As soon as you have purchased the wet/dry vacuum, we recommend that you check to make
sure it is intact and that you read the operating instructions carefully before using it. The
purchase receipt for this product is to be retained and must be presented if making a claim
under the terms of the Smart Marketing Group (SMG) warranty. Bank account statements are
not acceptable for proof of purchase.
This warranty does not cover wet/dry vacuum intended for hire or use in commercial
applications or in commercial premises. The warranty will under no circumstances extend to
reimbursement or payment of damages, whether direct, indirect or consequential.
The warranty is void if there is evidence the wet/dry vacuum has been modified or tampered
with in any way or used with unauthorised accessories without our consent.
SMG declines any responsibility or liability whatsoever arising from misuse or abuse, negligent
handling of the wet/dry vacuum or if the product has not been installed or failure to comply
with the relevant safety, operating, setting and maintenance instructions (see further in this
manual). The warranty does not extend to installation or disconnection costs.
Any item sent freight forward/collect for repair will be refused. Warranty repairs are free of
charge, provided the product is delivered to our service department or authorised service
agent. The wet/dry vacuum will need to be returned, adequately protected in a box. SMG
will not be responsible for any in-transit loss or damage. Assistance under the warranty will
only be made available if the request is made to our customer service team on the contact
numbers listed below and proof of purchase is provided.
This is a repair only warranty you will need to take the wet/dry vacuum to the authorised
service agent after contacting our customer service centre.
If the product includes various accessories or components, only the defective accessory or
component will be replaced or repaired.
SMG reserves the right to replace defective parts of the product with parts and components
of similar quality, grade and composition where an identical part or component is not available.
Products presented for repair may be replaced by refurbished products of the same type
rather than being repaired. Refurbished parts may be used to repair the products.
Damage caused by third party accessories is not covered under this warranty. Damage caused
to attached equipment or third party accessories will not be covered under this warranty. Rust
and corrosion are not covered under this warranty.
If a warranty fault is found the freight cost will be credited to the owner. If no fault is found the
product will be returned and any costs associated with the service will be charged to the owner.
Blockages caused by spider webs, insects, dirt, accumulated dust, incorrect voltage and wattage
are not covered by this warranty.
SMG reserves the right to replace or repair the product within the warranty period. Parts found
to be defective due to a manufacturing fault will be replaced free of charge.
In the event of SMG choosing to replace the product, the warranty will expire at the original
date of purchase. If no warranty fault is found the owner will be advised and the product will
be returned and any costs associated with the service will be charged to the owner.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. The benefits of this warranty are in addition to any rights and
remedies imposed by Australian State and Federal legislation that cannot be excluded.
In New Zealand, this SMG warranty is in addition to the conditions and guarantees which are
mandatory as implied by the New Zealand Consumer Guarantee Act 1993. For service, spare
parts or product informationplease contact customer service:
Australia: 1300 660 457
New Zealand: 0800 474 876
COMPLETE WARRANTY STATEMENT – WET/DRY VACUUM
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