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TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING
ALWAYS check that:
ALWAYS check that:
ALWAYS check that:
ALWAYS check that:
You have followed all the steps listed in the user guide to install and
set up your telephone.
All connectors are securely inserted into their sockets.
Mains power for the base unit is switched on at the socket.
The handset’s batteries are correctly and securely installed and are
sufficiently charged.
Everyday use
Everyday use
Everyday use
Everyday use
“I cannot make or answer call
“I cannot make or answer call
“I cannot make or answer call
“I cannot make or answer calls”
s”
s”
s”
If the handset’s display is blank, it may have been switched off.
Press and hold
O
on the Main Eclipse Handset or press
O
on
the additional handset to switch it back on.
Check that the base unit’s mains power adapter is plugged in and
power is switched on. The base unit needs mains power for normal
operation of the phone – not just for charging the handset batteries.
Make sure that you are using the telephone line cable supplied with
your phone. Other telephone line cables might not work.
Move the handset closer to the base unit.
Check the Battery Level symbol on the display. If it is low, put the
handset back on the base unit or charging pod to recharge the
batteries.
Switch off the power at the mains socket, wait for a short while and
then switch it back on. This may solve the problem.
“I cannot make call
“I cannot make call
“I cannot make call
“I cannot make callssss””””
If the handset display shows KEYS LOCKED
KEYS LOCKED
KEYS LOCKED
KEYS LOCKED, press and hold
*
to
unlock it before you make a call.
Only one handset (or the base unit) can be connected to an external
line at a time. If the handset display shows , the base is already
being used by either the answering machine or another handset.
