Black Box ServSwitch ACU3001A User Manual Download Page 1

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MAY 2002

ACU3001A
ACU3009A
ACU3022A

Inter

connect

Fr
om CPU or Ser

vSwitc

Local Module

Inter

connect

Remote Module

Inter

connect

Fr
om CPU or Ser

vSwitc

Local Module

MICRO-1M6

FREE tech support 24 hours a day, 7 days a week: Call

724-746-5500

or fax

724-746-0746

Mailing address:

Black Box Corporation

, 1000 Park Dr., Lawrence, PA 15055-1018

World-Wide Web:

www.blackbox.com

• E-mail:

[email protected]

Customer Support Information:

Summary of Contents for ServSwitch ACU3001A

Page 1: ......

Page 2: ...e of robust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI compatibles among multiple users with different access levels Does your switch have to sit solidly on a worktable an...

Page 3: ... AT T is a registered trademark of AT T Pentium is a registered trademark of Intel Corporation IBM PC AT PS 2 and RS 6000 are registered trademarks and PC XT is a trademark of International Business Machines Corporation Microsoft IntelliMouse Windows Windows Me Windows NT and Windows XP are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Sun...

Page 4: ...er at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used to connect this equipment to computers and peripherals in order to maintain compliance with radio frequency energy e...

Page 5: ...duct complies with the following harmonized standards EN55022 1994 EN55024 1998 EN61000 3 2 1995 EN61000 3 3 1995 EN60950 2000 When you use this product in environments that have high levels of electromagnetic interference you might experience some slight disturbance in its operation If this occurs please refer to the Troubleshooting chapter of this manual or call technical support To maintain com...

Page 6: ...debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación Todo otro servicio deberá ser referido a personal de servicio calificado 9 El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso La colocación del aparat...

Page 7: ...aso de existir una antena externa deberá ser localizada lejos de las lineas de energia 16 El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cabl...

Page 8: ...t the Local Unit to the Remote Unit 25 5 Configuration 26 5 1 Setting DIP Switch Position 1 Video Distance 26 5 2 Setting DIP Switch Position 2 Keyboard Command Recognition 27 5 3 Setting the Microphone Amplification Jumper in the KVM Serial Audio Remote Unit Not Normally Necessary 28 6 Installation 29 6 1 Test Placing the Extender System Optional 29 6 2 Attaching Devices 29 6 2 1 Special Concerns...

Page 9: ...of Sync 44 7 3 3 The Inactivity Timeout ACU3009A Dual Access Systems Only 45 7 3 4 Private Mode ACU3009A Dual Access Systems Only 46 8 Troubleshooting 47 8 1 Common Problems 47 8 1 1 Keyboard 47 8 1 2 Mouse 48 8 1 3 Both Keyboard and Mouse 49 8 1 4 Serial Device ACU3022A KVM Serial Audio Systems Only 50 8 1 5 Audio Devices ACU3022A KVM Serial Audio Systems Only 51 8 1 6 Video 51 8 1 7 Power 53 8 2...

Page 10: ...nder system refer to the illustration below The elements of a basic ACU3001A Single Access installation are shown with solid lines extra elements that can be present in an ACU3009A Dual Access or an ACU3022A KVM Serial Audio installation are shown with dashed lines Use the included extension cable to attach the CPU to the Local Unit Plug the remote keyboard monitor and mouse directly into the Remo...

Page 11: ...atible two button Microsoft IntelliMouse or Logitech PS 2 compatible 3 button Interfaces On all models To monitor VGA To keyboard and mouse IBM PS 2 compatible To CPU s video keyboard and mouse ports Proprietary composite of VGA video and IBM PS 2 compatible keyboard and mouse Between Units Proprietary composite of all supported device interfaces On KVM Serial Audio model ACU3022A only To serial d...

Page 12: ...aneous bidirectional Extra microphone support at Remote Unit Pull up resistor provides bias for condenser microphone optional amplification to 17 dB for external microphone Maximum Distance 5 m 16 ft from the Local Unit to the attached local equipment 5 m 16 ft from the Remote Unit to the attached remote equipment 50 m 160 ft between Local and Remote Units NOTE With high quality cables it might be...

