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Black Box ServSwitch Wizard ACU5050A-R2, User Manual

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Black Box ServSwitch Wizard ACU5050A-R2 User Manual Download Page 30

ServSwitch Wizard VGA/USB

724-746-5500   |   blackbox.com 

Page 30

Appendix A. Troubleshooting

A.1 Status indicators

The green indicators built into the link connectors on each module provide useful feedback regarding the connection and power 
status:

During startup (of the local module)

•  One very short green flash: no valid DDC information available from a locally connected video monitor, no changes made to 

stored DDC information.

•  Single green flash: DDC information being read from a locally connected video monitor, but no changes made to stored DDC 

information.

•  Rapid green flash for 2 to 3 seconds, followed by single flash: New DDC information being read and stored from a locally con

-

nected video monitor.   

•  Two green flashes - Checksum error prior to copying - no information will be programmed.

•  Three green flashes - Too much data to fit into the module - the module can hold a maximum of two pages of DDC informa

-

tion.

•  Rapid green flashing followed by four flashes - data was lost during copying - the default data was substituted. Repeat the 

power on process.

•  Rapid green flashing followed by five flashes - Checksum error during copying - the default data was substituted. Repeat the 

power on process.

During operation (either module)

•  Continual yellow: Valid CATx link to other module sensed

 (on dual-variants, only the indicator of the 

lower

 link connector is 

used for this purpose).

•  Continual green: Correct power input sensed. 

Important: The ServSwitch Wizard VGA-USB can be used with other hubs in the system, but please note that due to power con-
straints, the local unit should not be connected to the downstream port of a bus-powered USB hub. Additionally, dual-variant 
local units must always be powered using their supplied power adapter. Please see section 3.2.1.5 Local module power for details. 

Summary of Contents for ServSwitch Wizard ACU5050A-R2

Page 1: ...zard VGA USB ACU5050A R2 ACU5250A R2 Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Customer Support Information NETWORK SERVICES Dual variant models ...

Page 2: ...tWare is a registered trademark of Novell Inc Sun is a trademark of Sun Microsystems Inc Unix is a registered trademark of UNIX System Laboratories Inc BSD is a registered trademark of UUNet Technologies Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners We re here to help If you have any questions about your application or our products co...

Page 3: ...en the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate ...

Page 4: ... impidan el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación o como se indique en el aparato 12 ...

Page 5: ...n 20 3 3 Video display DDC information 22 3 3 1 DDC indications 23 3 4 Video compensation 24 3 4 1 To enter video compensation mode 25 3 4 2 To exit video compensation mode return to normal operation 25 3 4 3 To set the cable type 26 3 4 4 To set the cable length 26 3 4 5 To adjust video gain 27 3 4 6 To adjust color skew 27 4 Operation 28 4 1 General use 28 4 2 Dual user arbitration 28 4 3 Periph...

Page 6: ...C 50 60Hz 0 5A Power to remote unit 5VDC 12 5W Operating temp 32 to 104 F 0 to 40 C Approvals CE FCC ServSwitch Wizard VGA USB dual variant Casings w x h x d Local module 122mm 4 7 x 48mm 2 x 75mm 3 Remote module 162mm 6 4 x 48mm 2 x 75mm 3 Construction 1U compact case robust metal design Weight Local module 500g 1 1lbs Remote module 650g 1 4lbs Mount kits Rack mount Power to adapter 100 240VAC 50...

Page 7: ...sure that every color arrives at precisely the right time ensur ing a sharp image every time The ServSwitch Wizard VGA USB dual variant models use an additional CATx connection to provide dual analog video links The USB connections are seamless allowing four full speed USB 2 0 devices to be used simultaneously with full support for discon nect re connect at any time without causing errors The Serv...

Page 8: ...es can be situated on a desk or alternatively for larger installations mounted within an optional rack mount chassis 3 1 1 Desk mount Apply the supplied self adhesive rubber feet to the underside of the module as shown in Figure 3 1 Figure 3 1 Applying the supplied self adhesive rubber feet to the underside of the module ...

Page 9: ...per lip of the rack allows the two screws on the module s upper edge to slide through 4 The rack mount chassis has a series of holes in its floor that are spaced to accommodate the two screws on the module s lower edge Ensure that the screws correctly locate into the two holes of the chosen slot The rack securing plate on the module should now be flush with the front of the rack mount chassis 5 Us...

