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123

37: Synchronization — frequently asked questions

Can I empty the deleted messages 
folder on my computer remotely?

Yes. In the messages options, click 

Email 

Reconciliation.

 Click the trackwheel. Click 

Purge 

Deleted Items.

 Click 

Yes.

To use this feature, your BlackBerry® device must be 
integrated with an account that uses BlackBerry 
Enterprise Server™ version 3.6 or later for Microsoft® 
Exchange and wireless email reconciliation must be 
turned on. Verify that you are in a wireless coverage 
area and that your BlackBerry® device is connected to 
the wireless network. See the printed documentation 
that accompanied your device for more information 
about wireless coverage levels.

Summary of Contents for 8703e Version 4.1

Page 1: ...BlackBerry Wireless Handheld Version 4 1 User Guide ...

Page 2: ...o this document to you in a timely manner or at all RIM MAKES NO REPRESENTATIONS WARRANTIES CONDITIONS OR COVENANTS EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT MERCHANTABILITY DURABILITY TITLE OR RELATED TO THE PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMAN...

Page 3: ...ftware and or BlackBerry Handheld Software and may require additional development or third party products and or services for access to corporate applications Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 4 901 307 5 490 165 5 056 109 5 504 773 5 101 501 5 506 865 5 109 390 5 511 073 5 228 054 5 535 239 5 267 2...

Page 4: ......

Page 5: ... PIN messages 17 4 SMS messages 19 5 MMS messages 21 6 Search 25 7 Attachments 27 8 Synchronizing data 31 9 Backing up and restoring device data 33 10 Typing 35 11 Phone 39 12 Browser 49 13 Downloading 53 14 Contacts 55 15 Calendar 59 16 Tasks 63 17 Memos 65 ...

Page 6: ...7 27 Security 89 28 Third party program control 95 29 BrickBreaker 99 30 Service books 101 31 Frequently asked questions 103 32 General frequently asked questions 105 33 Email and PIN messages frequently asked questions 107 34 SMS messages frequently asked questions 113 35 MMS messages frequently asked questions 115 36 Attachments frequently asked questions 117 ...

Page 7: ... questions 125 39 Browser frequently asked questions 127 40 Contacts frequently asked questions 131 41 Calendar frequently asked questions 133 42 Bluetooth frequently asked questions 135 43 Security frequently asked questions 137 44 Shortcuts 139 45 Legal notice 141 Index 143 ...

Page 8: ......

Page 9: ...em administrator If you do not have access to a BlackBerry Enterprise Server version 4 0 or later see the printed documentation that accompanied your device for more information about integrating your device with an email account Activate the device over the wireless network 1 Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wireless network 2 In ...

Page 10: ...10 User Guide ...

Page 11: ...sed envelope changes to an open envelope Note If your BlackBerry device is integrated with more than one email account you might be able to open messages from the message list for a specific email account Send email messages 1 In a messages list click the trackwheel 2 Click Compose Email 3 In the To field type an email address or a contact name 4 Click the trackwheel 5 Type a message 6 Click the t...

Page 12: ...the message To resend your message to the same contact in the open message click the trackwheel Click Resend Resend pending messages Messages that appear in a messages list with a clock icon are pending and should be resent automatically To manually resend the message in the open message click the trackwheel Click Resend If your message cannot be sent after a period of time you receive a message i...

Page 13: ... unopened To change the status of a message click a message Click Mark Opened or Mark Unopened To change the status of multiple unread messages to read click a date field Click Mark Prior Opened Save a copy of messages sent from the device In the messages options click Email Settings Set the Save Copy In Sent Folder field to Yes Click the trackwheel Click Save Note Copies of sent messages are stor...

Page 14: ...h Level 1 Notification sends messages with higher priority or Forward header only sends messages with only the To Sent and From fields If the message does not meet any filter criteria and should not be forwarded set the If no filters apply send email to handheld field to No Filters are applied to messages based on the order in which they appear If you create multiple filters that could apply to th...

Page 15: ...kwheel 3 Click Folder Redirection 4 Select the check boxes beside the folders from which messages should be forwarded 5 Click the trackwheel 6 Click Save Notes Make sure that you select the Inbox check box If you do not select the Inbox check box messages are not forwarded from this folder To select all your folders for redirection including your Sent Items folder select the Select All check box M...

Page 16: ...eply to all press L To file a message press I To search for text within a message press S To search for the next occurrence of the text press S again To move down a page press the Space key To move up a page press the Shift key the Space key To view sent messages or call logs for outgoing phone calls in a messages list press the Alt key O To view received messages or call logs for incoming phone c...

Page 17: ...IN messages are not routed through an existing email account When your PIN message is delivered to the recipient in a messages list a D appears with a check mark beside the PIN message Find your PIN In the device options click Status Note If your BlackBerry device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later your PIN appears on the Enterprise Activation...

Page 18: ...18 User Guide Note To remove the original message from a reply click the trackwheel Click Delete Original Text ...

Page 19: ...ending SMS messages to email addresses you can also send SMS messages to contacts who have email addresses Find your SMS number In the phone the My Number field displays your phone number If your BlackBerry device is enabled for SMS this number is also your SMS number Type an SMS number Contact your service provider for more information about SMS number format Your service provider might require t...

