Black Box MD403A User Manual Download Page 1

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CUSTOMER

SUPPORT

INFORMATION

Order

toll-free

in the U.S.: Call

877-877-BBOX

(outside U.S. call

724-746-5500

)

FREE technical support 24 hours a day, 7 days a week: Call

724-746-5500

or fax

724-746-0746

Mailing address:

Black Box Corporation

, 1000 Park Drive, Lawrence, PA 15055-1018

Web site:

www.blackbox.com

• E-mail:

[email protected]

MARCH 2004

MD403A

Portable USB Modem

Users’ Manual

Summary of Contents for MD403A

Page 1: ...call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www bl...

Page 2: ...couraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment...

Page 3: ...approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to e...

Page 4: ...phone company may make changes in its technical operations and procedures If any such changes affect the compatibility or use of this device the telephone company is required to give adequate notice o...

Page 5: ...ns Repairs to certified equipment should be made by an authorized maintenance facility in this case Black Box Any repairs or alterations made by the user to this equipment or equipment malfunctions ma...

Page 6: ...ato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las in...

Page 7: ...tir una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado d...

Page 8: ...P is a registered trademark of Microcom Systems Incorporated UL is a registered trademark of Underwriters Laboratories Incorporated Microsoft Windows and Windows NT are registered trademarks or tradem...

Page 9: ...Protectors and Lightning 17 2 7 Front Panel 18 3 Installation 19 3 1 Step 1 Connect the Modem to Your System 19 3 1 1 USB Connection 20 3 1 2 Line Connection 20 3 2 Step 2 Installing the Modem 20 3 2...

Page 10: ...ng 66 6 6 The Modem Doesn t Work with Caller ID 66 6 7 Fax and Data Software Can t Run at the Same Time 66 6 8 Calling Black Box 67 6 9 Shipping and Packaging 67 Appendix A V 90 Support 68 A 1 Introdu...

Page 11: ...hroughput MNP 5 2 1 throughput Flow Control X ON X OFF software RTS CTS hardware Intelligent Features Plug and play fully AT command compatible autodial redial repeat dial pulse or tone dial dial paus...

Page 12: ...1850 Hz space Receive answer 980 Hz mark 1180 Hz space Carrier Frequencies Bell 103 113 0 to 300 bps Transmit originate 1270 Hz mark 1070 Hz space Receive originate 2225 Hz mark 2025 Hz space Transmi...

Page 13: ...SB MODEM Indicators LEDs for Data Carrier Detect Off Hook Terminal Ready Temperature Tolerance 32 to 120 F 0 to 50 C Humidity 20 to 90 noncondensing Size 1 H x 1 25 W x 3 1 D 2 5 x 3 2 x 7 9 cm Weight...

Page 14: ...nonvolatile memory The modem pulse or tone dials and recognizes dial tones and busy signals for reliable call progress detection The modem can detect AT T calling card tones It also has Caller ID rem...

Page 15: ...w desktop and notebook computers 2 4 What Can You Do with Your Modem You can use it to access commercial on line information services such as America Online Genie and Prodigy These services provide ac...

Page 16: ...e V 90 standard for data transmission speeds up to 56 kbps while maintaining compatibility with lower speed modems Supports the enhanced ITU T V 34 standard with data transmission speeds to 33 6 kbps...

Page 17: ...puter you should install one before proceeding Do it yourself telephone extension kits and accessories are available wherever telephones are sold You may also hire an independent contractor or your lo...

Page 18: ...the Modem into the telephone jack in your home or office Plug the other end into the LINE jack on the modem NOTE The Federal Communications Commission FCC Industry Canada and other regulatory agencie...

Page 19: ...ther modem Carrier Detect The CD LED lights when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is brok...

Page 20: ...rminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines 6 Avoid using a telephone other than a cordless type during...

Page 21: ...o a phone line wall jack NOTE The Federal Communications Commission FCC and Industry Canada impose certain restrictions on equipment connected to public telephone systems See pages 1 3 for more inform...

