Better Place Oscar Driver Manual Download Page 78

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TROUBLESHOOTING

77 | TROUBLESHOOTING

OSCAR DRIVER MANUAL

Troubleshooting

Navigation

I don't hear navigation directions. How do I turn on

the voice function?

On the Navigation screen, push the Controller

button down. In the

AVIGATION

menu, select

Options, and make sure the Voice/mute box is not

selected.

I can't find the address that I am looking for.

Make sure that you entered the address correctly. If

you entered the address correctly, try searching for a

place nearby your target location. Report any missing

information to Better Place Customer Care.

Charging

I tried to connect my cable to my car but the cable

won't go into the car's charging socket.

Make sure your car is unlocked, and then insert the

cable into your car's charging socket. When you lock

the car, the charging socket is also locked.

I tapped my membership card on the card reader

area on the Charge Spot but nothing happened. How

can I charge my car?

If you encounter any problem with your

membership card, you can contact Better Place

Customer Care. Once a representative verifies that you

have a Better Place membership, the representative will

unlock the Charge Spot for you remotely.

I'm at a Charge Spot but I don't have my

membership card. How can I charge my car?

If you encounter any problem with your

membership card, you can contact Better Place

Customer Care. Once a representative verifies that you

have a Better Place membership, the representative will

unlock the Charge Spot for you remotely.

I cannot remove the charging cable from my car.

Make sure that your car is unlocked before trying to

remove the charging cable from your car. If you cannot

remove the cable easily, do not try to pull the cable out.

Contact Better Place Customer Care.

I connected my car to a Charge Spot, and then I

disconnected the cable from my car. Will my car be

charged if I just reconnect the cable to my car?

No. When you disconnect the cable from your car,

you have broken the connection to the Charge Spot.

You need to tap your membership card on the card

reader area again to restart the connection.

I connected my car to a Charge Spot but the

indication lights on the Charge Spot are not flashing,

and I didn't hear the tone from the Charge Spot.

Your cable may not be completely plugged into the

Summary of Contents for Oscar

Page 1: ...DRIVER MANUAL ...

Page 2: ......

Page 3: ...is device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Any change or modification to the product not expressly approved by the manufacturer could void the user s authority to operate the dev...

Page 4: ...e of all driving conditions Driver awareness of actual road and weather conditions traffic congestion speed limits and traffic signals and signs shall always supersede guidance given by Oscar Driving while distracted can result in loss of vehicle control leading to an accident resulting in injury or death Avoid prolonged views of the system s controls and the display screen while driving Stop your...

Page 5: ...a route 29 Change the position of a waypoint in a route30 Save your current route 31 Clear the current route 32 Load a saved route 32 Restore your last route 33 Delete a saved route 34 Traffic reporting service 34 Manage your favorite places 36 Change your Navigation screen options 39 Charging 43 Charging safety and precautions 44 The Better Place mobile cable 45 The Better Place membership card 4...

Page 6: ...zation settings 66 Change your driver settings 66 Change your display settings 66 Change your regional settings 67 Change your voice settings 68 Change your privacy settings 69 Change your start up settings 70 Check your Oscar software version 70 View your car s identification number and serial number 71 Customer Care 73 FAQs 75 General 75 Charging 75 Troubleshooting 77 Navigation 77 Charging 77 I...

Page 7: ......

Page 8: ...g to recharge the battery Your Renault Fluence Z E is equipped with Better Place Oscar referred to as Oscar a driver s assistance This driver manual will help you to use Oscar and Better Place services For information about your Renault Fluence Z E see the Renault Fluence Z E User Manual In this driver manual you can learn how to Use Oscar to plan your routes and manage your battery s energy Charg...

Page 9: ... Better Place Oscar will help you to Plan a route Get turn by turn navigation instructions Charge your car using Better Place s Managed Charging solution Locate nearby Charge Spots and Battery Switch Stations Enrich your driving experience with fun entertainment options You can access all of Oscar s applications by using Oscar s console CAUTION Do not use Oscar while driving if doing so will diver...

