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Page 47

Appendix C: Technical Support

Black Box Technical Support

Table C-1. Black Box Technical Support Contact Information.

Country

Web Site and Email

Phone

Fax

www.blackbox.com
[email protected]

724-746-5500

724-746-0746

Austria

www.black-box.at
[email protected]

+43 1 256 98 56

Belgium

www.blackbox.be
[email protected]
[email protected]
[email protected]

+32 2 725 85 50

+32 2 725 92 12

Denmark

www.blackbox.dk
[email protected]

+45 56 63 30 10

+45 56 65 08 05

Finland

www.blackbox.fi
[email protected]

+358 201 888 800

+358 201 888 808

France

www.blackbox.fr
[email protected]

+33 820 07 09 11

+33 820 05 07 09

Germany

www.black-box.de
[email protected]

+49 811 5541 110

+49 811 5541 499

Ireland

www.blackbox.co.uk
[email protected]

+353 1 662 2466

+353 1 662 2477

Italy

www.blackbox.it
[email protected]

+39 02 27 404 700

+39 02 27 400 219

Netherlands

www.blackbox.nl
[email protected]

+31 30 241 7799

+31 30 241 4746

Norway

www.blackboxnorge.no
[email protected]

+47 55 300 710

+47 55 300 701

Spain

www.blackbox.es
[email protected]

+34 916590732

+34 916239784

Sweden

www.blackboxab.se
[email protected]

+46 8 44 55 890

+46 08 38 04 30

Switzerland

www.black-box.ch
[email protected]

+41 55 451 70 71

+41 55 451 70 75

www.blackbox.co.uk
[email protected]

+44 118 965 6000

+44 118 965 6001

ACS4002A-R2

Summary of Contents for ACS4002A-R2

Page 1: ...ACS4002A R2 MM ACS4004A R2 MM ACS4011A R2 MM ACS4002A R2 SM ACS4004A R2 SM ACS4011A R2 SM Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a...

Page 2: ...which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible...

Page 3: ...lujo de aire por los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo ampl...

Page 4: ...rks Trademarks Used in this Manual Black Box and the Double Diamond logo are registered trademarks of BB Technologies Inc Any other trademarks mentioned in this manual are acknowledged to be the prope...

Page 5: ...s 21 4 0 Service Setup 22 4 1 Setup at the Local Unit 23 4 2 Setup at the Remote Unit 25 4 3 Setup for the On Screen Display OSD ACS4011A R2 only 26 4 4 Setup for VGA Input ACS4011A R2 Family 36 5 0 T...

Page 6: ...ce DVI D up to 1920 x 1200 60 Hz VGA up to 1600 x 1200 60 Hz ACS401A family only Monitor DVI D up to 1920 x 1200 60 Hz Keyboard USB Mouse USB 2 3 button and wheel mouse LC Fiber 1000 Mbps Gigabit Ethe...

Page 7: ...ur KVM extender system Unless you are an experienced user we recommend that you follow the full procedures described in the rest of this manual Figure 1 1 Quick Setup ACS4002A R2 Check PSUs and connec...

Page 8: ...D I VGA and one family with USB 2 0 transparent support CATx multimode and single mode The product codes covered in this manual are ACS4002A R2 KVM Extender DVI D USB HID USB 2 0 CATx ACS4002A R2 MM K...

Page 9: ...distance and or reliability With a DVI D I CATx Extender system these limitations are no longer an issue 2 2 Glossary The following terms are used in this guide Table 2 1 Glossary Term Definition CATx...

Page 10: ...5500 blackbox com Page 10 Chapter 2 Overview USB Connection USB Connection Receiver Remote Unit Transmitter Local Unit CATx or Fiber Cable CPU Figure 2 1 DVI D I CATx KVM Extender system example ACS4...

Page 11: ...y A hub is allowed but does not increase the number of supported devices Maximum resolution DVI D 1920 x 1200 60 Hz over all allowed distances all resolutions below of 1600 x 1200 with refresh rates o...

Page 12: ...KVM Extender DVI D USB HID USB 2 0 Single Mode ACS4004A R2 KVM Extender DVI D USB HID CATx ACS4004A R2 MM KVM Extender DVI D USB HID Multimode ACS4004A R2 SM KVM Extender DVI D USB HID Single Mode ACS...

Page 13: ...lecting the moment of switching to the next frame The transmission of screen data is not synchronous to the screen change of the graphics card Normally the transmission is terminated during displaying...

Page 14: ...and solve any cabling problems and experiment with the KVM extender system more easily 3 1 What s included All DVI D I CATx Fiber KVM Extender pair local and remote units 2 US power cords 2 5 VDC pow...

