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3.3 Device Not Working
• Make sure that the device is connected to the hub.
• Plug the device into a different port on the hub. If it still does not work, test the
device by connecting it directly to your computer.
• Check that you ran the “Setup” or “Install” program for the device.
• Make sure that the device appears in Device Manager. See Section 3.4.
• Disconnect all devices from the hub and reconnect them, one at a time. Check
that each device works before plugging in the next device.
3.4 Verifying Device is Installed in Windows Operating System
To check that the hub is installed properly, use Device Manager to locate the
Generic USB Hub on USB 2.0 Bus device. To access Device Manager for Windows
98/Me operating system, right-click “My Computer, Properties” and then click the
“Device Manager” tab. For Windows 2000/XP/7 and Windows Vista, right-click
“My Computer, Properties, Hardware tab,” then click the “Device Manager” tab.
To test that the hub is working properly, in the Device Manager window:
• Select the “Generic USB Hub” on USB 2.0 Bus device.
• Click the “Properties” button or icon, depending on the operating system.
• Verify that the message “This device is working properly” appears.
• To verify that the Hub is installed properly for Mac, locate the “Generic USB Hub
on USB 2.0 Bus device” by opening “Apple System Profiler” and clicking
“Devices and Volumes.”
IC147A-R3, rev. 1
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