Page 13: ...to and from local device s 1 for audio in usually speaker headphone signals 1 for audio out usually microphone signals On Remote Unit Right side mounted 1 RJ 45 female for local remote interconnection 1 2 5 mm center positive barrel jack for power Left side mounted 1 HD15 female for video output to monitor 2 6 pin mini DIN female for input from keyboard and mouse KVM Serial Audio model ACU3022A on...

Page 14: ...ote Unit s power supply the replacement power supply must have identical output characteristics Using a power supply with different output even if it s almost the same could damage your Remote Unit and the attached equipment Size Each Unit Height ACU3001A Units ACU3009A Remote Unit 1 2 5 cm ACU3022A Units ACU3009A Local Unit 1 7 4 3 cm Feet protrude an additional 0 1 0 2 cm from bottom Width 4 3 1...

Page 15: ...nitor keyboard and mouse devices connections etc Just keep in mind that except where noted all references to serial or audio communication apply to KVM Serial Audio Micro Extender systems only Also do not connect a KVM Micro Local Unit to a KVM Serial Audio Micro Remote Unit or a KVM Serial Audio Micro Local Unit to a KVM Micro Remote Unit Extender systems with intermixed KVM Micro and KVM Serial ...

Page 16: ...s Micro Extender at least in their factory default settings because they exchange monitor IDs or VESA DDC Display Data Channel information Call Black Box Technical Support for help with ID bit problems As for DDC the Extender supports it at the ACU3009A s local user station but not at any remote user station so either a do not use a DDC monitor at your remote station or b go into your graphics car...

Page 17: ... Black Box Technical Support Serial Device KVM Serial Audio Micro Extenders only Standard asynchronous RS 232 devices including serial mice and trackballs that operate at up to 19 200 bps and don t require any hardware control signals other than RTS CTS DSR and DTR The Micro Extender is transparent to data format and to all data rates up to 19 200 bps It passes the control signals through NOTE The...

Page 18: ...essary the Micro Extender automatically initializes the keyboard and mouse as soon as it detects that you ve reattached them Microsoft IntelliMouse compatibility Use this and compatible wheel mice with confidence In a Dual Access ACU3009A system you can even use a standard PS 2 mouse at one of the PC s user stations and an IntelliMouse at the other Dual Access model also supports a local station W...

Page 19: ...15 male connector and two 6 pin mini DIN male connectors at the CPU end The 6 pin mini DIN connectors are attached to the HD15 by additional 16 40 cm cable strands If your PC has 5 pin DIN keyboard connectors see the start of Section 4 2 for how you ll connect it 1 Copy of this manual The KVM Serial Audio Micro Extender should also include these extension cables that run from the CPU to the Local ...

Page 20: ...ome combination of these adapters To attach a CPU or KVM switch with a 5 pin DIN female keyboard connector to the Local Unit A keyboard port adapter such as product code FA211 All except the KVM Serial Audio model To attach a CPU or KVM switch with an RS 232 serial DB9 male mouse connector to the Local Unit A mouse port adapter such as product code AC244A If the mouse port is DB25 rather than DB9 ...

Page 21: ...ollowing three subsections 4 2 2 A Switches Whose User Ports Are a Set of Separate Interfaces The user ports of some ServSwitch family KVM switches are a set of separate interfaces Each user port consists of separate interfaces connectors for video keyboard and mouse communication At the time of this writing some of the important ServSwitch family models in this category are ServSwitch Duo ServSwi...

Page 22: ...composite all in one interfaces To attach one of these ports to the CPU port of a Local Unit first you ll need to connect the three to one KVM extension cable included with the Extender to the DB25 connector of the Local Unit s CPU port If you re doing serial and or audio extension through a KVM Serial Audio model you ll also need to connect the DB9 male to female serial extension cable and or the...

Page 23: ...e such EVMBPC If the serial device is DTE and has a DB25 male connector use a DB9 female to DB25 female null modem cable such as BC01900 If the serial device is DTE and has a DB9 male connector use a DB9 female to DB9 female null modem cable such as EYN257H NOTE KVM Serial Audio Extender systems only Because the KVM Serial Audio Extender transparently passes through RTS CTS DTR and DSR it is possi...

Page 24: ...t the switch to it will depend on what type of CPU ports the switch model has as detailed in the following three subsections 4 2 4 A Switches Whose CPU Ports Are a Set of Separate Interfaces The CPU ports of some ServSwitch family KVM switches are a set of separate interfaces Each CPU port consists of separate interfaces connectors for video keyboard and mouse communication At the time of this wri...

Page 25: ... already used that cable to attach a CPU to the Local Unit order the same type of cable product code EHN230 to make this connection 4 2 4 C Switches with Other Types of Composite CPU Ports The CPU ports of some ServSwitch family KVM switches are composite all in one interfaces that are not the same as those on the regular ServSwitch but the principle for connecting them is the same The CPU ports o...

Page 26: ...t for high speed data but really bad for analog video signals Having said that however the signal skew problems caused by tightly twisted pairs in these cables can sometimes be resolved by swapping which pairs are used for which signals or by using an external delay line Please contact tech support if you have problems getting a good picture with CAT5e cable or if you must use cables with bandwidt...

Page 27: ... Leave position 1 of the DIP switch in the factory default UP OFF setting if you ll be running cable up to but not more than 25 m 80 ft between the Units To boost the equalization if you ll be running cable between 25 and 50 m 80 and 160 ft move position 1 to the DOWN ON setting If you are not running the cable too far but your video looks bad no matter how you set this DIP switch position the pro...

Page 28: ...ou can send from the attached keyboard to cue the Extender to expect to receive a command Each time you press the hotkey it will be absorbed by the Extender if it s followed by a valid command character The hotkey can be either left Ctrl or right Ctrl In position 2 s factory default OFF setting right Ctrl is the hotkey But you might want to use left Ctrl instead particularly if a a KVM switch you ...

Page 29: ... device that can t amplify the microphone s signal you ll have to set the KVM Serial Audio Micro Extender to do the amplification by installing a jumper on a pair of jumper posts labeled MIC mounted on an audio daughtercard inside the Remote Unit For microphone installation directions see Section 6 2 1 To reach this daughtercard take all reasonable precautions against static electricity then unscr...

Page 30: ...s on making device connections refer to these subsections Section 6 2 1 for the special considerations involved in audio connections in a KVM Serial Audio system Section 6 2 2 for attaching a CPU to the Local Unit s CPU port Section 6 2 3 for attaching a KVM switch to the Local Unit s CPU port Section 6 2 4 for attaching a monitor keyboard and mouse to the user port on a Remote Unit or Dual Access...

Page 31: ... not make them compatible Each powered device should be powered OFF when you attach it Make sure you don t attach your keyboard and mouse or the keyboard and mouse strands of any multi stranded cable backwards Fortunately the strands of the KVM extension cable included with the Extender and the similar EHN230 cable are fairly easy to identify The keyboard strand is orange or purple and labeled wit...

Page 32: ...or Remote Unit s audio out connector Run a standard 3 5 mm mini stereo audio cable such as product code EJ110 0010 from the audio in connector of the Remote or Local Unit at the other end of the link to the LINE OUT connector of a PC or sound card colored lime yellow green in the PC99 specifications but often colored differently or of a CD player or other audio source To attach a microphone that t...

Page 33: ...to female serial extension cable to the CPU s serial COM port then attach the male end of the cable to the Local Unit s matching DB9 female CPU port serial connector To make the additional audio connections from a CPU to a KVM Serial Audio Local Unit first run one of the included 3 5 mm male to male stereo audio extension cables from the CPU s audio out port to the Local Unit s In port Then run th...

Page 34: ...re in which category 6 2 3 A Attaching a KVM Switch with Multiple User Port Connectors Attach the keyboard video and mouse connectors of the Extender s included three to one KVM extension cable to the matching user port connectors on the KVM switch as shown in Figure 6 2 Attach the DB25 male connector of this cable to the Local Unit s DB25 female composite CPU port KVM connector Figure 6 2 Attachi...

Page 35: ...h s user ports Then plug the Extender s included three to one KVM extension cable into the Local Unit s DB25 female CPU port KVM connector If your Local Unit is a KVM Serial Audio model and you want to do serial extension also plug the male end of the included DB9 male to female serial extension cable into the Local Unit s matching DB9 female CPU port serial connector If your Local Unit is a KVM S...

