
8
TROUBLESHOOTING
Problem
Possible Cause / Solution
Product is
jamming
Switch the appliance off and unplug it. Dismantle the
appliance, clean it, assemble it and start again.
Food is not
sliced or
shredded
uniformly
Packing too much food in the food chute or pushing
too hard on the food pusher may cause the food to be
irregularly sliced or grated.
Unit stops and
will not come
back on
Is the outlet still working? You may have overloaded the
circuit and blown a fuse or tripped the circuit breaker.
Unplug unit, allow to stand for 10 minutes and then
press ON. Check by plugging in a working lamp or other
appliance. If none of these suggestions correct the problem,
DO NOT attempt to repair the unit. Call Customer Service
number at 1-800-231-9786
Unit has a
burning smell
There may be a residue left on the motor from the
manufacturing process, causing a slight odor during the
initial use. This will go away. If a strong odor or any visible
smoke appears, unplug unit IMMEDIATELY and call the
Customer Service Number
Cheese is not
shredded well
Cheese should be processed immediately after being
removed from the refrigerator. Soft cheese like mozzarella
should be placed in the freezer for 30 minutes prior to
processing to ensure it is firm enough for grating
Fruits or
vegetables are
not slicing or
shredded
Fruits or vegetables should be firm and not overripe. Store
vegetables with high water content in the refrigerator prior
to processing. Room–temperature vegetables are less firm
and do not perform as well.
Frozen dessert
flow contains
chunks and/or
ice chips
Defrost fruit/contents for several more seconds
Motor Slows
Down
Contents exceed normal load limit or are too thick in
consistency
Unit will not turn
on
Chute (blades or frozen dessert attachment) is not fully
engaged with interlock mechanism; unit is not plugged in.
ENVIRONMENTAL PROTECTION
To avoid environmental and health problems due to hazardous substances in
electrical and electronic goods, appliances marked with this symbol must not
be disposed of with unsorted municipal waste, but recovered, reused or recy-
cled.