Blackberry 7250 - CDMA2000 1X User Manual Download Page 101

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Frequently asked questions

General — frequently asked questions

Email and PIN messages — frequently asked questions

SMS messages — frequently asked questions

MMS messages — frequently asked questions

Attachments — frequently asked questions

Synchronization — frequently asked questions

Typing — frequently asked questions

Phone — frequently asked questions

Browser — frequently asked questions

Downloading — frequently asked questions

Contacts — frequently asked questions

Calendar — frequently asked questions

Tasks — frequently asked questions

Memos — frequently asked questions

Alarm — frequently asked questions

Bluetooth — frequently asked questions

Network coverage — frequently asked questions

Security — frequently asked questions

Summary of Contents for 7250 - CDMA2000 1X

Page 1: ...BlackBerry Wireless Handheld Version 4 1 User Guide...

Page 2: ...this document to you in a timely manner or at all RIM MAKES NO REPRESENTATIONS WARRANTIES CONDITIONS OR COVENANTS EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANT...

Page 3: ...tware and or BlackBerry Handheld Software and may require additional development or third party products and or services for access to corporate applications Licensed by QUALCOMM Incorporated under on...

Page 4: ......

Page 5: ...PIN messages 17 4 SMS messages 19 5 MMS messages 21 6 Search 25 7 Attachments 27 8 Synchronizing data 31 9 Backing up and restoring device data 33 10 Typing 35 11 Phone 39 12 Browser 47 13 Downloading...

Page 6: ...27 Security 87 28 Third party program control 93 29 BrickBreaker 97 30 Service books 99 31 Frequently asked questions 101 32 General frequently asked questions 103 33 Email and PIN messages frequentl...

Page 7: ...questions 123 39 Browser frequently asked questions 125 40 Contacts frequently asked questions 129 41 Calendar frequently asked questions 131 42 Bluetooth frequently asked questions 133 43 Security fr...

Page 8: ......

Page 9: ...m administrator If you do not have access to a BlackBerry Enterprise Server version 4 0 or later see the printed documentation that accompanied your device for more information about integrating your...

Page 10: ...10 User Guide...

Page 11: ...ed envelope changes to an open envelope Note If your BlackBerry device is integrated with more than one email account you might be able to open messages from the message list for a specific email acco...

Page 12: ...he message To resend your message to the same contact in the open message click the trackwheel Click Resend Resend pending messages Messages that appear in a messages list with a clock icon are pendin...

Page 13: ...unopened To change the status of a message click a message Click Mark Opened or Mark Unopened To change the status of multiple unread messages to read click a date field Click Mark Prior Opened Save a...

Page 14: ...Level 1 Notification sends messages with higher priority or Forward header only sends messages with only the To Sent and From fields If the message does not meet any filter criteria and should not be...

Page 15: ...wheel 3 Click Folder Redirection 4 Select the check boxes beside the folders from which messages should be forwarded 5 Click the trackwheel 6 Click Save Notes Make sure that you select the Inbox check...

Page 16: ...ply to all press L To file a message press I To search for text within a message press S To search for the next occurrence of the text press S again To move down a page press the Space key To move up...

Page 17: ...N messages are not routed through an existing email account When your PIN message is delivered to the recipient in a messages list a D appears with a check mark beside the PIN message Find your PIN In...

Page 18: ...18 User Guide Note To remove the original message from a reply click the trackwheel Click Delete Original Text...

Page 19: ...nding SMS messages to email addresses you can also send SMS messages to contacts who have email addresses Find your SMS number In the phone the My Number field displays your phone number If your Black...

Page 20: ...See page 111 Add contacts to SMS messages When composing an SMS message click the trackwheel Click Add Recipient Note You can send an SMS message to up to ten recipients Related topic Type an SMS numb...

Page 21: ...jpg gif wbmp png midi txt vcf vcs or smil content You can add one or more images that are not copyright protected to an MMS message but the message cannot exceed 300 KB You can only send non recurring...

Page 22: ...Type a message 5 Click the trackwheel 6 Click Send Set delivery and read notification 1 When composing an MMS message click the trackwheel 2 Click Options 3 Set the Confirm Delivery and Confirm Read...