Page 10: ... bottom of the button 1 NAV DEST Goes to the navigation application Goes to the EDIT ROUTE screen 2 HOME Goes to Oscar s main menu 3 The Controller button 4 BACK Returns to the previous screen 5 MENU Displays the current application s menu 6 ENERGY FIND Goes to the charging application 7 SEARCH FAV Goes to the PLACES screen Goes to your list of favorite places 8 DISPLAY OFF Adjusts the contrast an...

Page 11: ...h the Controller button down and move the Controller button up down left or right Rotate the Controller button to Navigate through menu options Modify the zoom scale of a map on the Map screen Scroll through letters when using the Virtual keyboard Push the Controller button down to Select a menu option Confirm a selection Select a location on the map Select a highlighted letter when using the Virt...

Page 12: ...eyboard see Search for a destination by entering a name on page 23 WARNING Driving while distracted can result in loss of the control of your car and can lead to an accident resulting in injury or death Avoid looking at the system s controls and the display screen while driving for prolonged periods of time Stop your car in a safe and legal manner before attempting functions that require prolonged...

Page 13: ... bar The System status bar is located on the bottom right area of the system screen It displays network connection information and the date and time Some icons always appear on the Status bar and other icons only appear when necessary Icons that always appear on the System status bar Clock Ambient temperature Cellular signal strength Wireless connectivity Communication with network GPS connectivit...

Page 14: ...ergy will be lower than 12 when you arrive at your destination the background color in the destination area changes to alert you The bar graph appearance changes according to your battery s energy level It also tells you how much battery energy you have left 1 When the bar graph is completely full your battery is fully charged 2 When the bar graph is half full your battery s energy level is at 50 ...

Page 15: ...th real time estimates of how far you can travel without switching or charging your battery Your actual range and battery consumption can vary and depends on a number of factors including your speed the condition of the road whether you use the air conditioning the outside temperature the number of passengers that you have in the car and the amount of baggage Consequently Better Place cannot guara...

Page 16: ...OSCAR DRIVER MANUAL GET STARTED 12 ...

Page 17: ......

Page 18: ...tual road signs Create and save routes Search for nearby Battery Switch Stations and Charge Spots Search for nearby Points Of Interest POIs View traffic reports along your route Manage your favorite and recent locations In this Chapter The Route screen 16 Change the map view 17 Create a route to one destination 18 Add a waypoint to your current route 27 Remove a waypoint from a route 29 Change the...

Page 19: ...ide information on the navigation screen on page 39 1 Navigation bar 2 A graphic indication of the next instruction in your route 3 The distance to the next point in your route 4 The distance to your destination and the approximate time of arrival 5 A graphic illustration of your route on the map 6 Current location of your car 7 Next instruction in your route 8 Battery status bar 9 Current locatio...

Page 20: ...ight and the distance to your next driving action The following symbols frequently appear on the Navigation bar Turn left Turn right Keep left Keep right Bear left Bear right Hard left Hard right Soft left Soft right Enter traffic circle Make a left U turn Make a right U turn You are approaching the next waypoint in your route You are approaching your destination ...

Page 21: ...h the Controller button down The NAVIGATION menu appears 2 Select Options 3 Select Map view 4 Select one of the following views 2 D 3 D Zoom the map view in or out You can zoom in or zoom out while viewing either a 2 D or 3 D map To zoom in turn the Controller button counter clockwise To zoom out turn the Controller button clockwise ...

Page 22: ... conditions and street signs Do not take a suggested route if doing so is illegal or unsafe Do not use Oscar while driving if doing so will divert your attention from the safe operation of your car CAUTION Some information is provided by Oscar using sound The volume can be adjusted Adjust the volume so you can still hear traffic and emergency signals while you are driving Enter a specific address ...

Page 23: ... route or cancel this route Select the option that you want 7 Select Drive or just start driving to your destination The map appears and the first instruction for your route appears on the Navigation bar Your current location on the map is indicated by an arrow As you drive you will hear the driving instructions for each step in your route Enter a specific address by entering text 1 On the Navigat...

Page 24: ...to continue entering letters 6 Optional To erase a letter in the search box move the Controller button to the left 7 Repeat steps 3 5 to enter the street name and the number of the building or residence TIP When you scroll through a list the location of the currently selected street name or street address is shown on the map on the left side of the screen The route is calculated from your current ...