Page 22: ...Installation 3 Windows will detect that the new modem is present and indicate that it s in the process of installing The Welcome screen of the Found New Hardware Wizard appears Figure 3 2 Welcome scre...

Page 23: ...ce Drivers screen appears indicating that it will install the hardware device drivers Figure 3 3 Install Hardware Device Drivers screen Verify that Search for a suitable driver for my device recommend...

Page 24: ...nly box selected place the Modem Installation CD into your CD drive and click Next 6 The next screen will say Insert the manufacturer s installation disk into the drive selected and then click OK Clic...

Page 25: ...iver Files Search Results screen appears indicating that Windows has found the proper driver from the Modem Installation CD Figure 3 5 Driver Files Search Results screen Click Next to install the sele...

Page 26: ...inue with the installation NOTE This Microsoft operating system searches for a digital signature when you install any new hardware If a Digital Signature Not Found screen appears simply click the Yes...

Page 27: ...indicating that driver files are being copied to your computer s hard drive Then a completion screen appears and tells you that Windows has finished installing the driver Figure 3 7 Completion screen...

Page 28: ...What would you like to do Choose Specify the location of the driver Advanced and click Next 4 At the Add New Hardware Wizard Windows will search for new drivers screen uncheck the Removable Media butt...

Page 29: ...on Click Next 10 Transient screens will appear while files are being copied The Add New Hardware Wizard Windows driver file search screen will appear Click Next 11 After files have been copied a compl...

Page 30: ...odem to your computer s USB port and b the telephone line to your modem and a telephone wall jack 3 Windows will detect that the new modem is present and launch the Add New Hardware Wizard dialog box...

Page 31: ...at do you want Windows to do Figure 3 9 What do you want Windows to do screen Verify that the Search for the best driver for your device Recommended option is selected and click Next 6 The Add New Har...

Page 32: ...for a new driver screen Verify that the CD ROM drive option is selected and click Next 7 The Add New Hardware Wizard dialog box indicates that Windows has found an updated driver for this device and...

Page 33: ...32 PORTABLE USB MODEM Figure 3 11 Updated driver found screen Verify that the Updated driver Recommended option is selected and click Next Portable USB Modem...

Page 34: ...e Wizard dialog box indicates that Windows will select the proper driver from the Modem Installation CD and will display the information for verification Figure 3 12 Verification screen Click Next to...

Page 35: ...that Windows has finished installing the driver Figure 3 13 Finish screen Click Finish to complete the installation and exit the wizard The TR LED on your modem will light when the installation is com...

Page 36: ...4 Click Remove then click Close 5 The next time you dial a HyperTerminal connection it will select your new modem and ask you to confirm the selection From Windows Me 1 Go to Start Settings Control P...

Page 37: ...the CD ROM drive The Autorun dialog box appears 2 Click Initial Setup and Country Selection The Global Wizard dialog box appears Click Next 3 View the Global Wizard as it searches for your modem and i...

Page 38: ...d If not repeat procedure to correct Here are two examples of country command and result codes Country AT Command ATI9 Result Code Hexidecimal Decimal Euro NAM AT T19 0 34 default 52 Japan AT T19 0 10...

Page 39: ...NT 4 0 or the communications program included with your modem You can issue commands to the modem either directly by typing them in the terminal window of the communications program or indirectly by c...

Page 40: ...on code precedes all command lines except A A and escape sequences Command ENTER Key Values n a Description Press the Enter Return key to execute most commands Command A Answer Values n a Description...

Page 41: ...dial following numbers in command default V Switch to speakerphone mode and dial the following number Use ATH command to hang up W Wait for a new dial tone before continuing to dial X2 X4 X5 X6 or X7...

Page 42: ...a character echo Not supported F1 Disable online data character echo included for backward compatibility with some software Command Hn Hook Control Values n 0 or 1 Default 0 Description H0 Go on hook...

Page 43: ...ulation Handshake Values n 0 or 1 Default 1 Description N0 Modem performs handshake only at communication standard specified by S37 and the B command N1 Modem begins handshake at communication standar...