Page 36: ... s In connector should be plugged into the audio connector without a blue band on the User Cable Also bear in mind that the microphone strand of the ServSwitch Multi User Cable the one with the blue banded connector is mono only so any stereo information that passes through this strand will be lost Figure 6 4 Attaching a KVM switch with a single incompatible user port connector to the Local Unit s...

Page 37: ...ug the user station s monitor keyboard mouse any touchscreen or other serial device and any audio devices directly into the matching user port connectors on the Remote Unit or Dual Access Local Unit Figure 6 5 Attaching user equipment to the user port on an Extender Unit Remote Unit Serial and audio devices plug into KVM Serial Audio model only ...

Page 38: ...and mouse EVNPS05 MM for video but we recommend our specially bonded three to three CPU extension cable product code EHN408 If you re using individual extension cables run the video extension cable between the two video monitor connectors the keyboard extension cable between the two keyboard connectors and the mouse extension cable between the two mouse connectors If you re using one of our three ...

Page 39: ...ady used it to attach a CPU or switch to the Local Unit s CPU port NOTES If the switch is a ServSwitch Multi keep these things in mind as you match the serial and audio cables strands The proper DB9 serial connector to use on its User Cable is the one without a yellow band The audio cable from the Extender Unit s Out connector should be plugged into the blue banded audio connector on the User Cabl...

Page 40: ... port connectors regular ServSwitch shown at top ServSwitch Multi shown at bottom to the user port on an Extender Unit Remote Unit KV2020 R2 or KV2040 R2 plugs into CPU Card ServSwitch Multi EXP KV160A R2 Regular ServSwitch KV3108SA R4 Included KVM extension cable or EHN230 Remote Unit ...

Page 41: ...N any monitor or switch attached to the Local Unit s user ports 3 Interconnect the Local and Remote Units by running CAT5 cable between their right side mounted modular jacks the ones labeled Interconnect Refer to the guidelines for this cable in Section 4 2 5 4 Power ON the PC CPU or KVM switch attached to the Local Unit s CPU port If the CPU or switch provides enough DC voltage on its keyboard p...

Page 42: ...ke sure the remote mouse functions If your PC normally boots up in DOS you will need to run Windows or some application that supports the mouse 7 KVM Serial Audio systems only Make sure that any serial device attached to your Remote Unit is working You might need to load a driver or run an application in order for the CPU to be able to detect and handle the serial data 8 KVM Serial Audio systems o...

Page 43: ...s at different times in order to create a switched KVM extension system You can do this by moving cable between patch panel ports or directly between Extender Units although you should do this as infrequently as possible to avoid wearing out the connectors on your cable and devices Or you can use a CAT5 switch but the switch must carry all eight wires maintaining the twists between the wire pairs ...

Page 44: ... Access model it will disable Private Mode as well see Section 7 3 4 The ACU3022A uses either left Ctrl or right Ctrl as a hotkey that will trigger the Extender to expect an additional command character Right Ctrl is the default hotkey but you can change it to left Ctrl if necessary by moving position 2 of the Remote Unit s DIP switch SW1 to ON see Section 5 2 For a quick summary of all of the Mic...

Page 45: ...ata packets begin and end with the result that the cursor pointer begins behaving bizarrely If this happens in some mouse extender switch systems the only solution is to either kill and reload the mouse driver or reboot the PC But the Micro Extender has a feature you can use to painlessly recover from this kind of glitch First try to reset the mouse by pressing and releasing Scroll Lock on the key...

Page 46: ...neral keyboard activity The two stations attached to the Micro Extender normally contend for access When there has been no keyboard or mouse activity on one station for two seconds the Extender will switch to the first station from which it detects keyboard keypress or mouse movement This inactivity timeout prevents a user at the other station from interrupting work in progress at the active stati...

Page 47: ... will light on both the local and remote keyboards Other than this indication the remote station is almost completely disabled The monitor goes blank and the keyboard and mouse stop working Local users must press Scroll Lock again to re enable the remote user station when they do so the Extender also reinitializes the local keyboard and mouse To reset the local keyboard and mouse without going int...

Page 48: ...described in Section 7 3 1 2 Check the interconnect cable between the Micro Extender s Local and Remote Units Is it intact along its length and securely connected at both ends And is it wired correctly Compare its wiring with that shown in Appendix A 3 If the PC is a Pentium class machine see the entry for the Pentium class PC problem in Section 8 1 3 4 Try a different model of keyboard If the new...

Page 49: ...4 Check the interconnect cable between the Micro Extender s Local and Remote Units Is it solid core cable Is it intact along its length and securely connected at both ends And is it wired correctly Compare its wiring with that shown in the Appendix A 5 Try powering the Remote Unit OFF and then ON again 6 Try using a different model of mouse 7 Do any inputs work at this point If not reboot the PC T...

Page 50: ...ey have both locked up first try resetting the keyboard and mouse as described in Section 7 3 1 2 Reset the PC and try again 3 If the problem is happening at the remote station cycle power to the Remote Unit My Pentium class PC will not boot properly due to keyboard or mouse problems or After my Pentium class PC boots the keyboard and or mouse won t work Try crossing the keyboard and mouse extensi...

Page 51: ...e 2 Check the serial cables Are they intact along their length and securely connected at both ends 3 Check the data rate Is the device operating at a rate not exceeding 19 200 bps Is the CPU s serial port set to the same data rate 4 Check the data format and flow control Are the device and your PC s driver or serial communication program using the same format and flow control type 5 Is your PC a U...

Page 52: ... have you attached to the Extender The Extender doesn t support the older cheap non amplified speakers that could be plugged into the SPEAKERS jack on old sound cards 8 1 6 VIDEO The picture is not sharp or is badly smeared 1 DIP switch position 1 on the Remote Unit might not be set for the correct distance See Section 5 1 2 Check the interconnect cable between the Micro Extender s Local and Remot...

Page 53: ...ors motors or fluorescent lights If this is a persistent problem please discuss it with Black Box Technical Support I only need video serial or audio extension not keyboard or mouse control but I can t get a picture Even if you are only using the Micro Extender for video extension to drive video to a remote monitor serial extension to drive RS 232 to or from a remote touchscreen or other device or...

Page 54: ...the remote video Try using a newer keyboard Some older keyboards require too high a current for the Remote Unit to properly drive the video signal The Extender doesn t seem to work correctly with my LCD panel Try reducing the refresh rate of the video signal that your graphics card is outputting The maximum refresh rates supported by most LCD panels are less than those supported by most monitors 8...

Page 55: ...tuned and can easily break down over the length of a daisychain Can the Micro Extender be used between buildings No Ground loops could destroy the Micro Extender and attached equipment Can I rackmount the Micro Extender The Micro Extender is designed for desktop use You could set it on a rack shelf but there are not currently any rackmount or wallmount kits available for it Is the Micro Extender V...

Page 56: ...nitor or switch is less than 2V c Use a clean earth or clean grounding system if your site has one installed d Route the interconnection cable away from generators motors compressors fluorescent lights and other cables e Try STP cable if you think noise could be a problem This interconnect cable is exactly like the cable I use on my LAN Can I connect the Micro Extender to my network Absolutely not...

Page 57: ...type of keyboard brand of mouse make and model of monitor type and make of CAT5 cable etc any particular application that when used appears to create the problem or make it worse and the results of any testing you ve already done To solve some problems it might be necessary to upgrade the Micro Extender s firmware If this turns out to be the case for your difficulty our technical support technicia...

Page 58: ...Brown TX Pair 4 8 Brown White RX Pair 4 NOTES The Micro Extender has been tested with all major makes of CAT5 cable including Black Box Berk Tek Mohawk and AT T The Extender has also been tested and found to work in certain situations with 4 pair Category 3 cable or with four pairs of 25 pair UTP trunk cables instead of 4 pair Category 5 cable But we do not recommend such installations if you want...

Page 59: ... Dual Access Micro Extender ACU3009A Function Keyboard command activity Take control of CPU Press any key on keyboard or move mouse Reset keyboard and mouse Press and release Scroll Lock once at Remote Unit twice at Local Unit Send null byte to mouse Press and hold left and right mouse buttons then press and release Scroll Lock once Enter Private Mode At Local Unit only Press and release Scroll Lo...

Page 60: ...lting from the use of the information contained herein They reserve the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to other circumstances outside the manufacturer s control And the manufacturer will not be responsible for any loss damage or injury arising directly or...

Page 61: ...NOTES ...

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