Page 25: ...lected place is shown on the map on the left side of the screen The route is calculated from your current location and a summary appears on the screen 5 Select Add to route NOTE If you have not cleared your previous route a message appears asking if you want to add this destination to your existing route create a new route or cancel this route Select the option that you want 6 Select Drive or just...

Page 26: ...the left side of the screen The route is calculated from your current location and a summary appears on the screen 5 Select Add to route NOTE If you have not cleared your previous route a message appears asking if you want to add this destination to your existing route create a new route or cancel this route Select the option that you want 6 Select Drive or just start driving to your destination T...

Page 27: ...urant using the Virtual keyboard Rotate the Controller button to scroll to the first letter of the name and then push the Controller button down to select the letter A list of places that contain the letter that you entered appears NOTE Only those letters that are in the names of valid places are available in the Virtual keyboard 5 Use the Virtual keyboard to continue entering letters 6 Optional T...

Page 28: ...g if you want to add this destination to your existing route create a new route or cancel this route Select the option that you want 10 Select Drive or just start driving to your destination The map appears and the first instruction for your route appears on the Navigation bar Your current location on the map is indicated by an arrow As you drive you will hear the driving instructions for each ste...

Page 29: ...te create a new route or cancel this route Select the option that you want 7 Select Drive or just start driving to your destination The map appears and the first instruction for your route appears on the Navigation bar Your current location on the map is indicated by an arrow As you drive you will hear the driving instructions for each step in your route Use the Fix route wizard when your destinat...

Page 30: ... button down The NAVIGATION menu appears 2 Select Route 3 Select Fix Route You are asked if you want the route wizard to help you plan the route 4 Select Start Oscar adds a Charge Spot or a Battery Switch Station to your route Add a waypoint to your current route You can add one or more waypoints to your current route 1 On the Navigation screen push the Controller button down The NAVIGATION menu a...

Page 31: ...ur car while you are parked you can tell Oscar the length of time your car will be parked and Oscar will integrate this information into your battery energy status 1 On the Navigation screen push the Controller button down The NAVIGATION menu appears 2 Select Route 3 Select the location where you will park your car The DESTINATION SUMMARY screen appears 4 Select Park at destination A check mark ap...

Page 32: ... appears in the EDIT ROUTE screen Remove a waypoint from a route 1 On the Navigation screen push the Controller button down The NAVIGATION menu appears 2 Select Route The EDIT ROUTE screen appears 3 Select the location that you want to remove The DESTINATION SUMMARY screen appears 4 Select Delete The destination is removed from your route ...

Page 33: ...of a waypoint in a route 1 On the Navigation screen push the Controller button down The NAVIGATION menu appears 2 Select Route The EDIT ROUTE screen appears 3 Select the destination that you want to move The DESTINATION SUMMARY screen appears 4 Select Move ...

Page 34: ...ss the Back button The position of the destination in your route is changed Save your current route When you create a route to a destination that you will drive to again you can save the route so that you can find it quickly next time you drive to this destination 1 Create your route 2 On the EDIT ROUTE screen select More 3 Select Load Save route 4 Select Save route ...

Page 35: ... More 2 Select Clear route The route is removed from the EDIT ROUTE screen Load a saved route NOTE Before you can load a route that you saved you must clear your current route if you have one 1 On Oscar s console press the NAV button The Navigation screen appears 2 Push the Controller button down The NAVIGATION menu appears 3 Select Route ...

Page 36: ...ute 6 Select Drive or just start driving to your destination Restore your last route 1 On Oscar s console press the NAV button The Navigation screen appears 2 Push the Controller button down The NAVIGATION menu appears 3 Select Route 4 Select Restore 5 Select Drive or just start driving to your destination ...

Page 37: ...affic incidents on the map and a list of known traffic incidents It can take traffic incidents into account when planning a route You can change the Traffic reporting service settings to view traffic related incidents for example accidents road work or traffic delays on the Navigation screen NOTE The Traffic reporting service uses cellular technology to receive updates The availability of the Traf...

Page 38: ...r s console press the NAV button The Navigation screen appears 2 Push the Controller button down The NAVIGATION menu appears 3 Select Traffic A list of traffic updates near your location appears Traffic updates are color coded Yellow traffic delays up to 5 minutes Red traffic delays up to 10 minutes Black heavy traffic conditions 4 To change the distance of the range of updates that you want see d...