Page 20: ... See page 113 Add contacts to SMS messages When composing an SMS message click the trackwheel Click Add Recipient Note You can send an SMS message to up to ten recipients Related topic Type an SMS number See page 19 Manage SMS messages Open a message Click the trackwheel Click one of the following menu items Save Reply Forward Forward As Delete Note To remove previous SMS messages from a reply mes...

Page 21: ... messages that contain jpg gif wbmp png midi mp3 txt vcf vcs amr or smil content You can add one or more images that are not copyright protected to an MMS message but the message cannot exceed 300 KB You can only send non recurring appointments in MMS messages If you attach a meeting the attendees are removed Find your MMS number In the phone the My Number field displays your phone number If your ...

Page 22: ... Click Send As MMS 3 Add a contact 4 Type a message 5 Click the trackwheel 6 Click Send Set delivery and read notification 1 When composing an MMS message click the trackwheel 2 Click Options 3 Set the Confirm Delivery and Confirm Read fields 4 Click the trackwheel 5 Click Save Related topic Can I configure notification for all MMS messages See page 115 Manage MMS message attachments In an open me...

Page 23: ...an MMS message the previous message is not included You cannot edit the content of an MMS message that you forward You can only forward an MMS message if the content is not copyright protected Additional options might also be available if the message contains smil content ...

Page 24: ...24 User Guide ...

Page 25: ... trackwheel 2 Click Search 3 Set the search criteria 4 Click the trackwheel 5 Click Search Notes To save a search after setting the search criteria click the trackwheel Click Save Add a title and a shortcut key for your search Click the trackwheel Click Save If your BlackBerry device is integrated with more than one email account and you want to search for messages in a specific email account set ...

Page 26: ...ubject Note If your BlackBerry device is integrated with more than one email account you might be able to start a search from the message list for a specific email account The device searches only for messages in that list To search all email accounts for messages with a specific subject search from the main messages list Search for PIM items 1 In the search program in the Text field type text to ...

Page 27: ...lip icon appears beside messages with attachments Related topic Can I view file attachments on my device See page 117 Open a file attachment 1 In a message click the trackwheel 2 Click Open Attachment 3 Click the attachment 4 Click Expand 5 Perform one of the following actions To open a table of contents for the file attachment click Table of Contents To open the file attachment click Full Content...

Page 28: ...Alt key and roll the trackwheel To zoom into or out of an image click the trackwheel Click Zoom In or Zoom Out To zoom to the original image size click the trackwheel Click Zoom 1 1 To turn an image 90 degrees in a clockwise direction click the trackwheel Click Rotate To view an image in more detail after zooming in click the trackwheel Click Enhance To view an image at a higher resolution click t...

Page 29: ...ottom of the message with the name of the attached contact Manage vCard address book attachments To view a vCard attachment in an open message click the attachment Click View Attachment To add the contact information to your address book in an address book attachment click the trackwheel Click Add to Address Book To update contact information in an address book attachment click the trackwheel Clic...

Page 30: ...30 User Guide To move between presentation views in a presentation press M ...

Page 31: ...econciliation Related topic Can I reconcile email messages over the wireless network See page 121 Turn on wireless email reconciliation In the messages options click Email Reconciliation Set the Wireless Reconcile field to On Click the trackwheel Click Save Note Set the wireless reconcile option for each email account that is integrated with your BlackBerry device Related topic Can I reconcile ema...

Page 32: ...Desktop Software Related topic Can I synchronize PIM items over the wireless network See page 121 Turn on wireless PIM synchronization In the tasks memo address book or calendar options set the Wireless Synchronization field to Yes Click the trackwheel Click Save If the Wireless Synchronization option does not appear on the BlackBerry device you can set wireless calendar synchronization using the ...

Page 33: ...iliation is not backed up If you are using the BlackBerry Desktop Software with your device you can back up and restore your device data using the Backup and Restore tool See the BlackBerry Desktop Software Online Help for more information about backing up and restoring device data manually If your device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later and...

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Page 35: ...e AutoText To use AutoText type an AutoText entry Press the Space key Related topics About AutoText See page 35 Create AutoText entries See page 35 Turn off AutoText for SMS messages See page 36 Create AutoText entries 1 In the device options click AutoText 2 Click the trackwheel 3 Click New 4 In the Replace field type the text to replace 5 In the With field type the text that should appear 6 In t...

Page 36: ...mbol press the Symbol key Click a symbol To type an accented or special character hold the letter key and roll the trackwheel To insert a currency symbol press the Currency key To turn on CAP lock press the Alt key the Right Shift key To turn on NUM lock press the Right Shift key the Alt key To turn off NUM lock or CAP lock press the Right Shift key To type a number in a number field press a numbe...

Page 37: ...ne options set the Dial From Home Screen field to No Note Depending on your theme a programs list might be available If your theme uses a programs list shortcuts can be used in the programs list even if the Dial From Home Screen field is set to Yes How do I change the currency symbol that appears when I press the Currency key In the device options click Screen Keyboard Set the Currency Key field ...

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Page 39: ...y change alert Reset call timers Phone shortcuts Phone frequently asked questions Find your phone number In the phone the My Number field displays your phone number Make phone calls In the phone type a phone number or select a contact Press the Send key To end the call press the End key Notes If the contact that you want to call is not listed click the trackwheel Click Call From Address Book to se...

Page 40: ...d information about your location to the emergency operator Because of certain limitations in A GPS technology and emergency infrastructure the emergency operator might not be able to estimate your location using only A GPS information Note The options present on your BlackBerry device to turn on and off A GPS support might differ slightly depending on your service provider Related topics About A ...