Page 23: ...the previous message is not included You cannot edit the content of an MMS message that you forward You can only forward an MMS message if the content is not copyright protected Additional options mig...

Page 24: ...24 User Guide...

Page 25: ...trackwheel 2 Click Search 3 Set the search criteria 4 Click the trackwheel 5 Click Search Notes To save a search after setting the search criteria click the trackwheel Click Save Add a title and a sho...

Page 26: ...bject Note If your BlackBerry device is integrated with more than one email account you might be able to start a search from the message list for a specific email account The device searches only for...

Page 27: ...ip icon appears beside messages with attachments Related topic Can I view file attachments on my device See page 115 Open a file attachment 1 In a message click the trackwheel 2 Click Open Attachment...

Page 28: ...lt key and roll the trackwheel To zoom into or out of an image click the trackwheel Click Zoom In or Zoom Out To zoom to the original image size click the trackwheel Click Zoom 1 1 To turn an image 90...

Page 29: ...ttom of the message with the name of the attached contact Manage vCard address book attachments To view a vCard attachment in an open message click the attachment Click View Attachment To add the cont...

Page 30: ...30 User Guide To move between presentation views in a presentation press M...

Page 31: ...conciliation Related topic Can I reconcile email messages over the wireless network See page 119 Turn on wireless email reconciliation In the messages options click Email Reconciliation Set the Wirele...

Page 32: ...esktop Software Related topic Can I synchronize PIM items over the wireless network See page 119 Turn on wireless PIM synchronization In the tasks memo address book or calendar options set the Wireles...

Page 33: ...liation is not backed up If you are using the BlackBerry Desktop Software with your device you can back up and restore your device data using the Backup and Restore tool See the BlackBerry Desktop Sof...

Page 34: ...34 User Guide...

Page 35: ...AutoText To use AutoText type an AutoText entry Press the Space key Related topics About AutoText See page 35 Create AutoText entries See page 35 Turn off AutoText for SMS messages See page 36 Create...

Page 36: ...cented or special character hold the letter key and roll the trackwheel To turn on CAP lock press the Alt key the Right Shift key To turn on NUM lock press the Right Shift key the Alt key To turn off...

Page 37: ...0 Typing Note Depending on your theme a programs list might be available If your theme uses a programs list shortcuts can be used in the programs list even if the Dial From Home Screen field is set to...

Page 38: ...38 User Guide...

Page 39: ...t call timers Phone shortcuts Phone frequently asked questions Find your phone number In the phone the My Number field displays your phone number Make phone calls In the phone type a phone number or s...

Page 40: ...vide detailed information about your location to the emergency operator Because of certain limitations in A GPS technology and emergency infrastructure the emergency operator might not be able to esti...

Page 41: ...erry satellite position by clicking Refresh GPS try again when your BlackBerry device is exposed to a wide area of open sky Related topics About A GPS support See page 40 About location based services...

Page 42: ...e Phone button To turn mute off press the Phone button again Adjust the phone volume To increase the volume during a call roll the trackwheel up To decrease the volume roll the trackwheel down Use oth...

Page 43: ...dial list click Delete About call logs Call logs appear when you open the phone Missed call logs also appear in a messages list Depending on your theme missed calls might also appear on the Home scree...

Page 44: ...creen click the current call forwarding number Click Edit Numbers Click a phone number Click Delete Related topic How do I edit the phone number to which my calls are forwarded See page 124 About auto...

Page 45: ...kwheel Click Save Notes If your BlackBerry device is provisioned for voice mail the voice mail access number might already appear on the screen Contact your service provider for more information about...

Page 46: ...ange alert In the phone options click Sounds Set the Privacy Alert field Click the trackwheel Click Save Related topic About voice privacy See page 46 Reset call timers 1 In the phone click the trackw...

Page 47: ...nt that uses the BlackBerry Enterprise Server the BlackBerry Browser also enables you to view your corporate intranet Contact your system administrator for more information Use the Internet Browser wh...

