Troubleshooting
My BioWaveGO is turned on and
all it does is beep and the lights
blink ORANGE.
Answer:
The device does not see a
complete connection to your skin. Therefore,
please make sure of the following:
1.
The leadwire cable is firmly plugged into
the BioWaveGO unit.
2.
Both pads are plugged into the other ends
of the lead wire cable.
3.
Your skin has been thoroughly cleaned
with a damp towel.
4.
The pads are tacky and have good
adhesion to your skin.
I cannot get the BioWaveGO and
my cell phone to pair.
Answer:
Make sure the bluetooth function
on your phone is turned on. Next, connect
BioWaveGO to your body and then turn on
the unit. Now launch the app and click the
pair button that appears on your iPhone.
Android phones will pair automatically. Once
you hear a couple of tones, your phone has
paired with your BioWaveGO.
The pads are not sticking
to my skin.
Answer:
It is important to clean the skin
prior to placing the pads directly over
locations of pain. Rub the skin vigorously
with a slightly damp towel in the two areas
the pads will be placed. Make sure skin is dry
and intact prior to placing pads on the skin.
If there is a lot of hair in the area of the
pain site, shave the hair before placing the
pad(s) in that location. The gel on the pads
needs to have good direct adhesion to the
pores of the skin to allow the therapeutic
signals to pass into deep tissue.
If the pads are not tacky, place a few drops
of saline on the gel side of the pad and
rub it in with your finger across the entire
surface of the pad so the gel glistens. Wait
60 seconds to allow the saline to absorb in
and rehydrate the gel. The pads can now be
used or stored on the plastic liner.
You can also use a wrap, ace bandage or
piece of medical tape over the pads to help
hold them in place, however the pads still
need to be tacky.
Questions?
biowave.com/start • [email protected]
1-877-BIOWAVE x1 • (1-877-246-9283, x1)