Page 39: ...void check box for that traffic incident Manage your favorite places Add a place to your list of favorites It can be helpful to add often used routes to your list of favorites You can quickly view your list of favorites and create a route to one of these locations There are two ways you can add a route to your favorites To create a route and add it to your Favorites 1 Create your route 2 On the RO...

Page 40: ... the desired address or place b Select a location from a recent search c Select your current location 4 Select Save Delete a place from your list of favorites 1 On the Navigation menu select Favorites 2 Select the place that you want to delete from your favorites The ROUTE SUMMARY screen appears 3 Select Edit favorite 4 Select Delete 5 Select Yes to confirm that you want to delete this place ...

Page 41: ...NOTE If you have not cleared your previous route a message appears asking if you want to add this destination to your existing route create a new route or cancel this route Select the option that you want 5 Select Drive or just start driving to your destination The map appears and the first instruction for your route appears on the Navigation bar Your current location on the map is indicated by an...

Page 42: ...g upward The arrow representing your car shows you the direction the car is facing in relation to north Car the orientation of the map is based on your car The arrow representing the car always points in an upward direction Show or hide information on the navigation screen 1 On the system console press the NAV button The Navigation screen appears 2 Push the Controller button down The NAVIGATION me...

Page 43: ...ole press the NAV button The Navigation screen appears 2 Push the Controller button down The NAVIGATION menu appears 3 Select Options 4 Select Map layers 5 Select the information that you want to appear on the Navigation screen Battery Switch Stations that are within the range of your battery energy Charge Spots that are within the range of your battery energy Traffic events and road conditions 6 ...

Page 44: ...41 NAVIGATION OSCAR DRIVER MANUAL ...

Page 45: ......

Page 46: ...ublic Charge Spot or a Better Place private Charge Spot installed at your home Keep your car battery fully charged at all times by connecting it to a Charge Spot whenever possible In this Chapter Charging safety and precautions 43 The Better Place mobile cable 45 The Better Place membership card 45 Charge Spots 45 Charge your battery 47 ...

Page 47: ... is positioned so that it won t be stepped on tripped over or otherwise subjected to damage or stress Do not attempt to repair or service a Charge Spot yourself It does not contain user serviceable parts If you see water signs of corrosion or any foreign material on either the cable connectors or on the charging sockets do not charge your car Do not touch or insert objects into the cable connector...

Page 48: ... Place membership you receive a membership card Your Better Place membership card gives you access to Better Place Charge Spots Please keep this card with you at all times IMPORTANT Be careful with your membership card It contains an embedded antenna that can be damaged if the card is bent exposed to extreme heat or submerged in water NOTE Your Better Place membership card is to be used with your ...

Page 49: ...pots are designed to be used in all weather conditions The electric current is turned on only when the Charge Spot is connected to your car If for some reason the cable is damaged during the charging process the electric current is automatically turned off Better Place has three types of Charge Spots that are located in public areas around the country and also in private residences Standing Charge...

Page 50: ... grid load Local site load Membership type Driver requests for priority charging Charge your battery Charging your battery consists of the following steps 1 Connect your car to a Charge Spot 2 Optional Change your charging options 3 Lock your car 4 Check the charging status of your car 5 Disconnect your car from a Charge Spot Connect your car to a Charge Spot using a mobile cable NOTE If the indic...

Page 51: ...tone and the indication lights turn solid white The Charge Spot s socket cover slides open so that you can insert the charging cable There is a problem with this Charge Spot the indication lights turn solid red Please contact Better Place Customer Care There is a problem with your membership card or you accidentally used the wrong card you hear a series of three short beeps and the red indication ...

Page 52: ...a problem with this Charge Spot socket Use the other socket on the Charge Spot or another Charge Spot 1 Make sure your car is turned off and unlocked 2 Tap your Better Place membership card on the card reader area One of the following results occurs Your card is authorized you hear a tone and the indication lights turn solid white There is a problem with this Charge Spot the indication lights turn...

