Black Box ServSwitch ACX300 Manual Download Page 19 | Manualshive

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724-746-5500 | blackbox.com

Page 19

Chapter 5: Troubleshooting

Table 5-1. International Contact Information.

Country

Web site/E-mail

Phone

Fax

United
States

www.blackbox.com
[email protected]

724-746-5500

724-746-0746

Austria

www.black-box.at
[email protected]

+43 1 256 98 56

+43 1 256 98 56

Belgium

www.blackbox.be
support.nederlands@
blackbox.be
support.french@
blackbox.be
support.english@
blackbox.be

+32 2 725 85 50

+32 2 725 92 12

Denmark

www.blackbox.dk
support@blackbox.
dk

+45 56 63 30 10

+45 56 65 08 05

Finland

www.blackbox.fi
[email protected]

+358 201 888 800

+358 201 888 808

France

www.blackbox.fr
[email protected]

+33 1 45 606 717

+33 1 45 606 747

Germany

www.black-box.de
techsupp@black-box.
de

+49 811 5541 110

+49 811 5541 499

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Summary of Contents for ServSwitch ACX300

Page 1: ...Extender EC ACX300 Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Customer Support Information ...

Page 2: ...uble Diamond logo are registered trademarks and ServSwitch is a trademark of BB Technologies Inc HDMI is a registered trademark of HDMI Licensing L L C Windows is a registered trademark of Microsoft Corporation Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners ...

Page 3: ... to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for radio noise emis sion from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le présent a...

Page 4: ...bra o superficie similar puede bloquea la ventilación no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuent...

Page 5: ...o sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cable de poder o el contacto ha sido dañado u B Objectos han caído o líquido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempeño o E El aparato ha sido tirado o...

Page 6: ...hat s Included 8 2 4 Hardware Description 9 2 4 1 Transmitter Local Unit 9 2 4 2 Receiver Remote Unit 11 3 Installation and Operation 13 3 1 Cable Requirements 13 3 2 Installing the Transmitter and the Receiver 14 3 3 Initial Operation 14 4 Enhanced Operations 15 5 Troubleshooting 18 5 1 Contacting Black Box 18 5 2 Shipping and Packaging 18 ...

Page 7: ...ws Connectors Transmitter 2 HDMI F with HDMI to DVI D adapter cable 1 USB Type B F 1 RJ 45 F 1 DC power Receiver 1 HDMI F with HDMI to DVI D adapter cable 4 USB Type A F 1 RJ 45 F 1 DC power Indicators Each unit Transmitter or Receiver 1 Power Online LED Temperature Tolerance Operating 32 to 104 F 0 to 40 C Storage 4 to 158 F 20 to 70 C Humidity Tolerance Operating 80 noncondensing Power External ...

Page 8: ...andable via external USB adapters Plug and play installation with DDC EDID reading An optional mounting option for 19 racks with four units in 1 rack unit RU is available Can also be wall table or DIN rail mounted Mounting options accessories are ACX300 RMK 19 Rackmounting Kit for up to 4 local or remote units ACX300 TMK Table and Wallmount Kit for either local or remote unit ACX300 DRM DIN rail M...

Page 9: ... 1 Transmitter Local Unit Front Panel The transmitter s front panel is blank except for a Power Status LED which is described in Table 2 1 Back Panel The transmitter s back panel is shown in Figure 2 1 Table 2 1 describes its components 2 3 4 5 6 Figure 2 1 Transmitter s back panel ...

Page 10: ...ted on the front panel of the transmitter Lights when power to the transmitter is on 2 1 HDMI connector Connects to the PC 3 1 barrel connector Links to 12 VAC 1 A power 4 1 HDMI connector Connects to PC IN port 5 1 USB Type B connector Links to USB port on the PC 6 1 RJ 45 connector Connects one end of the 328 foot 100 m link between the transmitter and receiver ...

Page 11: ...iver Remote Unit Front Panel The receiver s front panel is blank except for a Power Status LED which is described in Table 2 2 Back Panel The receiver s back panel is shown in Figure 2 2 Table 2 2 describes its components 2 3 4 4 5 Figure 2 2 Receiver s back panel ...

