Blackberry 7290 WIRELESS HANDHELD - SAFETY AND User Manual Download Page 87

87

Email and PIN messages — frequently asked questions

Why can’t I send email or PIN messages?

Why can’t I receive email or PIN messages?

Why is the menu option to send an email or 
PIN message not available?

Can I verify that an email or PIN message has 
reached its recipient?

Can I stop an email message from being 
sent?

Why are some messages already on my 
handheld?

How do I create and use links in messages?

Why is “More available” appearing at the end 
of my message?

Can I file messages?

Why can’t I see a new message in the 
messages list even though I received 
notification?

Why is there a different icon beside some 
items in the messages list?

How do I show more of a subject line for my 
email and PIN messages?

How do I identify received PIN messages as 
high priority?

Can I remove the prompt that appears before 
I delete messages?

Why were some of my messages deleted from 
the handheld?

How do I change how long messages remain 
in the messages list?

How do I restrict the types of email messages 
that are sent to my handheld?

How do I create a generic filter?

Why are some messages sent to my handheld 
even though I have created a filter?

Why can’t I specify some folders from which 
email messages are redirected?

How do I make changes to the folders on my 
handheld?

How do I stop email messages from being 
sent to my handheld?

Why can’t I send email or PIN 

messages?

Verify that your handheld radio is turned on and 
that you are in an area of sufficient wireless 
coverage. For more information on wireless 
coverage levels, refer to the printed 
documentation that accompanied your handheld.

If you send a message and you are not in an area 
of sufficient wireless coverage, the handheld 
sends the message when you return to an area of 
sufficient wireless coverage.

Why can’t I receive email or PIN 

messages?

Verify that your handheld radio is turned on and 
that you are in an area of sufficient wireless 
coverage. For more information on wireless 
coverage levels, refer to the printed 
documentation that accompanied your handheld.

If you are not receiving email messages, verify that 
filters, which restrict the messages that are sent to 
your handheld, are not enabled. For more 
information, see:

“Use email filters”

Summary of Contents for 7290 WIRELESS HANDHELD - SAFETY AND

Page 1: ...BlackBerry Wireless Handheld User Guide...

Page 2: ...ITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT MERCHANTABILITY DURABILITY TITLE OR RELATED T...

Page 3: ...dheld data 23 Typing 25 Phone 27 Browser 35 Downloading 39 Contacts 41 Calendar 45 Tasks 49 Memos 51 Alarm 53 Calculator 55 Bluetooth 57 Date and time 59 Profiles 61 Screen display 63 Language 65 Powe...

Page 4: ...4...

Page 5: ...e been provisioned for the service and the option does not appear contact your system administrator If you do not have access to BlackBerry Enterprise Server version 4 0 refer to the printed documenta...

Page 6: ...6...

Page 7: ...lick Use Once 4 Click Email 5 Type an email address 6 Click the trackwheel 7 Click Continue 8 Type a message 9 Click the trackwheel 10 Click Send Notes If you have added contacts to the address book y...

Page 8: ...ted topics Can I file messages View filed messages View filed messages To display all filed messages in the messages list in the messages options click General Options Set the Hide Filed Messages fiel...

Page 9: ...ick the trackwheel 5 Click Save Related topic About email signatures About out of office reply The out of office reply is automatically sent to your contacts the first time that the contact sends you...

Page 10: ...lick a name Click Continue To make the filter detect messages from multiple contacts use semi colons to separate your contacts in the From or Sent to fields Related topics About email filters Use emai...

Page 11: ...t you selected the Inbox If you do not select the Inbox email messages are not forwarded from this folder To specify all of your folders for redirection including your Sent Items folder select the Sel...

Page 12: ...12...

Page 13: ...hat person PIN messages are not routed through an existing email account When your PIN message is delivered to the recipient a D appears with a check mark in the messages list Find your PIN In the han...

Page 14: ...14...

Page 15: ...ur SMS number In the phone the My Number field displays your phone number If your handheld is enabled for SMS this number is also your SMS number Type an SMS number When you type an SMS compatible num...

Page 16: ...nable cell broadcast messages To enable cell broadcasting in the handheld options click SMS Set the Cell Broadcasting Service field to On Related topic About cell broadcast messages Manage cell broadc...

Page 17: ...After you set the criteria click the trackwheel Click Search Related topics Use saved searches Search for a specific contact Search for a subject Use saved searches To view your saved searches in the...

Page 18: ...earch to be successful File attachments are not searched when you search across the handheld programs To expand a folder click a folder with a plus sign beside it Click Expand To collapse a folder cli...