Page 53: ...n Oscar s screen Change your charging options optional When you park your car and connect it to a Charge Spot Oscar tells you approximately how long it will take to fully charge your car If you plan to leave before your car is fully charged you can view the approximate battery level by changing the parking time You can also request priority charging to charge your car more quickly To set the amoun...

Page 54: ...k your car Lock your car using the car s remote control The cable connected to your car is locked to prevent the cable from being pulled out while you are away from your car Oscar s screen is turned off NOTE Your battery is still being charged when Oscar s screen is off Check the charging status of your car After you have left your car you can check the progress of the battery charging using eithe...

Page 55: ...he indication lights on the Charge Spot turn solid white and then flash for a few moments 3 If you are using a mobile cable remove the cable from the Charge Spot socket 4 Do one of the following actions If you are using a Better Place mobile cable place the cable back into its carrying case and return it to your car If you are at a Charge Spot with a fixed cable make sure to put the cable end back...

Page 56: ...53 CHARGING OSCAR DRIVER MANUAL ...

Page 57: ......

Page 58: ...battery with a fully charged battery at any of Better Place s network of Battery Switch Stations Switching the battery is a quick way to extend your driving range without having to wait for your battery to recharge at a Charge Spot Simply switch your car s battery at a Better Place Battery Switch Station along the way In this Chapter Overview 55 Arrival at the Battery Switch Station 56 Enter the B...

Page 59: ...tery appear both on the Battery Switch Station monitor and on Oscar s screen Make sure to follow these instructions carefully to ensure a safe experience 1 Drive your car to the front gate and wait for the Battery Switch Station to verify your car s information The Battery Switch Station automatically reads the code on your car After the system approves your membership the gate opens 2 Wait until ...

Page 60: ...ery switching process is finished A message will appear on the system screen telling you when the battery switching process has been completed The battery switching process As the conveyor pulls your car through the Battery Switch Station lane the following actions occur The underside of the battery is washed and dried NOTE The drying action is performed using high pressure air can be very loud Th...

Page 61: ...ot turn on your car or leave the Battery Switch Station until the Battery Switch Station instructs you to do so After you receive confirmation that the battery has been switched the gate opens You can now turn on your car and leave the Battery Switch Station ...

Page 62: ...59 SWITCH YOUR BATTERY OSCAR DRIVER MANUAL ...

Page 63: ......

Page 64: ...h Oscar Using Oscar you can also listen to MP3 files on a USB flash drive For information about listening to the radio or playing a CD see the Renault Fluence Z E Radio User Manual CAUTION You should always drive according to the law and avoid using Oscar if doing so will divert your attention from the safe operation of your car If necessary stop your car in a safe area to use Oscar In this Chapte...

Page 65: ...reen select options 2 Select one of the following options Repeat select One to repeat the song that is currently playing select All to play all songs Shuffle plays all songs in random order Search for a song album or artist 1 On the Media Player screen select Search 2 Using the Virtual keyboard enter the first letter of the song artist album or genre A list of results appears 3 Continue entering l...

Page 66: ...63 ENTERTAINMENT OSCAR DRIVER MANUAL ...

Page 67: ......

Page 68: ...ach driver In this Chapter Access your personalization settings 65 Change your driver settings 66 Change your display settings 66 Change your regional settings 67 Change your voice settings 68 Change your privacy settings 69 Change your start up settings 69 Check your Oscar software version 70 View your car s identification number and serial number 70 ...

Page 69: ...are asked if you want to change the driver 3 Select Yes To reset a driver s settings back to the factory default settings 1 From the PERSONALIZATION screen select Driver 2 Select the driver that you want 3 Select Reset settings You are asked if you want to reset the settings 4 Select Yes Change your display settings From the PERSONALIZATION screen select Display To change the background color of y...

Page 70: ...er bar to the desired setting 3 Push the Controller button down to confirm your selection To quickly turn your display on or off from the DISPLAY SETTINGS screen 1 Select Turn off display 2 To turn the display back on press any button on Oscar s console Change your regional settings You can select the language that you want and the type of format used for measurement units time date and battery en...

Page 71: ...pe mm dd yyyy U S yyyy mm dd Sweden To select the how the battery s energy level appears on the Battery status bar 1 Select Energy format The Energy format drop down list appears 2 Select the energy format that you want Percent shows the battery charge as a percentage kWh shows the battery charge in kilowatt hours Change your voice settings You can change the voice that you hear for navigation ins...

