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724-746-5500 | blackbox.com
Multi-Input Digital Scaler with Audio
6. Troubleshooting
We recommend that you assemble, configure, and test all products before the
final installation to eliminate the possibility of problems on-site.
6.1 Resetting the Scaler to Factory Defaults
There are no field-serviceable parts or circuits in the device. If you think that the
device is malfunctioning, first try to reset to the factory-default settings (using the
RESET button on the IR remote control), and set the output either to XGA (press
MENU+up arrow) or 480p (press MENU+down arrow) to obtain an image on
your LCD.
6.2 Calling Black Box
If you determine that your scaler is malfunctioning, do not attempt to repair the
unit. There are no user-serviceable parts inside the unit. Opening the unit will
void the warranty.
Contact Black Box Technical Support at 724-746-5500 to obtain an RMA (Return
Authorization) number.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description.
6.3 Shipping and Packaging
If you need to transport or ship your device:
• Package it carefully. We recommend that you use the original container
if possible.