Page 10: ...their supplied power adapter Please see section 3 2 1 5 Local module power for details 3 2 1 Connections at the local module 3 2 1 1 Video connections 1 Where possible ensure that power is disconnected from the computer system to be connected 2 Use the supplied VGA link cable to connect the VGA input socket of the local module to the video output socket of the com puter as shown in Figure 3 3 Figu...

Page 11: ...the dual variant local module L I N K P O W E R O U T T O R E M O T E O N h W i z a r d V G A U S B K V M E X T E N D E R Figure 3 5 Optionally attaching a video display to the local module L I N K P O W E R O U T O U T A B T O R E M O T E O N S e r v S w i t c h W i z a r d V G A U S B B L A C K B O X K V M E X T E N D E R Dual variant only Optionally connect a second local video display to the u...

Page 12: ...t of a bus powered USB hub Additionally Wizard VGA USB dual variant local units must always be powered using their supplied power adapter Please see section 3 2 1 5 Local module power for details 1 Use the supplied USB cable to link the USB socket of the local module to a vacant USB socket on the computer as shown in Figure 3 7 LOCAL OUT IN IN S e r B Figure 3 7 Attaching the USB link cable to the...

Page 13: ...ule as shown in Figure 3 8 Figure 3 8 Attaching an audio input to the single and dual variant local modules 2 Optionally connect local speakers to the audio output port on the local module as shown in Figure 3 9 LOCAL OUT A B IN IN IN S e B LOCAL OUT IN IN S e r B Figure 3 9 Attaching speakers to the single and dual variant local modules LOCAL OUT IN IN S e r B LOCAL OUT A B IN IN IN S e B ...

Page 14: ...al module Ensure that the primary and secondary links from the local module are not crossed L I N K P O W E R O U T T O R E M O T E O N h W i z a r d V G A U S B K V M E X T E N D E R L I N K P O W E R O U T O U T A B T O R E M O T E O N S e r v S w i t c h W i z a r d V G A U S B B L A C K B O X K V M E X T E N D E R Dual variant only Attach a second category 5e 6 or 7a link cable up to 984 feet ...

Page 15: ...odule See Figure 3 12 L I N K P O W E R O U T T O R E M O T E O N h W i z a r d V G A U S B K V M E X T E N D E R L I N K P O W E R O U T O U T A B T O R E M O T E O N S e r v S w i t c h W i z a r d V G A U S B B L A C K B O X K V M E X T E N D E R 2 Insert the IEC connector of the separate power lead into the corresponding socket of the power adapter See Figure 3 13 Figure 3 12 The use of a powe...

Page 16: ...d from the video display to the video out socket on the remote module as shown in Figure 3 14 REMOTE Figure 3 14 Attaching the VGA video display cable Dual variant only Optionally attach the lead from a second video display to the upper video out socket on the dual vari ant remote module Figure 3 15 Attaching two VGA video display cables to the dual variant local module A B REMOTE To primary video...

Page 17: ...ll prevent damage by shutting down the unit if the total power draw becomes excessive 3 2 2 3 Audio connections 1 Optionally attach the lead from your stereo speakers to the audio output socket on the remote module as shown in Figure 3 17 Figure 3 17 Optionally attaching stereo speakers REMOTE 3 2 2 2 USB connections 1 Attach the leads of up to four USB devices two of which are usually a keyboard ...

Page 18: ...ory 5 5e 6 7 or 7a link cable up to 984 meters in length to the upper socket on the remote module as shown in Figure 3 19 Figure 3 19 Attaching two CATx link cables to a dual variant remote module Ensure that the primary and secondary links from the local module are not crossed L I N K P O W E R O U T T O L O C A L O N W i z a r d V G A U S B V M E X T E N D E R L I N K P O W E R O U T T O L O C A...

Page 19: ...U T T O L O C A L O N W i z a r d V G A U S B V M E X T E N D E R Figure 3 20 Attaching the power adapter 2 Attach the IEC power cord to the power adapter body and insert the mains plug of the cord to a nearby power outlet as shown in Figure 3 21 Figure 3 21 Attaching the power cord to the adapter L I N K P O W E R O U T T O L O C A L O N S e r v S w i t c h W i z a r d V G A U S B B L A C K B O X...

