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11
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power OFF and disconnect from electrical outlet before
performing maintenance or troubleshooting checks.
Problem
Possible causes
Remedies
Reduced
Spray or No
Spray
Spray nozzle clogged.
Clean spray nozzle using an unfolded paper clip.
Clean Water/Formula Tank empty.
Check/fill tank.
Clean Water/Formula Tank insert
clogged.
Clean insert at bottom of tank.
Pump needs priming.
Gently lift Clean Water/Formula Tank while
pressing the spray trigger OR gently squeeze
clean tank while pressing spray trigger.
Clean Water/Formula Tank not
fully seated.
Remove and reinstall tank.
Carpet
Cleaner
Won’t Pick
Up Cleaning
Formula
Poor upholstery/carpet
tool position.
Reposition upholstery/carpet tool
on surface, follow recommended cleaning
procedures.
Dirty Water Tank is full.
Empty tank.
Excess formula in Flex Hose.
Lift tool and point upwards to allow water in
hose to flow into the Dirty Water Tank.
Incorrect cleaning formula.
Use BISSELL® 2X Portable Machine formulas
only.
Dirty Water Tank is improperly
seated onto base.
Remove tank and reseat onto unit.
Dirty Water Tank plug is
unplugged.
Push in tank plug until properly sealed.
Dirty Water
Tank Leaking
Duckbill valve is dirty.
Clean the duckbill valve that is located at the
bottom of the Dirty Water Tank. Once cleaned,
make sure it is placed securely back in place.
Float Stack not fully locked on
Dirty Water Tank.
Remove Float Stack and twist until arrow is
aligned with lock symbol on Dirty Water Tank
(see pg. 12).
Dirty Water Tank not properly
seated onto machine.
Remove and reseat onto unit.