Page 48: ...ck Save To load some images after the web page is loaded click the trackwheel Click More Images To load all the images click the trackwheel Click All Images To view an image on its own page click the...

Page 49: ...les If your BlackBerry device is integrated with an account that uses BlackBerry Enterprise Server version 4 1 or later you can view doc pdf ppt txt wpd and xls file types in the browser On a web page...

Page 50: ...s the Shift key the Space key To go to the home page press H To edit a web address in the Go To dialog box hold the Alt key and roll the trackwheel In the Go To field edit the text Click the trackwhee...

Page 51: ...s screen click the program Click Properties To delete a third party program click the program Click Delete Related topic Legal notice See page 139 Download ring tones 1 On a web page click a mid file...

Page 52: ...x Related topics About browser push See page 51 About the browser See page 47 Downloading frequently asked questions Why can t I load new programs onto my device Why did a new program appear on my dev...

Page 53: ...o call log or web page click the contact Click Add to Address Book Type any additional information Click the trackwheel Click Save Manage contacts Click a contact Click one of the following menu items...

Page 54: ...Custom Phone Tune 5 Set a phone tune 6 Click the trackwheel 7 Click Save Related topic About custom phone tunes See page 54 Create profile exceptions See page 74 About categories You can create catego...

Page 55: ...fore dialing the additional numbers pause or prompts you to type them wait Add pauses or waits When creating or editing a contact in a phone number field click the trackwheel Click Add Wait or Add Pau...

Page 56: ...ck Add To add all the contacts found during the search click Add All To view information for a contact click View To delete a contact from the search results click Delete To delete the search results...

Page 57: ...ou open the calendar in the calendar options set the Initial View field Click the trackwheel Click Save Navigate the calendar To go to a specific date click the trackwheel Click Go to Date Set the dat...

Page 58: ...s See page 132 What is dismissed if I click Dismiss All in a reminder See page 132 Schedule meetings 1 In the calendar click the trackwheel 2 Click New 3 Type the meeting details 4 If the meeting is r...

Page 59: ...meeting In an Accepted or Declined field click a contact Click one of the following menu items Invite Attendee Change Attendee Remove Attendee Calendar shortcuts For these shortcuts to work in Day vi...

Page 60: ...60 User Guide...

Page 61: ...r on a relative date for example on the last Friday of each month In the Days field set the days on which the weekly task should recur To select a day press the Enter key Manage tasks Click a task Cli...

Page 62: ...62 User Guide...

Page 63: ...ackwheel 2 Click New 3 Type a title 4 Type the body of the memo 5 Click the trackwheel 6 Click Save Manage memos Click a memo Click one of the following menu items View Edit Delete Memos frequently as...

Page 64: ...64 User Guide...

Page 65: ...he alarm Press any key If snooze is enabled in the Daily Alarm dialog box click Snooze Turn off the alarm In the alarm set the Daily Alarm field to Off Alarm frequently asked questions Why didn t my a...

Page 66: ...66 User Guide...

Page 67: ...or into another program click the trackwheel Click Paste Convert measurements In the calculator type a number Click the trackwheel Perform one of the following actions To convert the number from imper...

Page 68: ...68 User Guide...

Page 69: ...etooth About Bluetooth pairings When you pair your BlackBerry device with another Bluetooth enabled device you should be able to connect to the other Bluetooth enabled device over the wireless network...

Page 70: ...bled devices In the Bluetooth options perform one of the following actions In the Device Name field type the name of your BlackBerry device In the Discoverable field set whether your BlackBerry device...

Page 71: ...wireless network as the date and time source set the Date Time Source field to Network To use the BlackBerry network as the date and time source set the Date Time Source field to BlackBerry To set th...

Page 72: ...72 User Guide...

Page 73: ...he device has six preset notification profiles Loud Vibrate Quiet Normal Phone Only and Off You can edit these default profiles except for the Off profile You cannot delete them Enable profiles In the...

Page 74: ...lick Add Name 6 Click a contact 7 Click Continue 8 In the Use Profile field set the profile on which the exception should be based 9 Click the trackwheel 10 Click Save Notes You can add multiple conta...

