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CHAPTER 5: Troubleshooting
5.2 Calling Black Box
If you determine that your Stackable MiniHub is malfunctioning,
do not
attempt to alter or repair it.
Contact Black Box at 724-746-5500. The problem
might be solvable over the phone.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a complete
description, including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used, appears to create the problem
or make it worse.
5.3 Shipping and Packaging
If you need to transport or ship your Stackable MiniHub:
• Package it carefully. We recommend that you use the original container.
• If you’re shipping the MiniHub for repair, include its power supply. If
you’re returning the MiniHub, include everything you received with it.
Before you ship the MiniHub for repair or return, contact Black Box to
get a Return Authorization (RA) number.