Page 19: ...book when viewing an address book attachment click the trackwheel Click Add to Address Book To update contact information when viewing an address book attachment click the trackwheel Click Update Addr...

Page 20: ...v Sheet To view the next worksheet in a spreadsheet click the trackwheel Click Next Sheet To pan horizontally across an image hold the Alt key and roll the trackwheel To zoom into or out of an image c...

Page 21: ...concile email messages over the wireless network Set wireless email reconciliation In the messages options click Email Reconciliation Set the Wireless Reconcile field to On Note Set the Wireless Recon...

Page 22: ...he wireless network Set wireless PIM synchronization If you have been using your handheld with wireless PIM synchronization disabled or are enabling wireless PIM synchronization for the first time syn...

Page 23: ...held data using the Backup and Restore tool For more information on manual handheld data backup refer to the BlackBerry Desktop Software Online Help About restoring handheld data If your handheld is i...

Page 24: ...24...

Page 25: ...ick New 4 In the Replace field type the text to replace 5 In the With field type the text to appear 6 In the Using field set whether the entry is capitalized exactly as typed Specified Case or whether...

Page 26: ...field to Slow or Fast Save your changes Typing frequently asked questions What is the Insert Macro menu item Why can t I use shortcuts on the Home screen What is the Insert Macro menu item Use the Ins...

Page 27: ...all 1 In the phone type a phone number or select a contact 2 Press the Enter key 3 To end the call hold the Escape button Notes If the contact that you want to call is not listed click the trackwheel...

Page 28: ...urn mute off To place a call on hold click the trackwheel Click Hold To resume the call click the trackwheel Click Resume Adjust the phone volume During a call roll the trackwheel up to increase the v...

Page 29: ...k the trackwheel 8 Click Add Speed Dial To contact name Change speed dial assignments In the phone click the trackwheel Click View Speed Dial List Select a contact or phone number Click the trackwheel...

Page 30: ...3 Press the Space key 4 Select Do Not Forward or the current forwarding phone number 5 Click the trackwheel 6 Click Change Number 7 Select a forwarding phone number from the list 8 Click the trackwhe...

Page 31: ...umber for the corporation To call a contact in the corporation you only need to press the Alt key the 8 key and type the extension number Set default country and area codes 1 In the phone options clic...

Page 32: ...a default volume level for any call regardless of whether you adjusted the volume during a previous call Set the default call volume 1 In the phone options click General Options 2 Set the Default Call...

Page 33: ...rackwheel 8 Click Save Related topic Can I use FDN mode on my handheld Change fixed dialing entries On the FDN list click a contact Perform one of the following actions Edit Delete Reset call timers 1...

Page 34: ...34...

Page 35: ...more information contact your system administrator The Internet Browser available from some service providers is also optimized for viewing HTML web pages For more information on Internet Browser sup...

Page 36: ...o load all the images click the trackwheel Click All Images Copy a link image or web page address On a web page click a link or image Click Link Address Image Address or Page Address Click Copy Addres...

Page 37: ...rganize bookmarks into folders Organize bookmarks into folders In the bookmarks list click a folder Perform one of the following actions Add a folder Click Add Subfolder Open a bookmark folder with su...

Page 38: ...ograms refer to the BlackBerry Desktop Software Online Help If your handheld is integrated with an email account using a BlackBerry Enterprise Server and you are not using the BlackBerry Desktop Softw...

Page 39: ...te Depending on your service provider you might not be able to save ring tones Related topics Can I listen to a ring tone before I download it Manage downloaded ring tones Set profiles Legal notice Ab...

Page 40: ...y that your handheld radio is turned on and that you are within an area of sufficient wireless coverage For more information on wireless coverage levels refer to the printed documentation that accompa...

Page 41: ...te a mailing list 1 In the address book click the trackwheel 2 Click New Group 3 Type a name for the mailing list 4 Click the trackwheel 5 Click Add Member 6 Click a contact 7 Click Continue 8 Click t...

Page 42: ...ied to the category remain in the address book Add a pause or wait Use a wait or a pause to separate additional numbers for example a password or extension from the main phone number When the main pho...

Page 43: ...h results Manage remote address book search results To view information for a contact in the search results click a contact Click View To delete a contact from the search results click the trackwheel...

Page 44: ...44...

Page 45: ...rent date click the trackwheel Click Today To move forward or back by a time period click the trackwheel Click Prev or Next Schedule an appointment 1 In the calendar click the trackwheel 2 Click New 3...

Page 46: ...r the appointment to recur on a relative date For example set an appointment to recur on the last Friday of each month or on the 28th of each month In the Days field set the days on which the weekly a...