Page 75: ...eing played the number of times that I have set For phone calls the number of times that the BlackBerry device sounds or vibrates is not determined by the number of beeps that you set in your notifica...

Page 76: ...ck a phone tune Click Set As Phone Tune Can I be notified of other items during a call Yes In the profiles list click a profile Click Edit Click an item Click Edit Set the Notify me during calls field...

Page 77: ...ighting press the Power button again To turn off backlighting manually press the Power button Related topic About backlighting See page 77 Set how long backlighting remains on To set how long backligh...

Page 78: ...s that are in cod file format Apply a theme to your device In the device options click Theme Click a theme Click Activate Note To activate a theme quickly select a theme Press the Space key Delete the...

Page 79: ...are displayed on the Home screen Notes You cannot hide the Options and Turn Wireless On Turn Wireless Off icons Depending on your theme you might not be able to move or hide other icons Related topic...

Page 80: ...80 User Guide...

Page 81: ...age See page 81 Set the display language See page 81 Add or remove a display language If your BlackBerry Handheld Software supports multiple languages you can add and remove languages using the Applic...

Page 82: ...82 User Guide...

Page 83: ...documentation that accompanied your device for more information about the differences for your theme Set the device to turn on and off automatically 1 In the device options click Auto On Off 2 Set th...

Page 84: ...84 User Guide Reset the device Remove and reinsert the battery...

Page 85: ...veling How do I register my device with the network How do I set the wireless network connection speed for my device How do I select a network when traveling To scan for the most appropriate network i...

Page 86: ...86 User Guide...

Page 87: ...s If your device is integrated with an account that uses the BlackBerry Enterprise Server you might not be able to change some security settings Contact your system administrator for more information...

Page 88: ...prevent accidentally placing calls or typing characters Lock and unlock the keyboard To lock the BlackBerry device keyboard on the Home screen click Keyboard Lock To unlock the keyboard double click t...

Page 89: ...ge 135 About the password keeper Use the password keeper to create and store all your passwords The password keeper is locked with a single password so you can store all your passwords in one place Us...

Page 90: ...o insert it Click the trackwheel Click Paste Warning Passwords copied to or from the clipboard are not encrypted About security self tests The security self tests program is designed to verify that se...

Page 91: ...ecurity Set owner information In the device options click Owner Type your contact information Click the trackwheel Click Save Note Owner information appears on the screen when you lock your BlackBerry...

Page 92: ...92 User Guide...

Page 93: ...trackwheel Click Reset Settings Related topics About firewall settings See page 93 Legal notice See page 139 About permissions for third party programs You can set whether third party programs on your...

Page 94: ...h a minus sign beside it Click Collapse If your device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later some settings might appear differently than the setting...

Page 95: ...ded document set the Browser Filters field To control whether third party programs can be used by your device as a source for customized themes set the Theme Data field Related topics Set permissions...

Page 96: ...96 User Guide...

Page 97: ...can destroy unbreakable bricks Laser enables you to shoot unlimited laser beams at the bricks Multi puts four balls in play Catch enables you to catch and hold the ball Flip changes the direction of t...

Page 98: ...and score to the public high score web site Unsubmitted high scores can be submitted at any time In BrickBreaker click the trackwheel Click Send High Score How do I check the BrickBreaker high score w...

Page 99: ...wireless network from your service provider or system administrator through the BlackBerry Desktop Software when you connect your device to your computer Accept new service books Service books should...

Page 100: ...100 User Guide...

Page 101: ...quently asked questions Typing frequently asked questions Phone frequently asked questions Browser frequently asked questions Downloading frequently asked questions Contacts frequently asked questions...

Page 102: ...102 User Guide...

Page 103: ...device information such as your device type software version and copyright information in the device options click About To return to the device options press the Escape button twice Why is there a fl...

Page 104: ...104 User Guide...

Page 105: ...lete messages Why were some of my messages deleted from the device How do I change how long messages and phone call logs remain in a messages list How do I restrict the types of email messages that ar...

Page 106: ...hich restrict the email messages that are sent to your device are not enabled See Manage filters on page 15 for more information Why is the menu item for sending a message not available If you do not...

