Bitstorm Inc.
Bad Boy Xtreme
www.bitstorm.com
15
Warranty
1.
All Bitstorm products are warranted against defects in material and workmanship for a period of
one year from date of purchase under normal use.
Warranty does not cover damage caused as
a result of improper installation or operation.
2.
The customer is responsible for delivering the defective product to the designated RMA address
for repair or replacement.
3.
At its discretion, Bitstorm will repair or replace a product that was found to be defective by
Bitstorm during the warranty period.
4.
This warranty does not cover labor cost for removing and reinstalling the device for repair nor for
any expendable parts that are readily replaced in normal use.
5.
The sole responsibility of Bitstorm under this warranty shall be limited to repair of this product, or
replacement thereof, at the sole discretion of Bitstorm.
6.
All RMA items shipped to Bitstorm must be freight prepaid. Bitstorm will pay the return freight via
a service of Bitstorm's choice. Customer is responsible for payment of any shipping upgrades.
Limitation of Warranty
This warranty does not apply if product:
a.
has been opened and/or altered, except by Bitstorm technical personnel,
b.
has been painted in way shape or form,
c.
has been damaged due to errors or defects in customer provided cabling
,
d.
has been subjected to abnormal physical or electrical stress, including lightening strike, misuse,
negligence or accident,
e.
has been improperly installed, including wiring errors or damage to cable during installa-
tion
,
f.
failure to apply supplied dielectric corrosion inhibitor to Xtreme’s cable connector,
g.
has had removal of MAC address label (if one was affixed),
h.
has been loaded with incorrect firmware or attempted to have incorrect firmware loaded, or
i.
is inoperable due to improper use of the Reset button.
What information will be required?
1.
Customer name, contact information, and shipping information.
2.
Date and location of purchase (we may request a copy of the invoice as proof of purchase in
certain, limited circumstance).
3.
Problem description.
4.
Serial number o MAC address of each unit (if available).
5.
Troubleshooting actions taken so far.
*** International Customers ***
1.
Customer to use their own shipping account when sending products back to Bitstorm.
Contact Us
Hours: Monday to Friday, 8:30am to 5pm EST
IMPORTANT: If you are experiencing difficulties, please contact us
first with any issues before returning this product to the retailer.
address:
Bitstorm Inc.
33 University Ave., Suite 1407
Toronto, Ontario, Canada M5J 2S7
web:
www.bitstorm.com
phone:
1-647-724-8328
skype:
bitstorm.inc
email:
