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CHAPTER 7: Customer Service Information
7. Customer Service Information
While we trust that your Adapter will operate reliably over a long period
of time, if you encounter any problems while using it, please perform the
following steps before contacting Technical Support.
1. Make sure that your Adapter is properly installed, powered, and
connected to the network.
2. Run STRDIAG and write down the results of the diagnostics.
3. Try to operate your Adapter in unidirectional and polling modes, by
using the appropriate CPI command line parameters (see
Chapter 4
).
4. Write down any error messages that have been displayed.
When you contact Technical Support, you will be asked for the results
of the STRDIAG diagnostic tests and for all error messages that have been
displayed.
