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8. What if there are problems?
“The device will not switch on”
• Ensure that the mains cable is correctly connected to the device.
• Ensure that the mains adapter is inserted into a wall socket.
“No light pulse is emitted when I press the trigger button”
• Ensure that the device is in full contact with the skin and that the light area and skin con-
tact sensor are pressed onto the skin evenly and firmly. For your safety, the trigger but-
ton only activates a pulse if the skin contact sensor is completely covered by the skin.
• If the indicator lamp on the device is illuminated red, this indicates that your skin colour,
as measured by the skin colour sensor, is too dark for safe application. Test the device
on another part of your body or contact Customer Services.
• If the indicator lamp on the device is illuminated orange, this indicates that the contact
with the skin, as measured by the skin contact sensor, is insufficient. Increase the level of
contact with the skin or contact Customer Services.
9. Frequently asked questions
Does the device technology really work?
Yes. In clinical tests performed by doctors, it was proven that the technology in the beurer
SatinSkin System can be used to achieve lasting hair removal results.
How long does a treatment session last using the device?
The time can vary depending on the area of the body being treated. A full body treatment
(legs, arms, armpits, bikini zone and face below the cheekbones) takes approximately
20 minutes at the lowest intensity level. As the device is operated using electricity, it can
be used for as long as is necessary to perform a full hair removal session on the desired
area(s) of the body.
Is the device safe?
The device was developed with a strong focus on your safety and employs clinically tested
technology. However, this device – like any other product or electronic device intended for
application on the skin – must be used in accordance with the instructions for use and the
safety notes for users.
Is the device painful to use?
When used correctly, most users of the device report a slight warm feeling when the light
pulse is issued. Users with thicker and darker hair may experience slightly more discomfort,
however this subsides once the hair removal session is complete. The device has three
power settings, which you can select depending on the sensitivity of your skin.
How often should I use the device?
In the case of body hair treatment with the device, the first four sessions should be performed
two weeks apart. The fifth to seventh sessions inclusive can be performed four weeks apart.
Any further sessions should be performed if the hair has grown back until the desired results
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