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9. Care of the beurer Velvet Skin Pro
9.1 Cleaning
After each hair removal session, it is recommended that you clean your beurer Velvet Skin Pro device,
paying particular attention to the
light area
.
IMPORTANT
Never immerse the beurer Velvet Skin Pro or any of its parts in water!
• Use a clean, dry cloth and cleaning agent specially developed for electronic devices to gently wipe
the surface of the beurer Velvet Skin Pro, paying particular attention to the light surface.
10. Trouble-shooting
“My beurer Velvet Skin Pro cannot be switched on”
• Ensure that the device’s battery is charged (using the green light on the battery status display).
• If the IPL device does not emit a light pulse, check whether
a. The treatment attachment is properly secured to your device (the device does not work if it is not
placed on the device or is not placed on it correctly).
b. The device is still in the automatically activated safety mode if no skin contact or no permissible
skin tone has been detected.
c. There is full skin contact.
d. The treatment area is too small, curved or bony. The treatment window must be placed completely
on the treatment area (try to pull the skin straight).
e. Emission of the light pulse is blocked if the IPL device detects a skin tone that is too dark. In this
case, the indicator lamp briefly illuminates red.
f. In the case of safety problems and when the operating life is reached, the indicator lamp illuminates
red. In this case, the device switches off automatically.
• General fault:
a. The treatment window must be cleaned in accordance with the instructions in the relevant section
if it is dirty or dusty. Contact Customer Services if you cannot clean the dirt yourself.
b. If the light pulses are emitted in a delayed manner after changing the treatment area, use the
device in a cooler environment, if necessary. The light pulses may be emitted more slowly in war-
mer ambient temperatures.
c. If a general fault occurs, switch off the device, wait ten seconds and then reconnect it.
• Should you still have problems with your device, please contact Customer Services.
11. Frequently asked questions
1. Does Velvet Skin Pro really work?
Yes. In clinical tests performed by doctors, it was proven that the technology in the beurer Velvet Skin
Pro can be used to achieve lasting hair removal results. However, the results may vary depending on
the hair growth cycle, the energy level used and the hair thickness and colour.
2. On which parts of my body can I use the beurer Velvet Skin Pro?
The beurer Velvet Skin Pro was designed for hair removal all over the body. The most common areas
that are treated with the beurer Velvet Skin Pro are the legs, armpits, arms, bikini zone and the face
below the cheekbones.
3. How long does a treatment session using the beurer Velvet Skin Pro last?
The time can vary depending on the area of the body being treated. A full body treatment (legs, arms,
armpits, bikini zone and face below the cheekbones) takes approximately 21 minutes at the lowest
intensity level and using a large attachment.
4. Is the beurer Velvet Skin Pro safe?
The beurer Velvet Skin Pro was developed with a strong focus on your safety and employs clinically tested
technology. However, this device – like any other product or electronic device intended for application on
the skin – must be used in accordance with the instructions for use and the safety notes for users.
