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APPENDIX A: Troubleshooting
Appendix A. Troubleshooting
Following these simple steps can eliminate most common problems without the
need to call Technical Support.
1. Install software first. After installing the software, add the hardware. This
places the required installation files in the correct locations.
2. Identify all I/O adapters currently installed in your system. This includes your
onboard serial ports, controller cards, sound cards, etc. The I/O addresses
used by these adapters, as well as the IRQ (if any), should be identified.
3. Make sure that there is no conflict with currently installed adapters. No two
adapters can occupy the same I/O address and may not be allowed to share
IRQs.
4. Make sure the system’s adapter is securely installed in a motherboard slot.
A.1 Calling Black Box
If you determine that your Digital I/O Card–16 is malfunctioning, do not attempt
to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box
at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