Page 20: ...eous access PC AUDIO VIDEO USB USER 1 USER 2 LINK REMOTE POWER OUT TO LOCAL ON S e r v S w i t c h W i z a r d V G A U S B B L A C K B O X K V M E X T E N D E R LINK REMOTE POWER OUT TO LOCAL ON S e r v S w i t c h W i z a r d V G A U S B B L A C K B O X K V M E X T E N D E R LINK LOCAL POWER OUT OUT IN IN TO REMOTE ON S e r v S w i t c h W i z a r d V G A U S B B L A C K B O X K V M E X T E N D E...

Page 21: ...Most of the connections are similar to the standard configuration The main difference is in the links to the second local module Use an audio link lead to connect the audio out socket of the first local module to the audio in socket of the second Similarly use a video link lead to connect the video out and video in ports The second local module then requires its own USB link directly to the comput...

Page 22: ...ed through connector If a local video monitor is found its DDC information will be compared to the information already stored and if different will be copied stored and presented to the video adapter upon request If no local video monitor is found the local module will make available its previously stored set of DDC parameters to the video adapter upon request or if none were stored a default set ...

Page 23: ...ve one single flash as the information is checked and normal operation resumes If different DDC information is located the green indicator will flash rapidly for 2 to 3 seconds while the new information is stored A single flash will then be given as the information is checked and normal operation resumes The local module s green indicator also provides fault indications to assist with troubleshoot...

Page 24: ...supplied CD ROM in particular helps to highlight the pixel layout by showing very narrow horizontal and vertical lines Test images while compensating For best results while adjusting video compensation arrange a combination of elements on the remote display We suggest the following Roughly half of the screen to display standard operating system color icons on a mid green wallpaper A quarter screen...

Page 25: ...ew adjustments to fine tune the remote video image Please see the next page for details about each adjustment When your adjustments are complete return the unit to normal operation as described below 3 4 2 To exit video compensation mode return to normal operation 1 Ensure that you are at standby level by exiting from any adjustment options 2 On the remote unit return the miniature switch 1 to its...

Page 26: ...ompensation changes to the chosen video channel using the techniques described below To return to using both channels from standby press and then press The green indicators of both link sockets will flash 3 4 3 To set the cable type a From standby press The Num Lock and Caps Lock indicators will flash b Type the number that corresponds to the category of link cable used Press for Cat 5 Press for C...

Page 27: ... icons and text Also check the skewtest exe image to confirm whether the red green and blue crosses are all vertically aligned Num Lock Caps Lock Scroll Lock Num Lock Caps Lock Scroll Lock Num Lock Caps Lock Scroll Lock a From standby press either or depending on which color needs to be adjusted The Num Lock Caps Lock or Scroll Lock indicators will flash for the Red Green and Blue channels respect...

Page 28: ... one user will cancel out a simultaneous left mouse move by the other The same is also true when the local module has feed through peripherals attached to it adjacent to the computer For this reason the ServSwitch Wizard VGA USB dual user arrangement is better suited to situations where two users would not often require simultaneous access 4 3 Peripheral operation 4 3 1 USB Each ServSwitch Wizard ...

Page 29: ...Chapter 4 Operation 724 746 5500 blackbox com Page 29 ...

Page 30: ...Three green flashes Too much data to fit into the module the module can hold a maximum of two pages of DDC informa tion Rapid green flashing followed by four flashes data was lost during copying the default data was substituted Repeat the power on process Rapid green flashing followed by five flashes Checksum error during copying the default data was substituted Repeat the power on process During ...

Page 31: ...r adapter into a grounded socket outlet close to the module that it is powering Replace the power adapter with a manufacturer approved type only Do not use the power adapter if the power adapter case becomes damaged cracked or broken or if you suspect that it is not operating properly If you use a power extension cord with the remote module make sure the total ampere rating of the devices plugged ...

Page 32: ...and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in 30 seconds or less Copyright 2012 Black Box Corporation All rights reserved ACU5250A R2 rev 1 Black Box Tech Support FREE Live 24 7 Great tech support is just 30 seconds away at 724 746 5500 or blackbox com NETWORK SERVICES Tech support the way it should be ...

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