Page 15: ...to point connection is required Having one or more patch panels in the line is possible and allowed Not allowed is a connection from the CATx link interface RJ 45 to any other products especially tele...

Page 16: ...ct cable to the INTERCONNECT socket s 5 Connect the 5 V power supply to power the unit CAUTION Only use the power supply originally supplied with this equipment or a manufacturer approved replacement...

Page 17: ...yboard mouse port Figure 3 2 ACS4002A R2 ACS4002A R2 xx remote unit with 2x USB HID 4x USB 2 0 This port carries USB 2 0 connect to local remote unit with CATx cable Connect to 5V power supply This po...

Page 18: ...with fiber cable This connector carries USB 2 0 Connect it to a local or remote unit with fiber cable Figure 3 4 ACS4002A R2 xx local remote unit rear view fiber Eye for IR RC Connect to CPU DVI I por...

Page 19: ...3 6 ACS40011A R2 ACS40011A R2 xx remote unit Connect to 5 V power supply This port carries video and data signals Connect to the local remote unit with CATx cable Figure 3 7 ACS40011A R2 xx local unit...

Page 20: ...data signals Connect to the local eremote unit wtih CATx cable Connect to 5V power supply Figure 3 9 ACS40011A R2 xx remote unit CATx rear view Connect to 5V power supply Connect to local remote unit...

Page 21: ...tus Figure 3 11 Power Data and Link LEDs Diagnostic LED Video is OK Figure 3 12 Diagnostic Video LED Table 3 1 LED Information LED Appearance Diagnostics Power LED Red LED Off On Device not ready Devi...

Page 22: ...C type screws on each side of the monitor connectors Carefully separate the lower and upper shells of the case Fastening screws on the base Fastening screws on the base Figure 4 1 Location of fastenin...

Page 23: ...e Remote Monitor s into the internal DDC Table To load the DDC information from the remote monitor s into the internal DDC table Power up the CPU the local unit the remote cables to the CPU connected...

Page 24: ...bit colors are transmitted as the screen content permits high data compression When the video data does not allow reducing data the colors are automatically reduced to 16 bit This is auto selected in...

Page 25: ...ion is terminated while a frame on the screen is displayed If the device switches to the new frame while the old frame is being displayed somewhere on the screen it is possible that you will see horiz...

Page 26: ...rol sequence used in system configuration and video tuning on the ACS4011A R2 family Exit OSD Select next position increase parameter Select previous position decrease parameter Enter OSD Direct brigh...

Page 27: ...tion Main menu icons Submenu command icons Screen resolution and refresh rate of the video source Menu title Figure 4 5 On Screen display utility You can adjust the following properties using the IR R...

Page 28: ...he right Parameter Figure 4 7 Navigating within the OSD using the IR RC Icons The OCD is an icon based utility These symbols which appear across the top of the OCD display show the main menu categorie...

Page 29: ...many cases after you have chosen a new setting the OSD displays the following confirmation message Figure 4 10 Confirmation Dialog 7 Highlight the Yes button and press the Enter key to confirm your ch...

Page 30: ...e Return to main menu Actual source is noted with a check mark Figure 4 11 Input selection Menu Item Brightness Contrast From the main menu select the Brightness Contrast icon to adjust the brightness...

Page 31: ...no altering in refresh rates possible If sourcing 50 Hz or 75 Hz make certain your monitor is able to process these refresh rates Otherwise select 60 Hz refresh rate from your graphics card Note that...

Page 32: ...colors in CMY space automatically adjusts settings in RGB space Hue Saturation Back to main menu Figure 4 14 Color adjustment Menu Item Color Temperature submenu From the main menu select the Color T...

Page 33: ...n menu select the Tools menu to set the position and size of the OSD window to adjust the sharpness for a fixed resolutioini setting to reset the VGA to DVI Converter system to its factory defaault se...

Page 34: ...rter carries out automatic detection of the number of pixels per line and the best phase after a mode change a change of screen resolution and or refresh rate at the graphics source Using automatic de...

Page 35: ...the internal DDC table Use the information from the internal DDC table Back to main menu Connect DDC lines directly from a locally attached monitor Create a VGA DDC from the DVI DDC in the internal t...

Page 36: ...h Step 2 2 Display the OSD 3 Select the Image menu option 4 Select the first command icon Automatic detection of number of pixels per line and the best phase 5 Assess the desktop test pattern If the v...

Page 37: ...e menu select the menu command Manually adjust the best phase best point for A D conversion within each pixel b Modify the phase until all distortions have disappeared c Confirm the setting 9 If neces...

Page 38: ...frame This new frame is discarded Because of this behavior the count of frames per second fps may be reduced to a value where stepping pictures are seen How to solve the problem Use a lower resolutio...

