...

Page 224: ...SHA 1 digital thumbprint of the certificate MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate in the certificate list 1 On the Home screen click the Options icon 2 Click Security Options 3 Click Certificates 4 Press the Menu key 5 Click one of the following menu items Show My Certs Show Others Certs Show CA Certs Show Root Certs To view a...

Page 225: ... a corresponding private key that is stored on your BlackBerry device or a smart card The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in the certificate chain is un...

Page 226: ...ion status on the certificate authority or CRL servers 1 On the Home screen click the Options icon 2 Click Security Options 3 Click Certificates 4 Highlight a certificate 5 Press the Menu key 6 Click Revoke 7 Click Yes 8 Change the Reason field 9 Click OK To cancel a certificate hold highlight the certificate Press the Menu key Click Cancel Hold Certificate revocation reasons Unknown The revocatio...

Page 227: ...o a certificate 1 On the Home screen click the Options icon 2 Click Security Options 3 Click Certificates 4 Highlight a certificate 5 Press the Menu key 6 Click Associate Addresses 7 Press the Menu key 8 Click Add Address 9 Perform one of the following actions Click a contact Click Use Once Type an email address Press the Enter key 10 Press the Menu key 11 Click Save Turn off the display name prom...

Page 228: ...ertificate to the key store without downloading the revocation status change the Fetch Status field to No 9 Press the Menu key 10 Click Save Certificate shortcuts To view the certificate issuer press the Space key To view the properties of a certificate press the Enter key To view the security level of a certificate press the Alt key and L To view the serial number of a certificate press the Alt k...

Page 229: ...rch 9 Click a PGP key 10 Click Add PGP Key to Key Store Download a personal PGP key from the PGP Universal Server 1 On the Home screen click the Options icon 2 Click Security Options 3 Click PGP 4 Press the Menu key 5 Click Download Keys Download an updated PGP key from an LDAP certificate server 1 On the Home screen click the Options icon 2 Click Security Options 3 Click PGP keys 4 Highlight a PG...

Page 230: ... the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA and Diffie Hellman key...

Page 231: ...ns 3 Click PGP 4 Press the Menu key 5 Click Clear Universal Cache The next time that you send a PGP protected message your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server PGP key status PGP key status indicators The PGP key has a corresponding private key that is stored on your BlackBerry device The PGP key is trusted and valid and ...

Page 232: ...t Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the PGP Universal Server 1 On the Home screen click the Options icon 2 Click Security Options 3 Click PGP Keys 4 Highlight a PGP key 5 Press the Menu key 6 Click Revoke 7 Click Yes 8 Change the Reason field 9 Click OK PGP key revocat...

Page 233: ...f the display name prompt that appears when you add a PGP key to the key store 1 On the Home screen click the Options icon 2 Click Security Options 3 Click PGP keys 4 Press the Menu key 5 Click Fetch PGP Keys 6 Press the Menu key 7 Click Options 8 Change the Prompt for Label field to No 9 Press the Menu key 10 Click Save When you add a PGP key your BlackBerry device uses the name that the PGP Univ...

Page 234: ...d the comma key To view the serial number of a PGP key press the Alt key and the 8 key PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server Try performing the following actions Verify that your organization permits you to download PGP keys from an LDAP certificate server For more information contact your administrator If you changed the connection type that your Blac...

Page 235: ... address of the certificate server Base Query Type the base query information for the certificate server using X 509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the certificate server Connection Type Specify whether your BlackBerry device uses an SSL con...

Page 236: ...ms To access these items in the key store you must type a key store password personal certificates certificate and private key pairs certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager certificates that you download from an LDAP certificate server certificates that you add from a message personal PGP keys public and private key pairs PGP publ...

Page 237: ...ld 5 Press the Menu key 6 Click Save To access private keys after your BlackBerry device deletes the key store password you must type your key store password Add contacts to your contact list automatically when you add items to the key store 1 On the Home screen click the Options icon 2 Click Security Options 3 Click Key Stores 4 Change the Key Store Address Injector field to Enabled 5 Press the M...