Page 107: ...ce are also filed in your desktop email program If your device is not enabled for wireless email reconciliation your device must be integrated with an account that uses the BlackBerry Desktop Redirect...

Page 108: ...urned on wireless email reconciliation messages that you delete in your desktop email program are also deleted on your device Messages that you delete on your device are also deleted in your desktop e...

Page 109: ...oncile field to Off Save your changes Open the Email Reconciliation screen again and set the Wireless Reconcile field to On Save your changes How do I make changes to the folders on my device You cann...

Page 110: ...headers mean If your BlackBerry device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later your system administrator might have assigned an IT policy to your devi...

Page 111: ...erage area If you still cannot send SMS messages verify that your plan supports sending and receiving SMS messages and verify that the destination number uses the format your service provider requires...

Page 112: ...l the SMS options described appearing on my device Depending on your service provider plan some SMS message options might not be available on your BlackBerry device Contact your service provider for m...

Page 113: ...es MMS messages set the Automatic Retrieval field If you want your device to communicate with the MMSC and receive MMS messages only when you are in your home network area set the Multimedia Reception...

Page 114: ...114 User Guide Can I view the size of my MMS messages before I send them Yes In the open message click the trackwheel Click Options...

Page 115: ...ce must be integrated with an account that uses BlackBerry Enterprise Server version 3 6 or later for Microsoft Exchange BlackBerry Enterprise Server version 2 2 or later for IBM Lotus Domino BlackBer...

Page 116: ...t PowerPoint presentation in its original format your BlackBerry device must be integrated with an account that uses BlackBerry Enterprise Server version 4 1 or later Why is More available appearing a...

Page 117: ...ilable but it has not been retrieved To retrieve skipped content click the skipped content bar Click More Can I view tracked changes in document attachments Depending on the document type you might be...

Page 118: ...118 User Guide...

Page 119: ...rned on in the messages options If your device is integrated with an account that uses the BlackBerry Internet Service and your service provider supports wireless email reconciliation verify that you...

Page 120: ...the BlackBerry Desktop Software Online Help for more information Why do some characters in my desktop calendar not appear correctly after synchronization If you create calendar entries on your BlackBe...

Page 121: ...this feature your BlackBerry device must be integrated with an account that uses BlackBerry Enterprise Server version 3 6 or later for Microsoft Exchange and wireless email reconciliation must be turn...

Page 122: ...122 User Guide...

Page 123: ...r device for more information about wireless coverage levels Why am I no longer receiving calls Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wire...

Page 124: ...an adapter to connect the TTY device to your device TTY is only available on some BlackBerry devices Can I hide my device phone number from a contact when making a call Yes if your service provider s...

Page 125: ...urity options Why are there no browsers available on my device Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wireless network See the printed docu...

Page 126: ...check box you can view a web page when your BlackBerry device is not connected to the wireless network or when you are outside a wireless coverage area When you view the web page offline it displays t...

Page 127: ...ld is set to No Note Depending on your theme a programs list might be available If your theme uses a programs list shortcuts can be used in the programs list even if the Dial From Home Screen field is...

Page 128: ...128 User Guide...

Page 129: ...4 fields on the New Address screen These fields are custom fields where you can add information about your contacts such as spouse name or nickname You can set up your BlackBerry Desktop Software to s...

Page 130: ...profile Can I clear all the categories that apply to a contact task or memo Yes When editing the contact task or memo click the trackwheel Click Categories Click the trackwheel Click Clear Selection...

Page 131: ...s fields and the Mark as Private check box when editing a recurring appointment or meeting When editing a recurring meeting that you created you can also edit the meeting participants How do I expand...

Page 132: ...d to a longer period of time When you increase the amount of time in this field any appointments in your calendar during that period of time appear in your device calendar Can I set a snooze time for...

Page 133: ...st of paired Bluetooth enabled devices click your computer Click Connect See the BlackBerry Desktop Software Online Help for more information about connecting your device to your computer using a Blue...

Page 134: ...evice is paired with your BlackBerry device In the paired Bluetooth enabled devices list click a paired Bluetooth enabled device Click Device Properties Set the Trusted field to Yes Can I prevent Blue...

