SERVSWITCH DT BASIC II
6. Troubleshooting
If your ServSwitch DT Basic II doesn't appear to be working properly, ensure that
all cables are well-seated. Check that keyboard/mouse cables are not swapped.
Label and bundle the cables for each computer to avoid confusion when connected
to the ServSwitch. If those suggestions don't work, see Table 6-1 below.
Table 6-1. Problems/Solutions.
Symptom
Causes
Solutions
Keyboard or mouse
doesn’t work
Improper power-up
sequence. Keyboard or
mouse not properly
initialized.
Press and hold down the
push button for 3 seconds
to re-initialize the
keyboard and mouse.
If problem persists, unplug
the keyboard or mouse,
wait for a few seconds,
and then plug it back in.
Keyboard error on boot
Loose keyboard
connection.
Make sure keyboard
cables are well-seated.
Keyboard strokes shifted.
The computer was in
shifted state when last
switched.
Press both SHIFT keys.
Auto Scan does not switch
PC automatically and
ServSwitch beeps.
All PCs are off or only one
PC is turned on. Auto
Scan mode works for
powered-on computers
only.
Turn computers on.
Press left
Ctrl
key twice to
abort Auto Scan mode.
The up and down arrow
keys do not work in
Manual Scan.
All PCs are off or only one
PC is turned on. Manual
Scan mode works for
powered-on computers
only.
Turn computers on.
Press any other key to
abort Manual Scan mode.
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