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CHAPTER 5: TROUBLESHOOTING
5.1 TROUBLESHOOTING STEPS
Follow these steps to troubleshoot your switch:
1. Power: Make sure all devices are powered on (the sources, switch and display devices).
2. Indicator: Make sure LED indicators of the switch are normal according to user manual.
3. Devices: Make sure a picture can be shown normally when connecting source to display devices directly.
4. Cable: Plug in and out an HDMI cable or try another HDMI cable. Make sure the specific cable length is within the transmission range in
the user manual Specification section.
5. Compatibility: Test other source and display devices to determine if it is a compatibility issue.
5.2 CONTACTING BLACK BOX
If you determine that your switch is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Black Box Technical Support at 877-877-2269 or [email protected].
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a
complete description, including:
the nature and duration of the problem.
when the problem occurs.
the components involved in the problem.
any particular application that, when used, appears to create the problem or make it worse.