Page 44: ...Sr and display it in 3 digit decimal form For example S2 gives the response 043 Command T Tone Dialing Values P T Default T Description Configures the modem for DTMF touchtone dialing Dialed digits a...

Page 45: ...and BUSY X5 Extended result codes with NO DIALTONE and BUSY X6 Extended result codes with NO DIALTONE and BUSY X7 Basic result codes with NO DIALTONE and BUSY Command Yn Long Space Disconnect Values...

Page 46: ...mand En X ON X OFF Pacing Control Values n 12 or 13 Default 12 Description E12 Disables X ON X OFF pacing E13 Enables X ON X OFF pacing K4 must also be set NOTE E13 has no effect if hardware control K...

Page 47: ...l mode If MNP error control is not established the modem falls back according to the setting in S36 Q9 V 42 or MNP error control mode If neither error control is established the modem falls back accor...

Page 48: ...ee also the F command W1 Clears user default settings from nonvolatile memory and causes the factory defaults to be loaded at power on or following the ATZ command Command Yn Select Stored Configurati...

Page 49: ...0 Description J0 Enable data buffer serial port speed is independent of connect speed J1 Disable data buffer serial port speed is forced to the line speed Command Kn Break Control Values n 0 5 Default...

Page 50: ...Same as K2 K4 Send break to the remote modem in sequence with the transmitted data K5 Same as K4 Command Nn Error Correction Mode Selection Values n 0 5 or 7 Default 3 Description N0 Non error correct...

Page 51: ...NOTE You can also set the inactivity timer by changing the value of S30 Command Vn Protocol Result Code Values n 0 1 or 2 Default 1 Description V0 Disable the appending of the protocol result code to...

Page 52: ...swer result codes A1 Enables adaptive answer result codes Command B View Numbers in Blacklist Values n a Description If blacklisting is in effect AT B displays the numbers for which the last call atte...

Page 53: ...n a Description Puts the modem in command mode and optionally issues a command while remaining online Type AT and up to ten command characters then press ENTER Used mostly to issue the hang up command...

Page 54: ...les autoanswer completely S1 1 ring 0 255 0 Counts the rings that have occurred S2 decimal 0 127 43 Sets ASCII code for the escape character Values 128 255 greater than 127 disable ESC S3 decimal 0 12...

Page 55: ...character S9 0 disables remote configuration S10 100 ms 1 254 20 Sets how long a carrier signal must be lost before the modem disconnects S11 1 ms 50 150 95 Sets spacing and duration of dialing tones...

Page 56: ...the action to take if negotiation fails when error control is selected See S48 S37 decimal 0 19 0 Sets the maximum V 34 upstream speed at which the modem attempts to connect 0 maximum modem speed 1 r...

Page 57: ...bps 3 34 000 bps 4 30 666 bps 4 36 000 bps 5 32 000 bps 5 38 000 bps 6 33 333 bps 6 40 000 bps 7 34 666 bps 7 42 000 bps 8 36 000 bps 8 44 000 bps 9 37 333 bps 9 46 000 bps 10 38 666 bps 10 48 000 bps...

Page 58: ...n 0 disable 1 enable S48 decimal 7 or 128 7 Enables 7 or disables 128 LAPM negotiation The following table lists the S36 and S48 configuration settings for certain types of connections S48 7 S48 128 S...

Page 59: ...only K56flex disabled 4 3 Result Codes In command mode your modem can send responses called result codes to your computer Result codes are used by communications programs and can also appear on your m...

Page 60: ...56 K rate 72 CONNECT 36000 Connected at 36 000 bps 56 K rate 73 CONNECT 38000 Connected at 38 000 bps 56 K rate 74 CONNECT 40000 Connected at 40 000 bps 56 K rate 75 CONNECT 42000 Connected at 42 000...

Page 61: ...90 rate 104 CONNECT 34666 Connected at 34 666 bps V 90 rate 105 CONNECT 37333 Connected at 37 333 bps V 90 rate 106 CONNECT 38666 Connected at 38 666 bps V 90 rate 107 CONNECT 41333 Connected at 41 33...

Page 62: ...and the setup password and press ENTER Example ATblackbox CR You have four tries to enter the correct password before being disconnected If the password is correct the remote modem responds with OK 3...

