www.BISSELL.com
15
Problem
Possible causes
Remedies
Reduced
Spray or No
Spray
Spray nozzle clogged.
Clean spray nozzle using an unfolded paper
clip.
Clean Water/Solution Tank
empty.
Check/fill tank.
Clean Water/Solution Tank
insert clogged.
Clean insert at bottom of Clean Water/
Solution Tank.
Pump needs priming.
Gently lift Clean Water/Solution Tank while
depressing the spray trigger OR gently
squeeze clean tank while depressing spray
trigger.
Clean Water/Solution Tank not
fully seated.
Remove and reinstall Clean Water/Solution
Tank.
Carpet
Cleaner
Won’t Pick
Up Cleaning
Solution
Poor upholstery/carpet
tool position.
Reposition upholstery/carpet tool
on surface, follow recommended cleaning
procedures.
Dirty Water Tank is full.
Empty Dirty Water Tank.
Excess solution in flex hose.
Lift tool and point upwards to allow water in
hose to flow into the Dirty Water Tank.
Incorrect cleaning formula.
Use BISSELL® 2X Portable Machine formulas
only.
Dirty Water Tank is improperly
seated onto base.
Remove Dirty Water Tank and reseat onto
unit.
Dirty tank plug is unplugged.
Push in Dirty Water Tank plug until properly
sealed.
Deep Reach
Tool is
Over-Spraying
Formula
(Formula is
Spraying
Out the Sides)
Formula trigger is being pulled
when tool is above carpeting.
Make sure the Deep Reach Tool’s formula
injection needles are burrowed deeply within
your carpeting before pressing the formula
spray trigger. To avoid over-spraying, make
sure the tool stays in direct contact with the
carpet at all times.
Deep Reach Tool is being used
on upholstery.
The Deep Reach Tool is designed for high-
pile carpets and rugs. Switch to the 3” Tough
Stain Tool for upholstery cleaning.
Dirty Water
Tank Leaking
Duckbill valve is dirty.
Clean the duckbill valve that is located at
the bottom of the Dirty Water Tank. Once
cleaned, make sure it is placed securely
back in place.
Float stack not fully locked on
Dirty Water Tank.
Remove float stack and twist until arrow
is aligned with lock symbol on Dirty Water
Tank pg. 12.
Dirty Water Tank not properly
seated onto machine.
Remove and reseat onto unit.
If your BISSELL product should
require service:
Contact BISSELL Consumer Care to locate a
BISSELL Authorized Service Center in your
area. If you need information about repairs or
replacement parts, or if you have questions about
your warranty, contact BISSELL Consumer Care.
This warranty gives you specific legal rights,
and you may also have other rights which
may vary from state to state. If you need
additional instruction regarding this warranty
or have questions regarding what it may
cover, please contact BISSELL® Consumer
Care by E-mail or telephone as described
below.
It may be necessary to obtain some of your
personal information, such as a mailing
address, to fulfill terms of this warranty. Any
personal data will be handled pursuant to
BISSELL’s Privacy Policy, which can be found
online at www.BISSELL.com/privacy-policy.
Limited Two-Year Warranty
Subject to the
*Exceptions and Exclusions
from the Terms of the Limited Warranty
,
upon receipt of the product BISSELL will
repair or replace (with new, refurbished,
lightly used, or remanufactured components
or products), at BISSELL’s option, free
of charge from the date of purchase by
the original purchaser, for two years, any
defective or malfunctioning part.
See information below on "If your BISSELL
product should require service”.
This warranty applies to product used for
personal, and not commercial or rental,
service. This warranty does not apply to
fans or routine maintenance components
such as filters, belts or brushes. Damage or
malfunction caused by negligence, abuse,
neglect, unauthorized repair, or any other use
not in accordance with the user guide is not
covered. This warranty will only be valid if the
product is used in the same country in which
it was sold.
BISSELL is not liable for incidental or
consequential damages of any nature
associated with the use of this product.
BISSELL’s liability will not exceed the
purchase price of the product.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, so the above limitation or
exclusion may not apply to you.
*Exceptions and Exclusions from the
Terms of the Limited Warranty
This warranty is exclusive and in lieu of
any other warranties, either oral or written.
Any implied warranties, which may arise
by operation of law, including the implied
warranties of merchantability and fitness for
a particular purpose, are limited to the two-
year duration from the date of purchase as
described above.
Some states do not allow limitations on how
long an implied warranty lasts, so the above
limitation may not apply to you.
Warranty
NOTE:
Please keep your original sales receipt. It provides proof of date of purchase in the
event of a warranty claim.
Service
Please do not return this product
to the store.
Other maintenance or service not included
in the manual should be performed by an
authorized service representative.
Website:
www.BISSELL.com/service-centers
E-mail:
www.BISSELL.com/email-us
Call:
BISSELL Consumer Care
1-800-237-7691
Monday – Friday: 8am - 10pm ET
Saturday: 9am - 8pm ET
Sunday: 10am - 7pm ET