TROUBLESHOOTING
25
TROUBLESHOOTING
Computer does not boot, keyboard or mouse error received.
¾
Cable is loose, reseat cable and on PC hit F1 to continue or reboot
computer.
¾
Wrong cable or keyboard and mouse cables reversed.
¾
Cable is defective; try using cable from another computer.
¾
Port on the ServSwitch is defective; try using another port on ServSwitch. If
the problem goes away port is defective.
¾
Port on computer is defective, try plugging in keyboard or mouse directly if
problem remains computer port is defective. If power status LED not lit, fuse
on motherboard may be blown.
¾
Computer keyboard and mouse not configured.
Mouse driver does not load.
¾
If PS/2 type mouse, computer must be connected to ServSwitch at boot-up
time in order for the mouse to be recognized by the computer. Reboot
computer with ServSwitch powered on and cable attached.
¾
Computer keyboard and mouse not configured.
Can’t switch computers from keyboard
¾
Power to the ServSwitch was removed for less than three seconds possibly
causing keyboard to lock up. Disconnect and re-connect the keyboard.
¾
If PS/2 type keyboard and mouse, cables may be reversed.
¾
Not using left control key. Using numeric keypad instead of keys on top row.
Not releasing control key before typing in number. Waiting more than 2
seconds to enter computer number. Using caps lock or shift key.
Wrong or missing characters from those typed
¾
For PCs, the mode of the keyboard does not match that of the computer.
Issue the mode command, usually 1 for IBM PS/2s, 3 for Unix computers,
and 2 for all others. The default setting is mode 2. Sometimes an incorrect
mode will confuse the computer or keyboard and require re-booting the
computer or resetting the keyboard by unplugging and plugging it back in.
Switch to Switch failure
n
Verify the firmware in all like switches is the same revision.
Mouse does not move
¾
Mouse not configured.
¾
ServSwitch turned off after or not connected when computer
booted or application using mouse run. Exit and re-enter application using
mouse or issue reset command.
¾
PS/2 mouse was not connected when ServSwitch powered up or
disconnected and reconnected. Issue the reset command or reconfigure the
mouse.
Summary of Contents for ServSwitch KV3104MN-R4
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