Page 39: ...msec So under special conditions even the bare CPU monitor link can have this problem If you then add an extender system the problem may worsen and is falsely attributed to the extender system even th...

Page 40: ...endix A Sample Applications Appendix A Sample Applications USB Devices USB Connection Receiver Remote Unit CATx or Fiber Cable Transmitter Local Unit CPU USB Connection Figure A 1 DVI D CATx KVM Exten...

Page 41: ...ackbox com Page 41 Appendix A Sample Applications USB Connection USB Connection Receiver Remote Unit Transmitter Local Unit CATx or Fiber Cable Figure A 2 DVI D CATx KVM Extender supporting VGA and DV...

Page 42: ...up to four 4 H x 5 6 W x 1 1 D 10 3 x 14 3 x 2 9 cm single head devices into a 19 server rack The rackmount kit requires 1U of rack space Blank plates enable you to cover unused device positions Base...

Page 43: ...es Figure B 2 Mounting for one or two devices Figure B 3 Mounting for three or four devices NOTE In the leftmost position you can install a rackmountable PSU ACS2209A PS instead of an extender device...

Page 44: ...ank plates enable you to cover unused device positions Base Plate M2 5x2 Spacers 3 Blank Plates M2 5x5 Philips countersunk screws Figure B 5 Mounting with the ACS2209A RMK Rackmount Kit Mounting Instr...

Page 45: ...anner Figure B 6 Mounting for one or two devices Figure B 7 Mounting for three or four devices NOTE In the leftmost position you can install a rackmountable power supply unit PSU ACS2209A PS instead o...

Page 46: ...problem When the problem occurs The components involved in the problem what type of computers what type of keyboard brand of mouse make and model of monitor type and make of cable etc Any particular a...

Page 47: ...888 808 France www blackbox fr tech blackbox fr 33 820 07 09 11 33 820 05 07 09 Germany www black box de techsupp black box de 49 811 5541 110 49 811 5541 499 Ireland www blackbox co uk techhelp blac...

Page 48: ...9 9 31 5 27 0 PAL progressive 720 576 50 0 31 3 37 0 VESA Standard 800 600 56 3 35 2 36 0 VESA Standard 800 600 60 3 37 9 40 0 VESA Standard 800 600 72 2 48 1 50 0 VESA Standard 800 600 75 0 46 9 49 5...

Page 49: ...80 1024 85 0 91 1 157 5 TV Mode 16 9 1360 765 60 1 47 6 84 5 Plasma TV 16 9 1360 768 60 0 47 7 85 5 NVIDIA 4 3 1400 1050 59 8 65 2 121 5 TV Mode 16 10 1440 900 60 0 55 6 89 0 TV Mode 16 9 1600 900 59...

Page 50: ...624 75 Hz Apple Mac II 1024 x 768 60 Hz VESA 1024 x 768 70 Hz VESA 1024 x 768 75 Hz VESA 1280 x 1024 75 Hz VESA 1152 x 870 75 Hz Apple Mac II 1280 x 1024 60 Hz VESA STD 1280 x 1024 60 Hz VESA STD 1280...

Page 51: ...e F 1 DVI I Female Connector Pin Signal Pin Signal Pin Signal 1 TMDS data 2 9 TMDS data 1 17 TMDS data 0 2 TMDS data 2 10 TMDS data 1 18 TMDS data 0 3 TMDS data 2 ground 11 TMDS data 1 ground 19 TMDS...

Page 52: ...gnal Pin Signal Pin Signal 1 TMDS data 2 9 TMDS data 1 17 TMDS data 0 2 TMDS data 2 10 TMDS data 1 18 TMDS data 0 3 TMDS data 2 ground 11 TMDS data 1 ground 19 TMDS data 0 ground 4 n c 12 n c 20 n c 5...

Page 53: ...it USB Type B Table F 3 USB Connector at the Local Unit Pin Signal 1 VCC 5V Red 2 Data White 3 Data Green 4 Ground Black USB Connector USB Type A Connector at the Remote Unit 1 2 3 4 Figure F 4 USB Co...

Page 54: ...568A 1000BASE T 1 8 Figure F 5 1000BASE T Pinout Table F 5 USB Connector at the Remote Unit Pin Pin 1 D1 5 D3 2 D1 6 D3 3 D2 7 D4 4 D2 8 D4 Programming Port Figure F 6 Programming Port Table F 6 Progr...

Page 55: ...724 746 5500 blackbox com Page 55 Notes ACS4002A R2...

Page 56: ...binets and racks and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in 30 seconds or less Copyright 2011 All right...

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