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724-746-5500   |   blackbox.com 

724-746-5500   |   blackbox.com 

Page 17

Chapter 5: Troubleshooting

5. Troubleshooting

5.1 Calling Black Box

If you determine that your ServTray is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable 
parts. Contact Black Box at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if 
you have a complete description, including:

• the nature and duration of the problem.

• when the problem occurs.

• the components involved in the problem.

• any particular application that, when used, appears to create the problem or make it worse.

5.2 Shipping and Packaging

If you need to transport or ship your ServTray:

• Package it carefully. We recommend that you use the original container.

•  If you are shipping the ServTray for repair, make sure you include everything that came in the original package. Before you ship, 

contact Black Box to get a Return Authorization (RA) number.

Summary of Contents for ServTray KVT201A-JP-R3

Page 1: ...dard 19 1U height rack drawer ServTray KVT201A JP R3 KVT202A JP R3 Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Customer Support Information ...

Page 2: ...er is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved ...

Page 3: ...an el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación o como se indique en el aparato 12 Precau...

Page 4: ...entronics Corporation UL is a registered trademark of Underwriters Laboratories Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners We re here to help If you have any questions about your application or our products contact Black Box Tech Support at 724 746 5500 or go to blackbox com and click on Talk to Black Box You ll be live with one of...

Page 5: ...able of Contents Chapter Page 1 Specifications 6 2 Overview 7 2 1 Introduction 7 2 2 What s Included 7 2 3 Rear Bracket Extensions 8 3 Assembly and Installation 10 4 Operation 16 5 Troubleshooting 17 5 1 Calling Black Box 17 5 2 Shipping and Packaging 17 ...

Page 6: ...lay Color RGB 6 bit data 262 K colors Input Signal RGB analog H V separate Plug n Play VESA VESA DDC 1 2B Viewing Angle typical KVT201A JP R3 70 to 70 H 60 to 60 V KVT202A JP R3 80 to 80 H 80 to 80 V Backlight Unit KVT201A JP R3 2 CCFLs edge light top bottom KVT202A JP R3 4 CCFLs edge light top bottom Connectors 1 Centronics female 2 6 pin mini DIN 1 HD15 1 barrel connector for power Temperature O...

Page 7: ...t the ServTray to a ServSwitch The KVM module comes with a universal Centronics 36 pin connector use it to connect the module to the console drawer On the opposite side of the KVM module are two 6 pin mini DIN connectors and one HD15 connector to connect directly to a PS 2 computer or to a ServSwitch console ports Finally the module has a barrel connector for power The 0 12 x 0 24 screws listed in...

Page 8: ...vTray in its maximum and minimum extension positions Figure 2 2 Rear bracket pair NOTE The following length is the depth measured between the front pole and rear pole inside a 4 post rack or cabinet not the outside depth of the enclosure 45 3 115 1 cm Figure 2 3 The maximum depth of the unit 23 7 60 2 cm Figure 2 4 The minimum depth of the unit ...

Page 9: ...724 746 5500 blackbox com Page 9 Chapter 2 Overview Open rack Open rack ServTray Figure 2 5 ServTray installed on an open rack ...

Page 10: ... screws included attach the extensions included with your ServTray Kit to both sides of the KVM switch module See Figures 3 1 through 3 5 The wide edged plastic extension should be on the top side see Figure 3 5 Rear brackets Extensions Figure 3 1 Rear brackets and extensions KVM module Extension 4 counter sunk screws Figure 3 2 Attaching the extensions to the KVM module ...

Page 11: ... Chapter 3 Assembly and Installation Extension Switch module Figure 3 3 Attaching an extension to one side of the KVM switch module Extension on side of switch module Switch module Figure 3 4 KVM switch module with extensions attached ...

Page 12: ...ncluded screw the console drawer onto the rack See Figures 3 6 and 3 10 WARNING Do not remove the safety stopper until you complete the assembly Figure 3 6 Locating the safety stopper 4 Slide the rear bracket into both sides of the unit Make sure that the two wheels with screws are inside the bracket s track while sliding in the rear bracket See Figure 3 7 Safety stopper Console drawer ...

Page 13: ...bly and Installation ServTray Rear bracket Rear bracket Bracket track Figure 3 7 Install the rear bracket onto the ServTray 5 Push the KVM switch module evenly towards the drawer See Figure 3 8 Figure 3 8 Pushing the module towards the console drawer ...

Page 14: ...he screw to the module See Figure 3 9 Thumbscrews KVM module Console drawer Figure 3 9 Fasten the screw to the module 7 Remove the safety stoppers from the front sides of the drawer left and right in sequence See Figure 3 10 Figure 3 10 Removing the safety stoppers Safety stopper Console drawer ...

Page 15: ... shown in Figure 3 11 This side attaches to the ServTray unit s KVM module This side connects to the computer server HD15 male connector 2 6 pin mini DIN male connectors CPU cable included Figure 3 11 Cable for connecting the KVM module to a computer 9 Connect the power supply to the power jack on the switch module See Figure 3 12 Power connector Figure 3 12 Attaching the power supply to the modul...

Page 16: ...itch the power to the LCD panel on or off via the power switch 3 in Figure 4 1 4 Use the keyboard status keys Num Lock Caps Lock and Scroll Lock to view status The Num Lock key labeled 4 shows the Keyboard Num Lock status on or off The Caps Lock key labeled 5 shows the Keyboard Caps Lock status on or off The Scroll Lock key labeled 6 shows the Keyboard Scroll Lock status on or off 5 Use the touch ...

Page 17: ...ate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the problem or make it worse 5 2 Shipping and Packaging If you need to transport or ship your ServTray Package it carefully We recommend that you use the original container If yo...

Page 18: ...binets and racks and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in 20 seconds or less Copyright 2010 All rights reserved KVT201A JP R3 rev 1 Black Box Tech Support FREE Live 24 7 Tech support the way it should be Great tech support is just 20 seconds away at 724 746 5500 or blackbox com ...

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