Page 41: ...Berry satellite position by clicking Refresh GPS try again when your BlackBerry device is exposed to a wide area of open sky Related topics About A GPS support See page 40 About location based services See page 40 Change the privacy setting for location based services See page 40 About Emergency Callback Mode When you end an emergency call the BlackBerry device enters Emergency Callback Mode This ...

Page 42: ... between calls Notes You must subscribe to a call waiting service to alternate between calls You can also press the Enter key to alternate between calls Mute calls To mute a call press the Mute button Press the Mute button again to turn mute off Adjust the phone volume To increase the volume during a call roll the trackwheel up To decrease the volume roll the trackwheel down Turn on and off speake...

Page 43: ...gn a contact or phone number from the phone to a speed dial key select a contact or phone number Hold an unassigned key Click OK Related topic Change speed dial numbers See page 43 Change speed dial numbers In the phone click the trackwheel Click View Speed Dial List Click a contact or phone number Perform one of the following actions To change the contact that is assigned to a speed dial key clic...

Page 44: ...numbers added Contact your service provider for more information Related topics Add call forwarding phone numbers See page 44 Delete call forwarding phone numbers See page 44 Can I use call forwarding See page 126 How do I edit the phone number to which my calls are forwarded See page 126 Add call forwarding phone numbers 1 On the Call Forwarding screen click a type of calls to forward 2 Click New...

Page 45: ...ated topic About smart dialing See page 45 Set corporate extension dialing 1 In the phone options click Smart Dialing 2 In the Number field type the main phone number for a corporation 3 Set how long the BlackBerry device waits before dialing an extension 4 In the Extension Length field set the default length for extensions 5 Click the trackwheel 6 Click Save Related topic About smart dialing See ...

Page 46: ...all volume See page 46 About voice privacy Depending on your service provider your BlackBerry device might support a voice privacy service Depending on the status of the wireless network the voice privacy status might change during a phone call If voice privacy is active a small P icon appears on the Active Call screen and in the device status section of the screen You can set whether you receive ...

Page 47: ...ess the Mute button again To turn on speakerphone during a call press the Speakerphone key To turn off speakerphone press the Speakerphone key again To change the volume during a call roll the trackwheel To move to the top of the call log list in the phone press the Space key To insert a wait when typing a phone number press B To insert a pause when typing a phone number press N ...

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Page 49: ...e is integrated with an account that uses the BlackBerry Enterprise Server the BlackBerry Browser also enables you to view your corporate intranet Contact your system administrator for more information Use the Internet Browser which is available from some service providers to view HTML web pages Contact your service provider for more information about Internet Browser support Go to web pages 1 In ...

Page 50: ... image placeholders if images do not load set the Show Image Placeholders field to Yes Click the trackwheel Click Save To load some images after the web page is loaded click the trackwheel Click More Images To load all the images click the trackwheel Click All Images To view an image on its own page click the image Click Full Image To return to the web page click the trackwheel Click Back Related ...

Page 51: ...ith an account that uses BlackBerry Enterprise Server version 4 1 or later you can view doc pdf ppt txt wpd and xls file types in the browser On a web page click the file link Click Get Link Save web page requests While a web page is loading you can save the web page request in a messages list Saving the request to the messages list enables you to use other programs while you are waiting for the w...

Page 52: ...on To insert a period in the Go To dialog box press the Space key To insert a slash mark in the Go To dialog box press the Shift key the Space key To go to the home page press H To edit a web address in the Go To dialog box hold the Alt key and roll the trackwheel In the Go To field edit the text Click the trackwheel Click OK To open the bookmarks screen press K To add a bookmark press A To refres...

Page 53: ...creen click the program Click Properties To delete a third party program click the program Click Delete Related topic Legal notice See page 141 Download ring tones 1 On a web page click a mid or mp3 file link 2 Click Get Link 3 Click Menu 4 Click Save 5 Type a name for the ring tone 6 Click OK Note Your service provider might have supplied a link to a preferred vendor of ring tones In the profiles...

Page 54: ...ox Related topics About browser push See page 53 About the browser See page 49 Downloading frequently asked questions Why can t I load new programs onto my device Why did a new program appear on my device What software version do I have on my device Can I listen to a ring tone before I download it Why can t I load new programs onto my device Verify that your BlackBerry device is connected to the w...

Page 55: ...mo call log or web page click the contact Click Add to Address Book Type any additional information Click the trackwheel Click Save Manage contacts Click a contact Click one of the following menu items View Edit Delete Related topic Share your address book with a paired Bluetooth enabled device See page 72 Create mailing lists 1 In the address book click the trackwheel 2 Click New Group 3 Type a n...

Page 56: ... Custom Phone Tune 5 Set a phone tune 6 Click the trackwheel 7 Click Save Related topic About custom phone tunes See page 56 Create profile exceptions See page 76 About categories You can create categories in which to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can ...

Page 57: ...efore dialing the additional numbers pause or prompts you to type them wait Add pauses or waits When creating or editing a contact in a phone number field click the trackwheel Click Add Wait or Add Pause Type the additional numbers Related topic About pauses and waits See page 57 About remote address book search To find and add contacts from your company address book your BlackBerry device must be...

Page 58: ...ick Add To add all the contacts found during the search click Add All To view information for a contact click View To delete a contact from the search results click Delete To delete the search results click Delete Lookup To start a new search click Lookup ...

