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CHAPTER 6: TROUBLESHOOTING
6.1 TROUBLESHOOTING STEPS
Follow these steps to troubleshoot your splitter:
1. Power: Make sure all devices are powered on (source, splitter and display devices).
2. Indicator: Make sure the LED indicators of the splitter are normal according to this user manual.
3. Devices: Make sure the picture can be shown normally when connecting source to display devices directly.
4. Cable: Plug in and out the HDMI cable or try another HDMI cable.
Make sure the HDMI cable length is within the transmission range listed in the following table based on different resolutions.
TABLE 6-1. RESOLUTION AND TRANSMISSION RANGE
CABLE
RESOLUTION
MAXIMUM DISTANCE
HDMI
4K @ 30 Hz,
1080p @ 60 Hz
33 ft. (10 m)
4K @ 60 Hz
10 ft. (3 m)
NOTE: These are maximum distances and depending on cable and other factors, cannot be guaranteed.
5. EDID: There are mulitple output states for video and audio depending on the EDID rotary switch settings. Refer to Chapter 4, EDID
Management to ensure the displays work properly.
6. Compatibility: Test other source and display devices to determine if it is a compatibility issue.
6.2 CONTACTING BLACK BOX
If you determine that your splitter is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Black Box Technical Support at 877-877-2269 or [email protected].
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have
a complete description, including:
the nature and duration of the problem.
when the problem occurs.
the components involved in the problem.
any particular application that, when used, appears to create the problem or make it worse.
