Black Box IC244A-R2, User Manual

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CHAPTER 4: Troubleshooting
15
4.2 Calling Black Box
If you determine that your USB-CAT5 Extender is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able
to provide more efficient and accurate assistance if you have a complete
description, including:
•
the nature and duration of the problem,
•
when the problem occurs,
•
the components involved in the problem,
•
any particular application that, when used, appears to create the
problem or make it worse.
4.2.1 Shipping and Packaging
If you need to transport or ship your USB-CAT5 Extender:
•
Package it carefully. We recommend that you use the original
container.
•
If you are shipping the USB-CAT5 Extender for repair, make sure
you include everything that came in the original package. Before
you ship, contact Black Box to get a Return Authorization (RA)
number.