724-746-5500 | blackbox.com
724-746-5500 | blackbox.com
Page 17
Chapter 5: Troubleshooting
5. Troubleshooting
5.1 Calling Black Box
If you determine that your ServTray is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable
parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
5.2 Shipping and Packaging
If you need to transport or ship your ServTray:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the ServTray for repair, make sure you include everything that came in the original package. Before you ship,
contact Black Box to get a Return Authorization (RA) number.
