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separate usernames created for each.
The new usernames and passwords
must be used by the new devices as
shown in this manual to logon to the
intercom.
App shows online when phone is
in the same network but offline
when phone on 3G/4G or on a
remote Wi-Fi network, App
works fine remotely to view
gates but push notifications are
not working at all.
Commercial firewall
This will be a job for the IT provider for
the business. A port will need opened
to allow P2P and PUSH notification
traffic to pass through the firewall.
Recommended unassigned ports
which your network administrator can
open are 6806, 6809 and 9123, 9124.
App shows online status locally
and when phone is remote, but
push notifications may be
delayed, or video lag, or
showing “fetching” on video
screen.
Insufficient upload speed
This will need discussed with the ISP /
broadband provider.
Intercom is online and working
even through the application, but
I am receiving no notifications
even for calls! I have checked
my Wi-Fi/Ethernet and the
intercom meets minimum
requirements
Incorrect time.
Cycle to the settings menu and
navigate to the clock settings and
press “sync phone time” to sync the
current time from the cellphone. This
should only ever need done once as
the time is pulled from the server.
I think my intercom is not
functioning correctly.
Potential conflict of
interest/firmware/software
bug.
This is not something that happens
frequently and can only happen if a
new firmware was pushed to the unit.
Seldom instances can however occur
resulting in a soft reboot needing
done. Cycle to the settings menu and
navigate to the power icon, pressing
this will initiate a soft reboot. This soft
reboot will remove any open
communications or potential non-
functioning features to be re-enabled.
App Updates
We will continually monitor the apps performance and will release updates to enhance
the users experience and/or fix any issues that arise overtime. These updates will be