Page 238: ... Restore field to Yes Change the refresh rate for certificate revocation lists 1 On the Home screen click the Options icon 2 Click Security Options 3 Click Key Stores 4 Change the Certificate Status Expires After field 5 Press the Menu key 6 Click Save Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the ...

Page 239: ...entication which requires an item that you have for example a smart card and an item that you know for example a pass phrase is designed to provide additional security for your BlackBerry device You can use a smart card for two factor authentication when you log in to your device or you can use a software token for two factor authentication when you use your device with RSA software as a hardware ...

Page 240: ...ield When you type the password again your device applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry two factor authentication must be turned on and the...

Page 241: ...ates your smart card whenever you use your smart card to unlock your BlackBerry device 1 On the Home screen click the Options icon 2 Click Security Options 3 Click General Settings 4 Set the Authentication Certificate field 5 Press the Menu key 6 Click Save To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None Check the status of your authenti...

Page 242: ...LED Session Indicator field to Enabled Software tokens About software tokens YoumightneedasoftwaretokentologintoaVPN AsoftwaretokenincludesatokencodethatyourBlackBerry deviceregeneratesperiodically and a PIN For more information about software tokens contact your administrator Change the PIN for a software token on your device 1 On the Home screen click the Options icon 2 Click Security Options 3 ...

Page 243: ...ept or deny the connection request If you turn off the prompt you can reset the firewall options to receive the connection prompt again Reset connection permissions for third party applications 1 On the Home screen click the Options icon 2 Click Security Options 3 Click Firewall 4 Press the Menu key 5 Click Reset Settings About direct Internet connections for third party applications Some third pa...

Page 244: ...vice For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Applications 4 Highlight a third party application 5 Press the Menu key 6 Perform one of the following actions To set permissions for the high...

Page 245: ...r change device options such as display options Media Specify whether third party applications can access media files on your device Application Management Specify whether third party applications can add or delete application modules or access module information such as an application name or version Themes Specify whether your device can use third party applications as a source for customized th...

Page 246: ...the connection type that your BlackBerry device uses to connect to the LDAP certificate server try switching to the default connection type I cannot unlock my device using my smart card Try performing the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart card is inserted in the smart card reader correctly Verify that you typed the smart...

Page 247: ...o receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Service Book 4 Highlight the new service book 5 Press the Menu key 6 Click Accept Delete a service book 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Service Book 4 Highli...

Page 248: ... click the Options icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Press the Menu key 6 Click Run View a diagnostic report 1 On the Home screen click the Options icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Highlight a report 6 Press the Menu key 7 Click View Report Submit a diagnostic report 1 On the Home screen click the Options icon 2 C...

Page 249: ...ns 7 Type the contact information 8 Press the Menu key 9 Click Save I cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps Verify that your BlackBerry device is connected to the wireless network If you cannot submit a diagnostic report to an email address try submitti...

Page 250: ...s the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap ...

Page 251: ...Space key To shoot the laser or gun press the Space key Adjust the volume To increase the volume press the Volume Up key To decrease the volume press the Volume Down key Set the paddle speed 1 On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 3 Click Options 4 Perform any of the following actions To set the paddle speed set the Paddle movement speed field To accele...

Page 252: ... On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 3 Click Send High Score Check the high scores on the BrickBreaker web site 1 On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 3 Click High Scores User Guide BrickBreaker 250 ...

Page 253: ... Mobile Data System CC carbon copy certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocati...

Page 254: ...to transfer files between a media card and their computer when they connect their BlackBerry device to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code OCSP Online Certificate Status Protocol OCSP server A BlackBerry device uses an OCSP server to check the revocation status of a certificate on demand personal certificate A personal certificate is a ce...

Page 255: ...ncrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority SAN subject alternative name SHA Secure Hash Algorithm S MIME Secure Multipurpose Internet Mail Extensi...

Page 256: ...virtual private network WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security User Guide Glossary 254 ...

Page 257: ...his documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party so...

Page 258: ...NTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscriptio...

Page 259: ... 338 5 600 754 5 414 796 5 657 420 5 416 797 5 659 569 5 710 784 5 778 338 BlackBerry Pearl 8230 smartphone model number RCE21CW Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada User Guide Legal notice 257 ...

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