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9. Troubleshooting
Problem
Causes
Solution
The machine will not
heat up.
A) The plug is not
connected to the mains
power.
A) Connect the machine
to the mains power.
B) The machine is not
switched on.
B) Use the ON button to
switch on the machine.
The machine will not
pour coffee.
C) The capsule is stuck
or badly positioned.
C) Unplug the machine
from the power mains
and wait for it to cool
down; lift the lever and
remove the capsule
manually.
Use a utensil to help in
this; never use fi ngers.
D) A capsule may have
fallen into the machine.
D) Take out the capsule
compartment and check.
E) There is no water in
the tank.
E) Fill the tank with
water.
F) The pipes are blocked
with scale.
F) Carry out a scale
removal cycle.
The coffee is cold.
G) The machine has not
completely heated the
water before pouring the
coffee.
G) Before pouring cof-
fee, always wait for the
cup symbol in the top
part of the central switch
to turn green.
H) The cup is cold.
H) Preheat the cup with
a little boiling water,
poured by pressing the
pour switch.
I) The machine is partly
clogged by scale.
F) Carry out a scale
removal cycle.
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