Page 59: ...you open the calendar in the calendar options set the Initial View field Click the trackwheel Click Save Navigate the calendar To go to a specific date click the trackwheel Click Go to Date Set the date Click the trackwheel To go to the current date click the trackwheel Click Today To move forward or back by a time period click the trackwheel Click Prev or Next Schedule appointments 1 In the calen...

Page 60: ...rs See page 134 What is dismissed if I click Dismiss All in a reminder See page 134 Schedule meetings 1 In the calendar click the trackwheel 2 Click New 3 Type the meeting details 4 If the meeting is recurring set how frequently it should recur 5 Click the trackwheel 6 Click Invite Attendee 7 Click a contact 8 Click Invite 9 Repeat steps 5 to 8 to add other contacts to your meeting 10 Click the tr...

Page 61: ...a meeting In an Accepted or Declined field click a contact Click one of the following menu items Invite Attendee Change Attendee Remove Attendee Calendar shortcuts For these shortcuts to work in Day view in the calendar options set the Enable Quick Entry field to No To change to Agenda view press A To change to Day view press D To change to Week view press W To change to Month view press M To move...

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Page 63: ...ur on a relative date for example on the last Friday of each month In the Days field set the days on which the weekly task should recur To select a day press the Enter key Manage tasks Click a task Click one of the following menu items Open Delete Delete Completed Mark Completed Mark In Progress Hide Completed Change task status To change the status for a task to Waiting or Deferred open the task ...

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Page 65: ...rackwheel 2 Click New 3 Type a title 4 Type the body of the memo 5 Click the trackwheel 6 Click Save Manage memos Click a memo Click one of the following menu items View Edit Delete Memos frequently asked questions Can I remove the prompt that appears before I delete contacts calendar entries tasks or memos Can I clear all the categories that apply to a contact task or memo How do I know how many ...

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Page 67: ...the alarm Press any key If snooze is enabled in the Daily Alarm dialog box click Snooze Turn off the alarm In the alarm set the Daily Alarm field to Off Alarm frequently asked questions Why didn t my alarm notify me on a Saturday or Sunday How do I change the alarm volume What is the escalating volume level Why didn t my alarm notify me on a Saturday or Sunday In the alarm verify that the Active o...

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Page 69: ... or into another program click the trackwheel Click Paste Convert measurements In the calculator type a number Click the trackwheel Perform one of the following actions To convert the number from imperial to metric click To Metric To convert the number from metric to imperial click From Metric Click a conversion type Calculator shortcuts To add press O To subtract press I To multiply press A To di...

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Page 71: ...uetooth About Bluetooth pairings When you pair your BlackBerry device with another Bluetooth enabled device you should be able to connect to the other Bluetooth enabled device over the wireless network when it is within range of your BlackBerry device a typical range is approximately 10 meters After you pair with a Bluetooth enabled device you can set your BlackBerry device to connect with that Bl...

Page 72: ...abled devices In the Bluetooth options perform one of the following actions In the Device Name field type the name of your BlackBerry device In the Discoverable field set whether your BlackBerry device is available for pairing with other Bluetooth enabled devices Use Bluetooth wireless technology during a call 1 Verify that the Bluetooth radio is turned on and that your BlackBerry device is paired...

Page 73: ...e wireless network as the date and time source set the Date Time Source field to Network To use the BlackBerry network as the date and time source set the Date Time Source field to BlackBerry To set the date and time yourself set the Date Time Source field to Off Set the other fields on the Date Time screen Why is the time on my device incorrect If you have traveled to a different time zone set th...

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Page 75: ...The device has six preset notification profiles Loud Vibrate Quiet Normal Phone Only and Off You can edit these default profiles except for the Off profile You cannot delete them Enable profiles In the profiles list click a notification profile Click Enable Note To change the current notification profile quickly select a profile Press the Space key Create notification profiles 1 In the profiles li...

Page 76: ...Click Add Name 6 Click a contact 7 Click Continue 8 In the Use Profile field set the profile on which the exception should be based 9 Click the trackwheel 10 Click Save Notes You can add multiple contacts to a profile exception In the From field click the trackwheel Click Add Name To add a custom tune for phone calls select the Custom Phone Tune check box Set a phone tune If you set the Use Profil...

Page 77: ...being played the number of times that I have set For phone calls the number of times that the BlackBerry device sounds or vibrates is not determined by the number of beeps that you set in your notification profile The device sounds or vibrates until the caller or the network ends the connection Why am I not receiving notification for incoming calls or received messages In the profiles list verify ...

Page 78: ...ick a phone tune Click Set As Phone Tune Can I be notified of other items during a call Yes In the profiles list click a profile Click Edit Click an item Click Edit Set the Notify me during calls field to Yes Note Depending on your BlackBerry device you might not be able to set the Notify me during calls field for all items ...

Page 79: ...es Turn off automatic backlighting adjustment To stop your BlackBerry device from adjusting the backlighting level automatically in the device options click Screen Keyboard Set the Automatic Backlight field to No Click the trackwheel Click Save Related topic About backlighting See page 79 Set how long backlighting remains on To set how long backlighting stays on if you do not use your BlackBerry d...

Page 80: ...the trackwheel Click Save Note For large fonts set the Antialias mode field About Convenience keys Your device includes two Convenience keys You can set which program each of these keys opens See the printed documentation that accompanied your device for more information about locating the Convenience keys Assign a program to a Convenience key In the device options click Screen Keyboard Set the Co...