Page 12: ...he front panel of the receiver Lights when power to the receiver is on 2 1 HDMI connector Connects to DVI monitor with FA790 or to HDMI monitor 3 1 barrel connector Links to 12 VAC 1 A power 4 4 USB Type A connectors Link to keyboard mouse and two USB peripheral devices 5 1 RJ 45 connector Connects one end of the 328 foot 100 m link between the receiver and transmitter ...

Page 13: ...r of wires are not together The cable must be at least CAT5 standard and Gigabit transfer ready It should comply with ISO IEC class D standards Table 3 1 Cable pinning Pin Color Connects to this pin Color 1 Orange White 2 Orange 2 Orange 1 Orange White 3 Green White 6 Green 4 Blue 5 Blue White 5 Blue White 4 Blue 6 Green 3 Green White 7 Brown White 8 Brown 8 Brown 7 Brown White NOTE Use 24 AWG or ...

Page 14: ...wer Supply Mouse Keyboard Receiver Remote Unit Figure 3 1 Connecting the extender units 3 3 Initial Operation Switch on the device Both extenders start working automatically For about five seconds the LED will blink red When the LED turns green the device is ready to use NOTE The extender does not require any additional configuration It s a plug and play device NOTE Despite the fact that the exten...

Page 15: ... ScrollLock key on the attached keyboard five times quickly The OSD menu appears on the remote unit s attached display see Figure 4 1 Menu USB High Speed U Update Flash FW M USB Memory Option L Lock Menu disabled I Monitor sync disabled Q Exit Figure 4 1 OSD menu NOTE If the OSD is locked via Option L the OSD is only available for the first 10 minutes after power up U Update Flash FW To update the...

Page 16: ... High Speed Memory Option Enable send ID to distributor ID 3fe687d5 Figure 4 2 USB high speed memory option NOTE Once the memory device option is enabled using the extender on top of a KVM Switch might cause compatibility issues since the USB mode will be changed from low speed to high speed protocol L Lock Menu enabled disabled Once enabled you can only enter the OSD during the first 10 minutes a...

Page 17: ...nization If enabled the graphics card refresh rates are synchronized with the Rx attached monitors This will optimize motion picture content applications but might not work properly with all monitors flicker may occur The default setting is disabled Monitor sync disabled Enter 1 for enable or 0 for disable Figure 4 4 Monitor sync disabled screen ...

Page 18: ...ou do make a record of the history of the problem We will be able to pro vide more efficient and accurate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the problem or make it worse 5 2 Shipping and Packaging If you need to trans...

Page 19: ...1 256 98 56 43 1 256 98 56 Belgium www blackbox be support nederlands blackbox be support french blackbox be support english blackbox be 32 2 725 85 50 32 2 725 92 12 Denmark www blackbox dk support blackbox dk 45 56 63 30 10 45 56 65 08 05 Finland www blackbox fi tuki blackbox fi 358 201 888 800 358 201 888 808 France www blackbox fr tech blackbox fr 33 1 45 606 717 33 1 45 606 747 Germany www bl...

Page 20: ...241 7799 31 30 241 4746 Norway www blackbox norge no support blackboxnorge no 47 55 300 710 47 55 300 701 Spain www blackbox es tecnico blackbox es 34 9162590732 34 916239784 Sweden www blackboxab se support blackboxab se 46 8 44 55 890 46 08 38 04 30 Switzerland www black box ch support black box ch 41 55 451 70 71 41 55 451 70 75 UK www blackbox co uk techhelp blackbox co uk 44 118 965 6000 44 1...

Page 21: ...724 746 5500 blackbox com Page 21 NOTES ...

Page 22: ...724 746 5500 blackbox com Page 22 NOTES ...

Page 23: ...724 746 5500 blackbox com Page 23 NOTES ...

Page 24: ...ould be ACX300 version 3 About Black Box Black Box provides an extensive range of networking and infrastructure products You ll find everything from cabinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech Support available in 60 seconds or less Copyright 2014 Black Box Corporation All rights reserved ...

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