Page 63: ...he new setup password NOTE You can only change the setup password locally you cannot do it remotely Also passwords are case sensitive The next time you enter the password it must be in the same case a...

Page 64: ...can t run at the same time If you experience problems please check the following possibilities before calling Technical Support 6 1 None of the Indicators Light When you plug in the modem the operati...

Page 65: ...or include V1X4 in the modem s initialization string When you dial again the modem will report the call s progress If the modem reports NO DIALTONE check that the modem s telephone line cable is conne...

Page 66: ...d instead of a computer or you might have dialed the correct number but the other computer or software was turned off or faulty Check the number and try again or try calling another system to make sur...

Page 67: ...onnect When Answering Autoanswer might be disabled Turn on autoanswer in your data communications program or send the command ATS0 1 ATS0 2 if you have Caller ID service to make sure your modem is in...

Page 68: ...omplete description including the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the prob...

Page 69: ...code will provide reliable connections in K56flex mode to the central site modems currently deployed Your V 90 dual mode V 90 K56flex modem now includes New AT commands New Result Codes in V 90 mode a...

Page 70: ...m before it appears on your monitor When the loop has been completed the data on your PC s monitor should match the original data The local analog loopback test allows you to verify that the modem s t...

Page 71: ...CONNECT message should appear on your display The modem is now out of command mode and in a pseudo online mode 3 Note that the CD LED is on If you are set for 14 400 bps or higher a speed LED should b...

Page 72: ...opback Note that some modems might not support remote digital loopback or might have it disabled Data from your computer or terminal is transmitted through your modem and over the phone line to the re...

Page 73: ...s the modem in online command mode The modem should respond with an OK message If you wish to stay on line with the remote modem for normal data transmission type AT T and press ENTER to exit the test...

Page 74: ...ltiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros The data received by your modem enters its analog receiver is converted to digital data is reco...

Page 75: ...et Service Provider ISP Your ISP should give you the following information Your access account userid and password The access phone number s for dialing into your Internet Service Provider The protoco...

Page 76: ...ome to Dial Up Networking Wizard dialog box is displayed If the Wizard does not display double click the Make New Connection icon to display the Make New Connection dialog box 3 The Make New Connectio...

Page 77: ...mber Click Next 5 The Make New Connection dialog box is displayed indicating you have successfully created a new Dial Up connection Figure C 3 Dial Up connection created Click Finish 6 From the Dial U...

Page 78: ...e connecting for example your ISP For Windows Me go to the Networking tab to choose these same server related options Figure C 4 Networking tab Click OK 8 If your ISP requires you to enter IP addresse...

Page 79: ...r their name server DNS select Specify name server addresses and enter the IP addresses given to you by your ISP Click OK to save the TCP IP values and return to the Server Types tab When you have com...

Page 80: ...and that you ve set up an access account with an Internet Service Provider 1 To set up a Dial Up Networking connection within Windows 2000 select Start Settings Network and Dial up Connections 2 In th...

Page 81: ...only one modem installed a The Phone Number to Dial dialog box is displayed Enter the phone number of the computer network or Internet Service Provider ISP to which you are connecting Click Next b Th...

Page 82: ...odem installed proceed to the next step If you have more than one modem installed on your computer select the Portable USB Modem from the list and click Next d The Step 1 of 3 Internet account connect...

Page 83: ...onnection Wizard is displayed Click Finish If you select Connect to a private network through the Internet a In the box provided enter the Host name or IP address belonging to the computer to which yo...

Page 84: ...if this computer has the information you want to access Select Guest if this computer will be used to access information on the Host computer b If you select Host you will be presented with the Connec...

Page 85: ...ng the following procedures and the Flash Wizard program D 2 Upgrade Overview The upgrade procedure consists of the following steps which are described in greater detail in the following sections 1 Id...

Page 86: ...HyperTerminal for Windows 98 Me 2000 or Windows NT 2 In the program s terminal window type AT F Even if you cannot see the AT F command on your screen be sure to type it completely and then press Ente...

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