Page 81: ...Move Application Roll the trackwheel to move the icon Click the trackwheel To hide an icon select the icon Hold the Alt key and click the trackwheel Click Hide Application To show a hidden icon hold the Alt key and click the trackwheel Click Show All Hold the Alt key and click an unavailable icon Click Hide Application If your theme displays recent messages and phone calls and upcoming calendar en...

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Page 83: ...uage See page 83 Set the display language See page 83 Add or remove a display language If your BlackBerry Handheld Software supports multiple languages you can add and remove languages using the Application Loader tool in the BlackBerry Desktop Software See the BlackBerry Desktop Software Online Help for more information Why do some characters not appear correctly on my device If your BlackBerry d...

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Page 85: ...d documentation that accompanied your device for more information about the differences for your theme Set the device to turn on and off automatically 1 In the device options click Auto On Off 2 Set the Weekday field to Enabled 3 Specify the times when the BlackBerry device should turn on and off on weekdays 4 Set the Weekend field to Enabled 5 Specify the times when the device should turn on and ...

Page 86: ...86 User Guide Reset the device Remove and reinsert the battery ...

Page 87: ...vice for more information Turn off email browser and MMS services Depending on your service provider plan you might be able to turn off the email browser and MMS services of your BlackBerry device so that only phone calls and SMS messages are available Contact your service provider for more information 1 In the device options click Network 2 Perform one of the following actions To turn off email b...

Page 88: ...ick Host Routing Table Click the trackwheel Click Register Now How do I set the wireless network connection speed for my device In the device options click Network Set the Network Selection Mode field By default Automatic is selected Your device connects to the wireless network at whatever network speed is available Notes Depending on your service provider you might not be able to set the Network ...

Page 89: ...ns If your device is integrated with an account that uses the BlackBerry Enterprise Server you might not be able to change some security settings Contact your system administrator for more information Set a device password 1 In the device options click Security Options 2 Click General Settings 3 Set the Password field to Enabled 4 Set the other security options 5 Click the trackwheel 6 Click Save ...

Page 90: ... prevent accidentally placing calls or typing characters Lock and unlock the keyboard To lock the BlackBerry device keyboard on the Home screen click Keyboard Lock To unlock the keyboard double click the trackwheel Related topic About keyboard lock See page 90 About content protection and compression Content protection is designed to encrypt your BlackBerry device data When your device is password...

Page 91: ...age 137 About the password keeper Use the password keeper to create and store all your passwords The password keeper is locked with a single password so you can store all your passwords in one place Use the password keeper to generate random passwords that contain letters numbers and symbols The first time that you open the password keeper you must create a password keeper password The password ke...

Page 92: ...to insert it Click the trackwheel Click Paste Warning Passwords copied to or from the clipboard are not encrypted About security self tests The security self tests program is designed to verify that security software is implemented properly on your BlackBerry device The tests should run automatically when your device restarts Verify security software In the device options click Security Options Cl...

Page 93: ...Security Set owner information In the device options click Owner Type your contact information Click the trackwheel Click Save Note Owner information appears on the screen when you lock your BlackBerry device ...

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Page 95: ... trackwheel Click Reset Settings Related topics About firewall settings See page 95 Legal notice See page 141 About permissions for third party programs You can set whether third party programs on your BlackBerry device can use data or connections from other programs For example a third party program might use data from personal information management PIM programs or connections from programs such...

Page 96: ...th a minus sign beside it Click Collapse If your device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later some settings might appear differently than the settings described Contact your system administrator for more information Related topics About permissions for third party programs See page 95 Control external connections See page 96 Control connections w...

Page 97: ...oded document set the Browser Filters field To control whether third party programs can be used by your device as a source for customized themes set the Theme Data field Related topics Set permissions for third party programs See page 96 Control external connections See page 96 Control access to personal information See page 97 Control access to personal information 1 In the device options click A...

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Page 99: ... can destroy unbreakable bricks Laser enables you to shoot unlimited laser beams at the bricks Multi puts four balls in play Catch enables you to catch and hold the ball Flip changes the direction of the paddle Wrap enables you to move the paddle beyond the edge of the screen Bomb destroys the next brick that you hit and damages nearby bricks Life gives you an additional life BrickBreaker scoring ...

Page 100: ... and score to the public high score web site Unsubmitted high scores can be submitted at any time In BrickBreaker click the trackwheel Click Send High Score How do I check the BrickBreaker high score web site In BrickBreaker click the trackwheel Click High Scores Why are the bricks descending After you hit the ball with your paddle 50 times on any level the bricks descend one space every few secon...

Page 101: ...e wireless network from your service provider or system administrator through the BlackBerry Desktop Software when you connect your device to your computer Accept new service books Service books should be accepted automatically by your BlackBerry device If a new service book is available and it is not accepted automatically a book icon appears in the device status section of the screen To accept t...

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Page 103: ...equently asked questions Typing frequently asked questions Phone frequently asked questions Browser frequently asked questions Downloading frequently asked questions Contacts frequently asked questions Calendar frequently asked questions Tasks frequently asked questions Memos frequently asked questions Alarm frequently asked questions Bluetooth frequently asked questions Network coverage frequentl...