Page 47: ...before you accept or decline it the appointment is deleted from your desktop calendar Change meeting participants Open the meeting In an Accepted or Declined field click a contact Perform one of the...

Page 48: ...48...

Page 49: ...Enter key Use tasks Click a task Perform one of the following actions Open Mark Completed Mark In Progress Delete Delete Completed Change task status To change the status for a task to Waiting or Defe...

Page 50: ...he trackwheel Click Filter To clear the check boxes beside any selected categories press the Space key Delete categories In the task list click the trackwheel Click Filter Click a category Click Delet...

Page 51: ...the trackwheel 4 Click New 5 Type a name for the category 6 Click the trackwheel Related topic About categories Apply categories to memos When creating or editing a memo click the trackwheel Click Ca...

Page 52: ...52 How do I know how many contacts calendar entries tasks or memos I have saved...

Page 53: ...ion including the tune the volume level and the number of times that the tune plays Silence the alarm Press any key If snooze is enabled in the Daily Alarm dialog box click Snooze Turn off the alarm I...

Page 54: ...54...

Page 55: ...er Click M To recall the memory click MR To delete the memory click MC To replace the memory type a number Click MS Convert measurements In the calculator type a number Click Menu To convert the numbe...

Page 56: ...56...

Page 57: ...n your handheld is within range of the other device a typical range is approximately 10 meters After you pair with a device you can set your handheld to connect with that device without prompting you...

Page 58: ...set whether your handheld can be found by other Bluetooth wireless technology enabled devices Use Bluetooth wireless technology during a call 1 Verify that your handheld Bluetooth radio is turned on a...

Page 59: ...e and time Save your changes Note To set the date and time in the alarm click the trackwheel Click Change Date Time Can I set the time automatically on my handheld Yes depending on your service provid...

Page 60: ...60...

Page 61: ...Enable Note To change the current notification profile quickly select a profile Press the Space key Create a notification profile 1 In the profiles list click the trackwheel 2 Click New 3 Type a name...

Page 62: ...62 What is the escalating volume level If you use the escalating volume level the notification volume level consistently increases until the handheld reaches the loudest volume level...

Page 63: ...y Wireless Handhelds with color screens The Screen Contrast field is only available on BlackBerry Wireless Handhelds with monochrome screens Use a screen saver 1 In the handheld options click Screen K...

Page 64: ...Keyboard 2 Set the Font Family Font Size and Font Style fields 3 For large fonts set the Antialias mode field 4 Click the trackwheel 5 Click Save Note Setting a specific font family is only available...

Page 65: ...ut changing the display language This will change Auto text and other typing settings to the selected language 1 In the handheld options click Language 2 In the Input method field select a preferred l...

Page 66: ...66...

Page 67: ...Off icon might change For more information on the differences for your theme refer to the printed documentation that accompanied your handheld Turn the handheld on and off automatically 1 In the handh...

Page 68: ...68...

Page 69: ...your handheld automatically roams to an appropriate network When adding networks to your preferred network list you can scan for and add a network that is available in your current area or you can ad...

Page 70: ...andheld will scan first for networks that are available in the list If your handheld continues to display limited level of wireless coverage you can attempt to improve the level of wireless coverage b...

Page 71: ...the networks listed in your preferred network list select the network that you want to move higher in the list Click the trackwheel Click Edit Change the priority for the network and save your changes...

Page 72: ...72...

Page 73: ...r more information contact your service provider Add a SIM card contact 1 In the address book click the trackwheel 2 Click SIM Phone Book 3 Click the trackwheel 4 Click New 5 Type the contact informat...

Page 74: ...ith a SIM card PIN code to set SIM card security If you type the SIM card PIN code incorrectly three times your SIM card does not function For more information contact your service provider Change the...

Page 75: ...ted with an email account using a BlackBerry Enterprise Server some security settings might differ For more information contact your system administrator Set a handheld password 1 In the handheld opti...

Page 76: ...ed an open lock in the handheld status section of the screen indicates that encryption is in progress A closed lock indicates that encryption is complete After you type your handheld password data on...

Page 77: ...r to forward email to your handheld update the encryption keys using the BlackBerry Desktop Software For more information refer to the BlackBerry Desktop Software Online Help Related topic About encry...

Page 78: ...s Verify security software In the handheld options click Security Click the trackwheel Click Verify Security Software Related topic About security self tests About firewall settings If you have third...

Page 79: ...store my handheld after clearing it Set owner information In the handheld options click Owner Type your contact information Click the trackwheel Click Save Note Owner information appears on the screen...

Page 80: ...80...

