REMOTE PORT USB 2.0 4-PORT
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4. Troubleshooting
4.1 Problems, Causes and Solutions
The following table provides troubleshooting help. The topics are arranged
in the order in which they should be executed in most situations. If you are
unable to resolve the problem after following these instructions, please
contact technical support for further assistance.
Symptoms/Cause
Remedy
All LEDs on Local Unit are off.
Cause:
The Local Unit is not receiving
power from the adapter
1. Ensure that the power adapter is
connected to the Local Unit
2. Check that the adapter is connected to a
live source of electrical power
All LEDs on Remote Unit are
off.
Cause:
The Remote Unit is not
receiving power from the
adapter
3. Ensure that the power adapter is
connected to the Remote Unit
4. Check that the adapter is connected to a
live source of electrical power
Link LEDs on Local Unit and
Remote Unit are off.
Cause:
There is no connection
between the Local Unit and
Remote Unit.
1. Ensure that a Category 5 UTP cable with
straight-through conductors is connected
between the Local Unit and Remote Unit.
2. Connect a short Category 5 patch cord
between the Local Unit and Remote Unit.
Recheck the operation of the system.
Link LED on Local Unit is on;
Host LED on Local Unit is off.
Cause:
a) The computer is not
functioning.
b) The Local Unit is not
connected to the
computer.
c) The computer does not
support USB hubs.
d) The Remote Port USB is
malfunctioning.
1. Disconnect all USB devices from the
Remote Unit.
2. Disconnect the Local Unit from the
computer.
3. Disconnect and then reconnect the power
adapter to the Remote Port USB.
4. Reconnect the Local Unit to the computer.
5. In the Universal Serial Bus controllers
section of Device Manager, check that
the Remote Port USB is recognised as a
“Generic USB Hub”.
6. If the Remote Port USB is not recognised,
contact technical support for assistance.