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Page 105: ...ice options click About To return to the device options press the Escape button twice Why is there a flashing light on my device The notification LED on the top of your BlackBerry device flashes different colors to indicate various states A green light indicates that you are in a wireless coverage area A red light indicates that a new message has arrived and your current profile is set to notify y...

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Page 107: ...elete messages Why were some of my messages deleted from the device How do I change how long messages and phone call logs remain in a messages list How do I restrict the types of email messages that are sent to my device How do I create a generic filter Why are some messages sent to my device even though I have created a filter Why can t I specify some folders from which email messages are redirec...

Page 108: ...which restrict the email messages that are sent to your device are not enabled See Manage filters on page 15 for more information Why is the menu item for sending a message not available If you do not have an email address or PIN saved for your contact the option to send a message to that contact does not appear In the address book add an email address or a PIN number for your contact Why does the...

Page 109: ...ice are also filed in your desktop email program If your device is not enabled for wireless email reconciliation your device must be integrated with an account that uses the BlackBerry Desktop Redirector or the BlackBerry Enterprise Server to file messages You must perform an initial email reconciliation with the BlackBerry Desktop Software so that the folders in your desktop email program appear ...

Page 110: ...turned on wireless email reconciliation messages that you delete in your desktop email program are also deleted on your device Messages that you delete on your device are also deleted in your desktop email program If you deleted multiple messages using Delete Prior the messages are only deleted from your device How do I change how long messages and phone call logs remain in a messages list To chan...

Page 111: ...concile field to Off Save your changes Open the Email Reconciliation screen again and set the Wireless Reconcile field to On Save your changes How do I make changes to the folders on my device You cannot add edit or delete folders from your BlackBerry device To add edit or delete a folder change it in your desktop email program and reconcile your email messages with your device If your device is e...

Page 112: ... headers mean If your BlackBerry device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later your system administrator might have assigned an IT policy to your device that adds a disclaimer to your email messages after you send them You cannot edit this disclaimer The Disclaimer On and Disclaimer Off headers indicate whether or not the BlackBerry Enterprise Ser...

Page 113: ...verage area If you still cannot send SMS messages verify that your plan supports sending and receiving SMS messages and verify that the destination number uses the format your service provider requires Contact your service provider for more information Can I verify that my SMS message has reached its recipients Yes In the device options click SMS Set the Delivery Reports field to On When your SMS ...

Page 114: ...ll the SMS options described appearing on my device Depending on your service provider plan some SMS message options might not be available on your BlackBerry device Contact your service provider for more information What are the Priority and Callback Number fields in the SMS options The Priority field specifies the priority level for your SMS messages The Callback Number field specifies the callb...

Page 115: ...ves MMS messages set the Automatic Retrieval field If you want your device to communicate with the MMSC and receive MMS messages only when you are in your home network area set the Multimedia Reception and Automatic Retrieval fields to Home Only Can I filter unwanted MMS messages Yes In the device options click MMS In the Message Filtering section select the Reject Anonymous Messages check box or ...

Page 116: ...116 User Guide Can I view the size of my MMS messages before I send them Yes In the open message click the trackwheel Click Options ...

Page 117: ...ice must be integrated with an account that uses BlackBerry Enterprise Server version 3 6 or later for Microsoft Exchange BlackBerry Enterprise Server version 2 2 or later for IBM Lotus Domino BlackBerry Enterprise Server version 4 0 or later for Novell GroupWise or the BlackBerry Internet Service To view zip htm or html attachments your device must be integrated with an account that uses BlackBer...

Page 118: ...ft PowerPoint presentation in its original format your BlackBerry device must be integrated with an account that uses BlackBerry Enterprise Server version 4 1 or later Why is More available appearing at the end of my file attachment Long attachments are sent to your BlackBerry device in sections As you read the first section the next section should be sent to your device automatically if you are i...

Page 119: ...ailable but it has not been retrieved To retrieve skipped content click the skipped content bar Click More Can I view tracked changes in document attachments Depending on the document type you might be able to view tracked changes In a document attachment click the trackwheel Click Show Changes To hide tracked changes click the trackwheel Click Hide Changes ...

Page 120: ...120 User Guide ...

Page 121: ...urned on in the messages options If your device is integrated with an account that uses the BlackBerry Internet Service and your service provider supports wireless email reconciliation verify that you have turned on wireless email reconciliation in the messages options Can I synchronize PIM items over the wireless network Yes If your BlackBerry device is integrated with an account that uses BlackB...

Page 122: ... the BlackBerry Desktop Software Online Help for more information Why do some characters in my desktop calendar not appear correctly after synchronization If you create calendar entries on your BlackBerry device that contain special accents or characters and your desktop computer does not support those accents or characters the characters do not appear in your desktop calendar correctly On your de...

Page 123: ... this feature your BlackBerry device must be integrated with an account that uses BlackBerry Enterprise Server version 3 6 or later for Microsoft Exchange and wireless email reconciliation must be turned on Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wireless network See the printed documentation that accompanied your device for more informat...

Page 124: ...124 User Guide ...

Page 125: ...ur device for more information about wireless coverage levels Why am I no longer receiving calls Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wireless network See the printed documentation that accompanied your device for more information about wireless coverage levels If you still cannot receive calls verify that call forwarding is turned off...

Page 126: ...e an adapter to connect the TTY device to your device TTY is only available on some BlackBerry devices Can I hide my device phone number from a contact when making a call Yes if your service provider supports the restricted display of phone numbers In the phone options click General Options Set the Restrict My Identity field to Yes Can I set the phone to display frequently called numbers Yes You c...