Page 135: ...restore device data and services using the Backup and Restore tool See the BlackBerry Desktop Software Online Help for more information How do I prevent passwords from accidentally being copied to th...

Page 136: ...d keeper In the password keeper options set the password length and specify whether randomly generated passwords must contain letters numbers or symbols How do I prevent passwords from appearing on th...

Page 137: ...a crossed out icon Click Hide Application To switch to another program hold the Alt key and press the Escape button Continue to hold the Alt key and select a program Release the Alt key to switch to...

Page 138: ...ltiple items or characters hold the Shift key and roll the trackwheel To page up or down in a list hold the Alt key and roll the trackwheel To move to the top of a screen press T To move to the bottom...

Page 139: ...owners The handheld and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6...

Page 140: ...Research In Motion does not in any way endorse or guarantee the security compatibility performance or trustworthiness of any third party application and shall have no liability to you or any third par...

Page 141: ...e 55 sharing with Bluetooth enabled device 70 updating contacts from attachments 29 See also contacts address book attachments about 27 29 adding 12 opening 29 addresses image 48 link 48 web page 48 a...

Page 142: ...trusted device 70 134 book icon See service books bookmarks adding folders 50 available offline 126 changing 49 creating 49 deleting 49 moving 50 organizing 50 renaming folders 50 BrickBreaker checki...

Page 143: ...s 43 editing notes 43 forwarding notes 43 setting 43 using 43 call waiting 42 calls alternating between 42 answering 42 automatic volume control 44 default volume 46 dialing using letters 42 emergency...

Page 144: ...ing 31 vCard attachments 22 viewing 53 See also address book content compression about 88 turning on 89 content protection about 88 turning on 88 converting measurements 67 copying calculation 67 pass...

Page 145: ...s 120 device activating over wireless network 9 backing up data 33 changing folders on 109 resetting 84 restoring 33 silencing 75 turning off automatically 83 turning on automatically 83 unlocking 88...

Page 146: ...ms folder 121 encryption keys about 89 regenerating 89 requirements for regenerating from device 135 ending calls 39 42 enterprise activation 9 escalating volume 75 extending battery life 83 F file at...

Page 147: ...ynchronization 119 tasks 61 typing 36 full content opening 27 G generating new encryption keys 89 getting started 9 groups See mailing lists H hiding browser 48 phone number 124 programs 79 137 sent m...

Page 148: ...umber of 130 opening 58 recurring 58 removing attendees 59 requirements for creating 119 responding to invitations 59 scheduling 58 memory changing cache size 116 database sizes 103 memos applying cat...

Page 149: ...cuts 138 notification flashing light 103 for browser push 52 for MMS messages 113 for voice privacy 46 setting for programs 73 turning off 75 See also profiles numbers finding MMS 21 finding phone 39...

Page 150: ...speed dial 41 using when device is locked 123 voice mail 45 volume 42 See also calls phone book See address book contacts phone calls See calls pictures navigating 48 PIN messages about 17 adding cont...

Page 151: ...message history 20 See also deleting replying deleting original text 12 email messages 12 MMS messages 22 PIN messages 17 SMS messages 20 requirements browser 125 call forwarding 124 email reconcilia...

Page 152: ...MIME 135 self tests 90 135 setting third party program permissions 93 storing passwords 89 third party programs accessing connections with the device 95 third party programs accessing external connec...

Page 153: ...sion dialing 45 default area code 44 default country code 44 smartcase definition 35 SMS messages about 19 adding contacts 20 deleting 20 delivery confirmation 111 display more items in thread 111 fin...

Page 154: ...s 94 personal information 95 setting permissions for 93 three way calls making 42 requirements 124 timers resetting 46 tracked changes viewing 117 TTY about 45 requirements for using 124 setting 45 tu...

Page 155: ...r 46 volume adjusting for phone 42 alarm 65 controlling automatically 44 custom phone tunes 130 escalating 75 setting default for calls 46 W wait about 55 adding 55 web pages address 48 animated graph...

Page 156: ...156 User Guide setting 127 Z zooming images 48...

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