Page 72: ...vacy settings You can track and save information for example recent places that you visited or recent routes that you created You can also control the ability of different applications for example Google search to access your current location and other information about your car 1 From the PERSONALIZATION screen select Privacy 2 In the Allow to be saved in your history area select the option that ...

Page 73: ...when Oscar is turned on Main menu Navigation screen Last application that you viewed 3 Select Resume last route to continue with the last route that you created Check your Oscar software version If you call Better Place Customer Care a representative may ask you which Oscar software version you are using From the PERSONALIZATION screen select About The Oscar software version is in the lower left c...

Page 74: ...71 PERSONALIZATION OSCAR DRIVER MANUAL View your car s identification number and serial number 1 From the PERSONALIZATION screen select About 2 Select More info ...

Page 75: ...e help for you when you need it You can contact your local Better Place Customer Care by doing either of the following actions On Oscar s console press and hold the SERVICE button to speak to a Customer Care representative On the Internet go to http www betterplace com http www betterplace com for a list of local Customer Care centers in your country ...

Page 76: ...ng properly and in good condition Defective batteries are removed from the Battery Switch Station automatically Q Does the way I drive affect my battery s energy A Yes You can maximize your battery s energy if you drive at a moderate speed and avoid quick acceleration Q Can another family member or friend use my membership card when driving my car A Yes In accordance with your car s insurance plan...

Page 77: ...nt needs of the electrical grid Q I accidentally tapped my membership card on the card reader while my car is charging Will my car continue to be charged A Yes As long as the white indication lights on the Charge Spot are slowly flashing your car will continue charging Q Another person tapped their card on the Charge Spot while my car was charging Will my car stop charging A No This will not affec...

Page 78: ...ce a representative verifies that you have a Better Place membership the representative will unlock the Charge Spot for you remotely Q I m at a Charge Spot but I don t have my membership card How can I charge my car A If you encounter any problem with your membership card you can contact Better Place Customer Care Once a representative verifies that you have a Better Place membership the represent...

Page 79: ... with a fixed cable I plugged the cable into my car but I heard a series of three short beeps from the Charge Spot instead of the normal tone and the white indication lights are not flashing A The cable may not be inserted properly into your car Tap your card again and make sure the cable is properly inserted into your car Q I m using a Charge Spot with a fixed cable I returned the cable to its st...

Page 80: ...ange the map orientation 39 Change the map view 18 Change the position of a waypoint in a route 30 Change your charging options optional 50 Change your display settings 66 Change your driver settings 66 Change your Navigation screen options 39 Change your privacy settings 69 Change your regional settings 67 Change your start up settings 70 Change your voice settings 68 Charge Spots 46 Search for a...

Page 81: ...lace from your list of favorites 37 Delete a saved route 34 Disconnect from a Charge Spot 52 Disconnect your USB flash drive 62 Display settings 66 Driver settings 66 E Enter a specific address by entering text 20 Enter a specific address by selecting the city street and building number from a list 19 Enter the Battery Switch Station service lane 56 Entertainment 61 Entertainment system 61 F FAQs ...

Page 82: ... settings 39 O Oscar s console 6 Oscar s main menu 9 Overview 56 P Personalization 65 Play music 61 Privacy settings 69 R Regional settings 67 Remove a waypoint from a route 29 Restore your last route 33 Route Add a destination to your current route 27 Create a route to preset destination 23 Delete a saved route 34 Load a saved route 32 Remove a destination from a route 29 Save your current route ...

Page 83: ...igation screen for favorite places Charge Spots and Battery Switch Stations 40 Show or hide information on the navigation screen 16 39 Show traffic updates on the Route screen 34 Start up settings 70 Switch between the 2 D map view and 3 D map view 18 Switch your battery 55 Switching the battery 57 System status bar 9 T The Battery status bar 10 The battery switching process 57 The Better Place me...

Page 84: ...h drive 62 Use the Fix route wizard when your destination exceeds your battery energy 26 V View traffic information 35 View your car s identification number and serial number 71 Virtual keyboard 8 Voice settings 68 Z Zoom the map view in or out 18 ...

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