Black Box AC1032A-2A, User Manual, Page: 19 / 24

DVI Switch
17
ASCII ‘C’ or ‘c’ (Hex 43/63 or Decimal 67/99)
Displays the menu. The device will respond with:
MENU - Version 1.0
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1 = PC 1 Input | B = Blank
2 = PC 2 Input | U = Un-blank
A = Auto mode | E = Enable boost
M = Manual mode | D = Disable boost
P = PC 1 priority | R = Report
N = No priority | F = Factory Defaults
| C = Command menu
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5.0 Troubleshooting
5.1 Calling Black Box
If you determine that your switcher is malfunctioning, do not attempt to
repair the unit. Contact Black Box Tech. Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a
complete description, including:
•
The nature and duration of the problem;
•
The components involved in the problem—that is, what type
of cable, makes and models of computers and monitors, etc.
•
The results of any testing you’ve already done.
5.2 Shipping and Packaging
If you need to transport or ship your Switcher:
•
Package it carefully. We recommend that you use the original
container.
•
Before you ship the unit back to Black Box for repair or
return, contact us to get a Return Authorization (RA) number.