Page 81: ...you destroy Long makes the paddle longer Slow slows down the speed of the ball Gun enables you to shoot three bullets at the bricks Laser enables you to shoot unlimited laser beams at the bricks Mult...

Page 82: ...82...

Page 83: ...your service provider over the wireless network when your system administrator makes a change on the BlackBerry Enterprise Server through the BlackBerry Desktop Software when you connect your handheld...

Page 84: ...84...

Page 85: ...stions Typing frequently asked questions Alarm frequently asked questions Network coverage frequently asked questions Security frequently asked questions Why are some of the features described not ava...

Page 86: ...86...

Page 87: ...re sent to my handheld How do I create a generic filter Why are some messages sent to my handheld even though I have created a filter Why can t I specify some folders from which email messages are red...

Page 88: ...of insufficient wireless coverage If a clock icon appears beside the message delete the message to stop it from being sent If the radio is turned on and you are in an area of sufficient wireless cove...

Page 89: ...ent to your handheld is filed automatically and it might not appear in the messages list To view all of your messages set the Hide Filed Messages field to No Why is there a different icon beside some...

Page 90: ...andheld field to No How do I create a generic filter To create a generic filter use wildcards when specifying the contacts to which the filter applies In the From field specify part of the sender s ad...

Page 91: ...esktop Software For more information refer to the BlackBerry Desktop Software Intellisync Online Help How do I stop email messages from being sent to my handheld If you are using the BlackBerry Deskto...

Page 92: ...92...

Page 93: ...ot enabled To disable FDN mode in the phone options click FDN Phone List Click the trackwheel Click Disable FDN mode If you still cannot send SMS messages verify that your plan supports sending and re...

Page 94: ...s Why aren t all of the SMS options described appearing on my handheld Depending on your service provider plan some SMS message options might not be available on your handheld For more information con...

Page 95: ...h an email account using the BlackBerry Enterprise Server version 3 6 or later for Microsoft Exchange the BlackBerry Enterprise Server version 2 2 or later for IBM Lotus Domino or the BlackBerry Web C...

Page 96: ...at column expand to the size of the cell with the longest content To change the column size for all of the columns in a spreadsheet click the unmarked column label in the top left corner of the screen...

Page 97: ...d content bar appears in a document attachment when more content is available but has not been retrieved To retrieve skipped content click the skipped content bar Click More Can I see tracked changes...

Page 98: ...98...

Page 99: ...If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 2 1 or later calendar appointments and meetings might be the only PIM items that can be synchronized...

Page 100: ...om the handheld in the messages list click the trackwheel Click Reconcile Now Can I reconcile with my personal folders Yes If you are a Microsoft Exchange user and you use personal folders you can onl...

Page 101: ...able FDN mode Why am I no longer receiving calls Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage For more information on wireless coverage leve...

Page 102: ...I use call forwarding Yes if your service provider plan includes call forwarding and your SIM card is provisioned for the service For more information contact your service provider How do I edit the...

Page 103: ...ge how my phone number appears in the phone Yes Edit your SIM card phone number to change how your phone number appears in the phone In the handheld options click SIM Card Click the trackwheel Click E...

Page 104: ...104...

Page 105: ...rs available on my handheld Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage For more information on wireless coverage levels refer to the print...

Page 106: ...4 0 To view web pages with JavaScript your handheld must be enabled for JavaScript support The BlackBerry Browser does not support some style sheets or dynamic HTML For more information contact your...

Page 107: ...te the connection automatically What options can I set for BlackBerry Browser security Transport Layer Security TLS can apply to the connection from your BlackBerry Enterprise Server to a web server o...

Page 108: ...108...

Page 109: ...ds on the New Address screen These fields are extra fields where you can add information for your contacts such as birthdays or anniversaries You can edit the name of the field for all your contacts a...

Page 110: ...110...

Page 111: ...nd the number of hours that are shown in the calendar In the calendar options change the Start of Day and End of Day fields How do I change the day of the week that is shown first when viewing the cal...

Page 112: ...Keep Appointments field are removed from your handheld The appointments can be restored however if you set the Keep Appointments field to a longer period of time When you increase the amount of time i...

Page 113: ...if your handheld Bluetooth radio is on or if you are connected with another Bluetooth wireless technology enabled device What if I can t type a passkey on the Bluetooth device I want to pair with If...

Page 114: ...114...

Page 115: ...the BlackBerry Desktop Software restore handheld data and services using the Backup and Restore tool For more information refer to the BlackBerry Desktop Software Online Help How do I reduce the size...

Page 116: ...116...

Page 117: ...Click Hide Application To switch to another application hold the Alt key and press the Escape button Continue to hold the Alt key and select an application Release the Alt key to switch to that applic...

