www.bissell.com
14
Troubleshooting
WaRnInG
To reduce the risk of electric shock, turn power switch
off and disconnect plug from electrical outlet before
performing maintenance or troubleshooting checks.
problem
possible causes
Remedies
Upright clean-
ing mode
indicator light
does not
illuminate
The power is not turned ON
The power must be ON to activate
the indicator light
The portable spot cleaner is not
attached completely
Make sure the portable spot cleaner is
attached. Push down firmly to check.
Reduced
Spray or
no Spray
Formula & water tank may be empty
Refill tank
Formula & water tank may not be
seated completely
Turn power OFF. Remove and
reseat tank
Pump may have lost prime in
portable spot cleaning mode
Hold end of hose below water level
in tank to prime
The portable spot cleaner is not
attached completely
Push down firmly to check connection
Dirtlifter™
powerbrush
does not turn
The portable spot cleaner is not
attached completely
Make sure the portable spot cleaner
is attached. Push down firmly to check
The unit is in the upright position
brushes only rotate when unit is
reclined using the recline pedal
Circuit breaker on machine
(if equipped) may have tripped
Turn the machine OFF and unplug from
outlet. Check to see if foreign object
is caught in brush roll. Remove object.
Plug machine in to reset circuit breaker
The belt is off or broken
Turn power OFF and unplug unit
from outlet. Follow instructions on
pages 12 and 13
loss of
suction
power
Tanks may not be seated properly
Pick up both tanks and reseat them
so they fit snugly on the unit
Nozzles may not be assembled
properly
Unplug the unit. Check to make sure
the "lip" of the nozzle is securely
hooked into the groove on bottom of
the machine (see page 9)
The portable spot cleaner is not
attached completely
Make sure the portable spot cleaner
is attached. Push down firmly to check
Dirty tank has picked up
maximum amount of dirty water
and has reached full line
empty dirty tank
Formula & water tank is empty
Check fluid levels in formula & water tank
suction gate is open
Check to make sure the suction gate
is closed. Follow “Cleaning suction
gate” instructions on page 12
Other maintenance or service not included in the manual should
be performed by an authorized service representative.
Thank you for selecting a bissell product.
please do
not return
this product
to the store.
