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CHAPTER 5: Troubleshooting
5.2 Contacting Your Supplier
If your SCSI Switch II seems to be malfunctioning,
do not attempt to alter or
repair the unit.
Call your supplier
.
The problem may be solvable over the
phone.
Before you call, make a record of the history of the problem. Your supplier
will be able to provide more efficient and accurate assistance if you have a
complete description, including:
• the nature and duration of the problem,
• when the problem occurs,
• the components involved in the problem and their SCSI ID numbers, and
• any particular application that, when used, appears to create the problem
or make it worse.
5.3 Shipping and Packaging
If you need to transport or ship your SCSI Switch II:
• Carefully package the Switch. We recommend that you use the original
container.
• If you’re shipping the Switch for repair, include its power supply. If you’re
returning the Switch, include both the power supply and this manual.
Before you ship, contact your supplier to get a Return Materials
Authorization (RMA) number.
