1)In order to ensure long term service of your e-bike, please use genuine parts.
2)Make sure the waterproof connection is properly connected.
3)Do not use the battery if it has outlived its life expectancy.
PRO BLEM
PO SSIBLE CAU SE
SO LU TIO N
Battery gauge
LED s w ith no
display.
Pow er sw itch is open
Close the sw itch on the battery
case
Battery case w ith no pow er
Charge the battery
Circuited
Replace fuse
Battery case not positioned in the right
place
Rem ove battery case, put it in
right place and then lock it
Sw itch dam aged
Replace sw itch
M otor fails to
perform its
intended function
w hen pow er is
on.
Being in pow er m ode
Change the m ode from assist to
electric
Connection error
Check the connection parts or
have a professional fix it
Battery case w ith no pow er
Charge the battery
Speed-adjust
failure
Being in pow er m ode
Change the m ode from assist to
electric
Connection error or throttle failure
H ave a professional fix or replace
it
Poor tyre pressure
Pum p up the tyre to its correct
pressure
Poor travelling
range after each
charging.
Insufficient charge
Fully charge the battery
Battery aging
Replace w ith a new battery case
Poor road conditions, slopes,
headw inds and frequent use of the
brakes
Change the pow er m ode
Battery failure
Replace battery
A bnorm al long
charging tim e
Battery aging
Replace battery
Connection error
Check if the cables are correctly
pluged in.
Charger fails to
perform its
intended
function.
Circuited
Replace fuse
Charger failure
Change charger
For other faults that can’t be solved or
m otor, controller, charger, battery
failure, please contact your authorized
dealer for help. Any changes to these
parts w ill invalid your w arranty.
O ther faults
Troubleshooting
We recommend having your e-bike serviced by a professional cycle engineer at least once a year to ensure
ongoing safe performance. Since these problems listed may not cover every problem that might occur during
the lifetime of your product. You can contact us for more detailed questions you might have.
