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User Guide – BizTouch™

IP2

50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com

© 2004 InSciTek Micros ystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners

Revised: 31 January 2005

Page 2

INTRODUCTION TO YOUR BIZTOUCH™

IP2

Your new BizTouch™ IP2 phone supports two modes of operation: PBX Mode and Key System Mode. Your system
administrator has pre-configured the phone for one of these two modes. The programmable buttons on the phone function
differently depending on the mode of the phone. Refer to the section that describes your phone.

BizTouch™

IP2

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Summary of Contents for BizTouch

Page 1: ...User Guide BizTouch IP2 Model BizTouch IP2 ...

Page 2: ... or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help You may also find helpful the following booklet prepared by the FCC How to Identify and ...

Page 3: ...LL ON HOLD PARK A CALL PBX MODE PARK A CALL KEY SYSTEM MODE 8 PREVENT INCOMING CALLS DO NOT DISTURB 8 PLACING AND SPLITTING A CONFERENCE CALL 9 SPEED DIAL 9 SPEAKERPHONE 9 INTERCOM 9 HEADSET 10 DIRECTORY DIALING 10 ANSWERING A CALL IN THE QUEUE 10 PBX BEHAVIOR 11 PLACING A CALL 11 ANSWERING A CALL 11 ANSWERING A CALL WHEN YOU ARE ON THE PHONE 11 ENDING A CALL 11 REDIAL A NUMBER 12 MISSED CALLS 12 ...

Page 4: ...emarks of their respective owners Revised 31 January 2005 Page iii ADVANCED TOPICS 15 CONFIG MENU 15 CHANGING PREFERENCES 15 REBOOT THE PHONE 16 CLEAR CALL HISTORY 16 REFRESH DIRECTORY 16 CHECK THE NETWORK SETTINGS 16 CHECK THE CURRENT STATUS 17 CHECK STATISTICS 17 SAVE CHANGES TO YOUR SETTINGS 18 RESET THE PHONE TO ITS FACTORY DEFAULTS 18 WALL MOUNTING YOUR PHONE OPTIONAL 19 STANDARD TELEPHONE WA...

Page 5: ...e steps to connect 1 Plug one end of the Ethernet cable into the Network jack on the back of the phone Plug the other end into your Ethernet jack on the wall WARNING DO NOT CONNECT TO AN ANALOG PHONE LINE 2 The phone contains an Ethernet switch A computer may be connected to the network through the phone s PC port 3 If you re using Power over Ethernet PoE the power to the phone was supplied when y...

Page 6: ...arks of their respective owners Revised 31 January 2005 Page 2 INTRODUCTION TO YOUR BIZTOUCH IP2 Your new BizTouch IP2 phone supports two modes of operation PBX Mode and Key System Mode Your system administrator has pre configured the phone for one of these two modes The programmable buttons on the phone function differently depending on the mode of the phone Refer to the section that describes yo...

Page 7: ...line will have their phones ring Unless you use the Hold function selecting another line appearance line means that you will hang up on the first Line Appearance call This is typically a Key System function Line Appearance has a Ring Type associated with it and must be specified Ring Type BizTouch IP2 phones can ring with different patterns and tones Ring Types are associated with Line Appearance ...

Page 8: ...with the choices being Centrex Flash Headset Personal Speed Dial and Redial When defined as line flash you can directly flash an outside phone line to access services provided by your phone company such as call forwarding conferencing etc Headset When defined as a Headset function this button will allow you to transfer your conversation to a headset if connected Personal Speed Dial When defined as...

Page 9: ...3 870 9400 www bizfon com 2004 InSciTek Microsystems Inc All rights reserved Bizfon is a registered trademark All other names may be trademarks or registered trademarks of their respective owners Revised 31 January 2005 Page 5 USING THE BUTTONS BizTouch IP2 ...

Page 10: ... a conference call Intercom Solid green when in use Use the phone as an intercom Intercom Release None Release the call you are on currently Release button Info None View information about other buttons Info button Speaker Solid green when in use Use the phone as a speaker phone or activates a headset Speakerphone Headset Hold Solid red if the call is on hold Flashing red if the call is parked Pla...

Page 11: ... in the handset speakerphone or headset The light on the Mute DND button is red when the phone is muted Change Presence State The Mute DND button can also be used to change your Presence setting directly from the phone Presence states are In Office At a Meeting On Vacation On Business Trip At Home Away and Busy 1 Press the Mute DND button longer than one second to display the Presence states 2 Usi...