Page 127: ...set BlackBerry Browser security options Why are there no browsers available on my device Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wireless network See the printed documentation that accompanied your device for more information about wireless coverage levels Depending on your service provider or your theme the location and name for your dev...

Page 128: ... check box you can view a web page when your BlackBerry device is not connected to the wireless network or when you are outside a wireless coverage area When you view the web page offline it displays the information that was current when you last viewed the bookmark online To change this check box you must create the bookmark again Can I view web pages that contain JavaScript or animated graphics ...

Page 129: ...scape button the program closes Can I change this Yes In the browser options click General Properties Select the Prompt Before Closing Browser On Escape check box A dialog box appears before the browser closes How do I set WAP Browser security options To set WAP Browser security in the device options click Security Options Click WTLS Wireless Transport Layer Security In the Encryption Strength fie...

Page 130: ...ntication section If you set a field to No connections should be prevented if a server security issue occurs To set whether you are prompted about client security issues set the fields in the Client Authentication section If you set a field to No connections should be prevented if a client security issue occurs ...

Page 131: ... 4 fields on the New Address screen These fields are custom fields where you can add information about your contacts such as spouse name or nickname You can set up your BlackBerry Desktop Software to synchronize with these custom fields in your desktop email program You can only synchronize the information in a custom field with a text field in your desktop email program For example you cannot add...

Page 132: ...e profile Can I clear all the categories that apply to a contact task or memo Yes When editing the contact task or memo click the trackwheel Click Categories Click the trackwheel Click Clear Selection Save the changes Can I remove the prompt that appears before I delete contacts calendar entries tasks or memos Yes In the address book calendar tasks or memo options set the Confirm Delete option to ...

Page 133: ...es fields and the Mark as Private check box when editing a recurring appointment or meeting When editing a recurring meeting that you created you can also edit the meeting participants How do I expand the number of hours that are shown in the calendar In the calendar options set the Start Of Day and End Of Day fields Save the changes How do I change the day of the week that displays first when vie...

Page 134: ...ld to a longer period of time When you increase the amount of time in this field any appointments in your calendar during that period of time appear in your device calendar Can I set a snooze time for task and calendar reminders Yes In the tasks or calendar options set the Snooze field What is dismissed if I click Dismiss All in a reminder If Dismiss All appears in a task or calendar reminder more...

Page 135: ...ist of paired Bluetooth enabled devices click your computer Click Connect See the BlackBerry Desktop Software Online Help for more information about connecting your device to your computer using a Bluetooth wireless connection How do I know when my Bluetooth radio is on Bluetooth icons appear on the Home screen if your Bluetooth radio is on or if you are connected with another Bluetooth enabled de...

Page 136: ...device is paired with your BlackBerry device In the paired Bluetooth enabled devices list click a paired Bluetooth enabled device Click Device Properties Set the Trusted field to Yes Can I prevent Bluetooth enabled devices from discovering my device when it is within range Yes In the Bluetooth paired devices list click the trackwheel Click Options Set the Discoverable field to No ...

Page 137: ...e restore device data and services using the Backup and Restore tool See the BlackBerry Desktop Software Online Help for more information How do I prevent passwords from accidentally being copied to the clipboard In the password keeper options set the Allow Clipboard Copy field to False Can I regenerate encryption keys from my device If your BlackBerry device is integrated with an account that use...

Page 138: ...rd keeper In the password keeper options set the password length and specify whether randomly generated passwords must contain letters numbers or symbols How do I prevent passwords from appearing on the screen in the password keeper In the password keeper options set the Show Password field to False ...

Page 139: ...and click a crossed out icon Click Hide Application To switch to another program hold the Alt key and press the Escape button Continue to hold the Alt key and select a program Release the Alt key to switch to that program To switch the input language hold the Alt key and press the Enter key Continue to hold the Alt key and select a language Release the Alt key to switch to that language To switch ...

Page 140: ...ultiple items or characters hold the Shift key and roll the trackwheel To page up or down in a list hold the Alt key and roll the trackwheel To move to the top of a screen press T To move to the bottom of a screen press B To move down a screen press the Space key To move up a screen press the Shift key the Space key To move to the next item press N To move to the previous item press P To delete a ...

Page 141: ... owners The handheld and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in various countries around the world Visit www rim com patents shtml for a current listing of applicable patents ...

Page 142: ... Research In Motion does not in any way endorse or guarantee the security compatibility performance or trustworthiness of any third party application and shall have no liability to you or any third party for issues arising from such third party applications Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 4 901 30...

Page 143: ...hing remote 57 sharing with Bluetooth enabled device 72 updating contacts from attachments 29 See also contacts address book attachments about 27 29 adding 12 opening 29 addresses image 50 link 50 web page 50 alarm frequently asked questions 67 notification 67 reminders and power off 85 setting 67 silencing 67 snooze 67 turning off 67 volume 67 weekend notification 67 alpha dialing 42 animated gra...

Page 144: ...one 72 radio 71 radio icon 135 removing paired devices 72 setting BlackBerry device name 72 trusted device 72 136 book icon See service books bookmarks adding folders 52 available offline 128 changing 51 creating 51 deleting 51 moving 52 organizing 52 renaming folders 52 BrickBreaker checking high score site 100 object 99 paddle speed 99 playing 99 scoring 99 submitting scores 100 volume 99 browse...

