HSS Hot Food Merchandiser
CS-TM-003.01
Revised 10/01/18
14
Troubleshooting
Problem
Cause
Possible Solution
Unit will not turn on.
Main Power Isolator Light
is not lit.
Unit power plug disconnected
(where applicable).
Plug unit into mating receptacle.
Problem with building power
supply
Check circuit breaker at building power panel.
If problem persists, contact BKI service agent
for corrective action.
Fuse in power cord plug is blown
(British units only).
Contact BKI service agent for corrective
action.
Unit will not turn on.
Main Power Isolator Light
is lit.
Defective contactor.
Contact BKI service agent for corrective
action.
Defective rocker switch
Contact BKI service agent for corrective
action.
Air curtain is weak or non-
existent.
Block air curtain discharge.
Remove any items blocking the air curtain
discharge. Make certain no signage is
obstructing discharge.
Defective fan(s)
Contact BKI service agent for corrective
action.
A shelf does not maintain
product temperature.
Shelf thermostat setting is too
low.
Contact BKI service agent for corrective
action.
Defective heating element(s).
Contact BKI service agent for corrective
action.
A shelf does not heat to
temperature.
Defective thermostat.
Contact BKI service agent for corrective
action.
Defective heating element(s).
Contact BKI service agent for corrective
action.
A shelf overheats.
Defective thermostat.
Contact BKI service agent for corrective
action.
Lights do not illuminate
when switch is on.
Blown fuse.
Contact BKI service agent for corrective
action.
Defective bulb.
Contact BKI service agent for corrective
action.
Defective ballast.
Contact BKI service agent for corrective
action.
