Billy Goat SC121H, Owner'S Manual, Page: 15 / 28

Part No 370505 Form No F060611D
15
SC Owner’s Manual
Troubleshooting
When servicing engine refer to specific manufacturer’s engine owner's manual. All engine warranty is covered by
the specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference (See table page 12). If you cannot locate a servicing dealer in your area you can contact the
manufacturer’s national service organization.
To reach: Briggs & Stratton: 800-233-3723
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
•
The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
•
The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
•
The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.
•
The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
•
The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
•
The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
For online product registration go to www.billygoat.com
Problem Possible Cause Solution
Engine will not start. Choke not on. Out of gasoline, bad or old gas. Spark plug wire
disconnected. Dirty air cleaner. Blade clutch is engaged Move throttle to start position. Check Gasoline. Check for
spark with an approved tester. Clean or replace air
cleaner. Disengage the Blade clutch lever.
Engine runs poorly Spark plug wire loose. Engine RPM set too low. Carburetor out of
adjustment. Water or dirt in fuel system. Spark plug fouled, faulty
or wrong gap Sharpen or replace blade. Check engine RPM (refer to
engine manual). Adjust carburetor (refer to engine
manual). Reset gap or replace spark plug (refer to engine
manual).
Belt slips Belt tension inadequate. Too great of a working depth. Belt worn. Replace belt. Replace blade
Abnormal vibration. · Loose or out of balance blade. Bent blade. Loose engine bolts Stop work immediately. Check blade mount and balance.
Replace damaged or bent blade if required. Check engine
mount.
Will not cut or has poor cutting performance Dull or bent Blade. Debris locked against blade. Engine running at
too low RPM. Sod is too dry.
Sharpen or replace blade. Remove debris. Check engine
RPM (refer to engine manual). Apply more water to cutting
area to loosen sod
Drive will not engage Not set to gear. Out of adjustment drive cable. Broken drive cable.
Worn or broken belt. Shift lever to desired gear. Adjust drive cable. Replace
with new cable. Replace belt.
Drive will not release. Drive cable out of adjustment. Damaged drive lever. Adjust drive cable. Replace drive cable.
Engine is locked, will not pull over. Debris locked against blade. Damaged engine. Remove debris. Refer to engine owner's manual. Replace
control cable.