Page 118: ...cter key To type a symbol press the Symbol key Click a symbol To type an accented or special character hold the letter key and roll the trackwheel To turn on CAP lock press the Alt key the Right Shift...

Page 119: ...eived message press G To view the email address or PIN of a sender or a recipient in the To or From field of a received message select a name Press Q To show the display name again press Q To delete s...

Page 120: ...typing a phone number press N Browser To return to the last page that you viewed press the Escape button To insert a period in the Go To dialog box press the Space key To insert a slash mark in the G...

Page 121: ...ecific date press G To create an appointment press C To move to the next day week or month press the Space key To move to the previous day week or month press the Shift key the Space key To move the c...

Page 122: ...122...

Page 123: ...n this document RIM reserves the right to periodically change information that is contained in this document however RIM makes no commitment to provide any such changes updates enhancements or other a...

Page 124: ...iable for any part of such dealings You are solely responsible for the selection implementation and performance of any third party applications that you use with the handheld or desktop software Resea...

Page 125: ...SIM card contacts 73 customizable fields 109 managing remote search results 43 searching remote 42 updating contacts from attachments 19 See also contacts address book attachments about 19 adding 7 op...

Page 126: ...3 type of handheld data backed up 23 battery about 67 extending life 67 keeping charged 67 level 67 Bluetooth about 57 about pairings 57 adding paired device 57 connecting 113 discoverable 58 edit pai...

Page 127: ...length 46 changing first day of week 111 changing views 45 default view 45 expand hours shown 111 frequently asked questions 111 navigating 111 reminders and power off 67 restrictions for Lotus Notes...

Page 128: ...50 51 clearing all 109 creating 42 49 51 deleting 42 50 51 viewing contacts by 42 viewing memos by 51 viewing tasks by 50 cell broadcast messages about 16 enabling 16 managing channels 16 changing ap...

Page 129: ...n about 76 enabling 76 content protection about 76 enabling 76 converting measurements 55 copying network time 59 passwords 78 text 25 corporate extension dialing setting 31 country codes setting defa...

Page 130: ...9 tasks 49 third party applications 39 See also removing delivery confirmation for email messages 88 for PIN messages 88 for SMS messages 93 dialing add pause 42 add wait 42 using letters 28 disabling...

Page 131: ...in 36 setting importance 7 stop forwarding 91 stop from sending 88 viewing filed 8 viewing longer subject line 89 See also messages email reconciliation about 21 deleted messages 21 handling conflict...

Page 132: ...ontacts 32 deleting contacts 33 editing contacts 33 enabling 32 requirements for using 102 folder redirection setting 10 folders adding for bookmarks 37 available for email redirection 90 changing 90...

Page 133: ...wing placeholders on web pages 36 viewing in browser 36 importance setting 7 increasing detail in images 20 inserting macros in AutoText entries 26 invitation responding to 46 K key rate setting 26 ke...

Page 134: ...searching 17 searching by recipient 17 searching by sender 17 searching by subject 17 setting notification for 61 setting search criteria 17 tips 118 moving bookmarks 37 email filter position 10 spee...

Page 135: ...42 102 personal folders reconciling with 100 personal identification number See PIN phone assigning speed dial 29 blocking calls 30 Bluetooth 58 call waiting 31 calling corporations 31 change display...

Page 136: ...ching by 17 recurring appointments See appointments recurring meetings See meetings redirecting email 10 90 reducing data size 76 115 refreshing web pages 36 registering with the wireless network 70 r...

Page 137: ...ecalling saved 17 saving 17 viewing last 17 viewing saved 17 searching about 17 across the handheld 17 by recipient 17 by sender 17 by subject 17 remote address book 42 set search criteria 17 tips 117...

Page 138: ...3 alarm volume 53 call waiting 31 cursor speed 26 date 59 default volume for calls 32 folder redirection 10 font 64 handheld password 75 76 home screen background 63 importance level of messages 7 lan...

Page 139: ...See profiles specified case definition 25 speed dial assign letters 29 assigning to contact 29 deleting 29 editing 29 moving contact 29 using 27 viewing list 29 spreadsheet attachment 96 subject sear...

Page 140: ...hortcuts 26 on Home screen 117 TLS about 37 setting 107 tracked changes viewing 97 transport layer security See TLS TTY about 32 requirements for using 102 setting 32 tunes See ring tones profiles tur...

Page 141: ...dding 42 102 web pages address 36 animated graphics 106 canceling requests 35 copying addresses 36 opening 35 refreshing 36 saving 37 saving requests 37 sending addresses 36 setting notification for 6...

Page 142: ...142...

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