724-746-5500 | blackbox.com
724-746-5500 | blackbox.com
Page 15
Chapter 4: Troubleshooting
4.2 Contacting Black Box
If you determine that your 4-Port USB 2.0 CAT5 Extender is malfunctioning, do not attempt to alter or repair the unit. It
contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or [email protected].
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance
if you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
4.3 Shipping and Packaging
If you need to transport or ship your 4-Port USB 2.0 CAT5 Extender:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair,
contact Black Box to get a Return Authorization (RA) number.