Page 12: ... 700 as the call will be disconnected Press Transfer Select a second call appearance Dial Extension 700 The parking location will be announced 701 709 Press Transfer again The call is now parked in the announced position To retrieve the parked call dial the park location extension from any phone i e 701 If you want to cancel the transfer press Release To return to the caller press the Line Appeara...

Page 13: ...nd dial them with the touch of a button When a Speed Dial button is pressed it acts exactly the same as picking up the handset and dialing the number Your System Administrator programs other Bizfon extensions as Speed Dial numbers if your programmable buttons are defined as Speed Dial Busy Lamp Field Once set up press any speed dial button to call that number You can set up to 10 0 9 Personal Spee...

Page 14: ...ng a Call in the Queue Call Queues are created and programmed by your system administrator Likewise your System Administrator will define one of the programmable keys on your BizTouch IP2 phone as a queue appearance button for one or more of these queues Your administrator can adjust agent rest time and hold off overflow parameters for each call agent as required The queue appearance button may be...

Page 15: ...ns such as redial headset or line flash Placing a Call Unless configured otherwise all outbound calls will require a 9 to be dialed to access an outside line You may place an outgoing call in several ways With the handset on hook begin dialing Your phone will automatically go to speakerphone mode and your call will be dialed Select the speakerphone button and when you have a dial tone dial the des...

Page 16: ...er back Ignore and Silence Softkeys While the second call is ringing you will have Softkey options to silence or ignore the second caller Ignoring the second call stops the audible ringing and returns you to the Active Call screen Silencing the second call stops the audible ringing until you can place the first call on hold KEY SYSTEM BEHAVIOR Key mode will fit the best in a sales or retail enviro...

Page 17: ...re on the Phone A second or third call directed to your phone can be answered by Placing the first call on hold and then pressing the Line Appearance button for the second call Ending a Call If you re using the handset place it back on the hook If you re using the speakerphone press Speaker Make sure the handset is on the hook If you re using a headset press Release You can also press another Call...

Page 18: ...the speakerphone or headset 2 The screen shows the device for which you are adjusting the volume 3 Press the Volume Bar on the right to increase the volume 4 Press the Volume Bar on the left to decrease the volume Change the Labels for Lines Make sure you keep your lines labeled correctly To change a label remove the paper from beneath the plastic label cover update the numbers and replace it unde...

Page 19: ...ges CONFIG Menu You can view change the following by selecting CONFIG on the screen Personal Speed Dial Preferences Reboot Phone Clear Call History Refresh Directory Network Settings Current Status Info Statistics Save Settings Set Factory Defaults Changing Preferences 1 Press the CONFIG Softkey button 2 Press the Up or Down scroll button to select Preferences Press the Select button 3 Select from...

Page 20: ...key that corresponds to CONFIG on the screen 2 Scroll down and highlight Clear Call History 3 Press the Select button 4 Select the Softkey that corresponds to YES to clear call history or select NO to cancel Refresh Directory 1 Select the Softkey that corresponds to CONFIG on the screen 2 Scroll down and highlight Refresh Directory 3 Press the Select button 4 Select the Exit Softkey to exit the Re...

Page 21: ...he screen 2 Highlight Current Status Info 3 Press the Select button 4 You can see the following information DHCP Lease Time if DHCP is enabled SNTP Time Server IP Boot Server IP Phone IP Subnet IP Gateway IP Boot Configuration success or failure MAC Address Model Name Software Version LAN Connection Info PC Connection status 5 Use the Up and Down arrow buttons to move through the list 6 When finis...

Page 22: ...made However you may manually want to save the changes 1 Select the Softkey that corresponds to CONFIG on the screen 2 Highlight Save Settings 3 Press the Select button 4 Select the Softkey that corresponds to YES to save any changes OR select NO to cancel saving the changes 5 Press the Exit button on the screen Reset the Phone to Its Factory Defaults WARNING Do not reset your phone to its factory...

Page 23: ... standard telephone wall mounting plate DO NOT make any connection to the RJ 11 jack This connection is intended for an analog phone and may cause damage to the BizTouch IP2 phone voiding your warranty The mounting plate similar to the one shown below has mounting studs to receive the telephone base and is positioned to secure the BizTouch IP2 telephone flush to wall surface Collapse the BizTouch ...

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