Page 145: ...eleting forward number 44 requirements for using 126 setting 44 call logs about 43 adding notes 44 deleting notes 44 editing notes 44 forwarding notes 44 setting 43 using 43 call waiting 42 calls alternating between 42 answering 42 automatic volume control 44 default volume 46 dialing using letters 42 emergency 39 emergency callback mode 41 ending 39 42 ignoring 42 logging 43 making 39 making from...

Page 146: ...equently asked questions 131 managing remote search results 57 number of 132 searching in remote address book 57 sorting 131 sorting by category 57 synchronizing 31 vCard attachments 22 viewing 55 See also address book content compression about 90 turning on 91 content protection about 90 turning on 90 Convenience keys about 80 setting 80 converting measurements 69 copying calculation 69 password ...

Page 147: ...mes 81 third party programs 53 using email reconciliation 31 See also removing delivery confirmation for PIN messages 108 for SMS messages 113 desktop email program add out of office reply from device 14 conflicts 122 device activating over wireless network 9 backing up data 33 changing folders on 111 resetting 86 restoring 33 silencing 77 turning off automatically 85 turning on automatically 85 t...

Page 148: ...wireless network 31 requirements for using 121 with personal folders 122 email redirection frequently asked questions 108 redirecting from folders 15 111 emergency callback mode 41 making calls 39 emptying deleted items folder 123 encryption keys about 91 regenerating 91 requirements for regenerating from device 137 ending calls 39 42 enterprise activation 9 escalating volume 77 extending battery ...

Page 149: ...ontacts 131 downloading 54 email messages 107 email redirection 108 file attachments 117 filters 111 general 105 memos 65 MMS messages 115 network 87 phone 125 profiles 77 programs 54 security 137 SMS messages 113 synchronization 121 tasks 63 typing 36 full content opening 27 G generating new encryption keys 91 getting started 9 groups See mailing lists H hiding browser 50 phone number 126 program...

Page 150: ...ing lists adding members 56 changing members 56 creating 55 deleting 55 deleting members 56 editing 55 viewing 55 viewing members 56 making calls 39 emergency calls 39 three way calls 43 marking messages opened and unopened 13 measurements converting 69 meetings changing 60 changing attendees 61 deleting 61 inviting attendees 61 number of 132 opening 60 recurring 60 removing attendees 61 requireme...

Page 151: ...Card attachments 22 viewing 21 viewing size 116 See also messages moving bookmarks 52 icons on Home screen 81 139 message filter position 15 profile exceptions 76 speed dial contacts 43 multi media message service See MMS messages muting calls 42 N navigating browser 49 calendar 133 file attachments 29 images 50 presentations 29 shortcuts 140 notification flashing light 105 for browser push 54 for...

Page 152: ...frequently asked questions 125 hiding phone number 126 location based services 40 restricting identity 126 setting default country and area codes 45 shortcuts 46 smart dialing 45 TTY 45 turning on A GPS support 40 using other programs 42 using speed dial 41 using when device is locked 125 voice mail 45 volume 42 See also calls phone book See address book contacts phone calls See calls pictures nav...

Page 153: ...ith the wireless network 88 reminders calendar 60 134 dismissing all 134 power off 85 tasks 63 134 remote address book search 57 removing display language 83 meeting invitees 61 paired Bluetooth enabled devices 72 SMS message history 20 See also deleting replying deleting original text 12 email messages 12 MMS messages 22 PIN messages 17 SMS messages 20 requirements browser 127 call forwarding 126...

Page 154: ...content protection 90 encryption keys 91 firewall settings 95 frequently asked questions 137 key stores 137 locking device 90 memory cleaning 137 password keeper 91 permissions for third party programs 96 regenerating encryption keys 91 S MIME 137 self tests 92 137 setting third party program permissions 95 storing passwords 91 third party programs accessing connections with the device 97 third pa...

Page 155: ...ing the browser 52 for using the phone 46 Home screen shortcuts 37 using on Home screen 139 showing programs 81 139 tasks in the calendar 134 tracked changes 119 See also viewing silencing alarm 67 device 77 size database 105 skipped content 119 smart dialing about 45 corporate extension dialing 45 default area code 45 default country code 45 smartcase definition 35 SMS messages about 19 adding co...

Page 156: ...34 snooze 134 sorting by category 57 synchronizing 31 text cutting or copying 36 pasting 36 shortcuts for editing 140 text messages See SMS messages text telephone See TTY theme about 80 deleting 81 downloading 81 setting 80 third party programs connections on the device 97 data transmissions 95 external connections 96 permissions 96 personal information 97 setting permissions for 95 three way cal...

Page 157: ... programs 53 mailing lists 55 memos 65 MMS messages 21 next and previous web pages 50 password keeper passwords 92 presentations 28 program details 53 saved searches 25 sent items 13 service books 101 size of MMS messages 116 specific date in calendar 59 speed dial list 43 spreadsheets 28 table of contents of file attachments 27 terms of last search 26 See also opening showing voice mail checking ...

Page 158: ...econciliation turning on 31 wireless network connecting to 87 disconnecting from 87 frequently asked questions 87 registering with 88 selecting 87 setting connection speed 88 turning off services 87 wireless PIM synchronization about 32 requirements 121 turning on 32 wireless transport layer security See WTLS worksheet selecting in attachments 28 WTLS about 52 setting 129 Z zooming images 50 ...

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